Zoho Analytics enables Hanley Consulting to slice and dice data on a granular level.

About Hanley Consulting

Hanley Consulting based in Hertfordshire, UK, is a specialist provider of digital solutions for the primary care sector. Working with institutions across each tier of the NHS—from individual GP surgeries to ICBs (integrated care boards)—this health-tech firm improves patient and employee experience, communication, appointment access, and operational efficiency through the use of superior technology.

Summary

Zoho Analytics provides in-depth insights on where Hanley Consulting is as a business and the impact they have on their clients' businesses.

They've integrated Zoho Analytics with multiple Zoho products, like Zoho CRM, Zoho Survey, and Zoho Social, to facilitate comprehensive analysis of the data from these apps. It's also integrated with Hanley Consulting's EDATT (Enabling Digital Access Through Telephony) app, from which patient engagement feeds are directly fed into Zoho Analytics. The analysis offers real-time insights on their platform's usage and performance.

Max Gattlin, digital consultant at Hanley Consulting, says that the broad spectrum of charts and styles is instrumental in presenting their data in a digestible format for their audience.