Grow Your Shopify Business With Zoho Advanced Analytics

Frequently Asked Questions

• What are rows/ records?

  In Zoho Advanced Analytics, a row or record is defined in the same context as in a table. In simple terms, a table consists of rows (records) and columns (fields). Each row in a table represents a set of related data and has the same structure.

  The number of rows shown in the pricing plan above, is the sum of all rows/records stored across all tables in Zoho Advanced Analytics. As a measure of size, 1 Shopify order is approximately equivalent to 50 records.

• How about support? And is it charged separately?

  We offer free technical support to all our customers.

  You can email us at support@zohoanalytics.com or call us on our toll-free support phone numbers:

  • USA: +1(888) 900 9646
  • UK: +44 (20) 35647890
  • Australia: +61-2-80662898
  • Italy: +39 (0) 287103737
  • Sweden: +46 201408150
  • Germany: +49 8000229966
  • France: +33 805542462
  • Spain: +34 918368598
  • Netherlands: +31 707007083
  • India: 044 - 69656060

• Is my data safe?

  Zoho takes the security of your data and information very seriously. We have taken many different steps to help ensure the safety of your data. This includes physical security practices (like 7x24x365 security, video monitoring, biometric access, ballistic-resistant walls), network security (encryption, intrusion detection/prevention), people processes, and redundancy/business continuity.

  For more on this topic, refer to our security practices, policy, and infrastructure document.

• Can I sign up for Free Trial and upgrade later?

  Sure, you can sign up for the 15-day free trial offered across plans. Try the app and see if it meets your needs. If it does, you can upgrade to a paid plan at any time. Your data will be safe and retained fully on upgrade.

• Can I upgrade, downgrade, or cancel a plan at any time?

  Absolutely. Zoho Advanced Analytics is a month-to-month, pay-as-you-go service. You can upgrade, downgrade, or cancel at any time.

• Do you offer professional services for developing analytical solutions?

  Yes, we do. Please mail us at support@zohoanalytics.com with your requirements, and we will get back to you soon.