Gain actionable insights with helpdesk analytics and dashboards
Visually analyze and understand your support team's performance. Create insightful reports and dashboards to track your key performance indicators (KPIs). Derive valuable insights, improve your customer support and increase customer satisfaction.
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In-depth helpdesk analytics powered by Zoho Analytics
2 Million Users. 50 Million Visualizations. 1 Analytics Platform.
Boost customer satisfaction with key insights into your Helpdesk activities.
Collaborative analytics
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
Pre-built visualizations
Instantly kick start your analytics journey with over 75 pre-built reports and dashboards on all your support team's performance.
Email, export and print reports
Export or print reports for offline access. Schedule your reports and dashboards to be emailed automatically to your peers.
Data blending
Combine Helpdesk data with other data sources such as Zoho CRM, Zoho Books, etc, for cross-functional analysis. Gain end-to-end insights across all your business processes.
Smart AI assistant
Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.
Embedded analytics
Get a powerful reporting and analytics solution in your brand name, embedded within your product/application or set up as a standalone portal.
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"What I like the most is that I was able to create a dashboards or reports for our help desk in a matter of minutes which, when you consider the amount of time and cost that normally goes into creating a dashboard through other means, more than offsets the monthly cost of Zoho Analytics."
Roland Kroon
Verified Reviewer, GetApp