With Zoho Analytics, Ubq Technologies reduces time spent on BI efforts by 50%
- FOUNDED 2006
- country India
- Industry Healthcare and supply chain
- Size Mid
- Employees 51-200
- Presence India
- Data Sources Business analytics
"Zoho Analytics has boosted efficiency significantly, reducing the time and resources expended by our team by 50%. Zia is a great feature that helps us create new reports and is a great starting point. Our customers are delighted with its performance and the intuitive features that allow them to create reports effortlessly. They're now more self-sufficient, and hardly need our help to build reports."
- Veerendra Kumar,
Technical Project Manager, Ubq Technologies
The company
Ubq Technologies, a private limited company established in 2006 and headquartered in Bengaluru, India, tailors cloud-based solutions to companies in the healthcare and supply chain sectors. Its offerings include built-in business intelligence tools that empower its customers to manage their business data. The company’s IT department is comprised of specialized technology experts with years of experience developing enterprise solutions.
The challenge
Ubq Technologies sought a new business intelligence (BI) solution to enhance its data analysis abilities. Despite possessing a well-performing, internally developed BI tool, the company recognized the need for a more comprehensive solution that could work alongside its homegrown product to meet evolving business needs. Its existing solution struggled with timely report generation and dashboard creation. Additionally, the limited chart libraries constrained visualization options, posing challenges to effective data interpretation and decision-making.
Ubq's goal was to integrate an on-premise BI tool with its web application, enabling customers to easily access reports and dashboards. The company was seeking a user-friendly experience, enhanced data control, and robust security.
Difficulty in quickly creating and sharing visually-rich reports to customers.
"Zoho Analytics is an easy-to-use BI tool that has transformed our operations. With its superior performance and user-friendly interface, we have significantly reduced development efforts and enhanced customer satisfaction. The support team has been exceptional, and the recent upgrades have further improved our experience,"
- Veerendra Kumar,
Technical Project Manager, Ubq Technologies
The solution
Ubq Technologies evaluated various options, including Tableau and other open-source tools and solutions. Zoho Analytics stood out due to its robust features.
Since implementing the on-premise version of Zoho Analytics, Ubq Technologies has experienced numerous benefits, particularly in terms of dashboard performance and report generation. The drag-and-drop report builder and Ask Zia feature have simplified report creation, reducing development time and resource usage by half. Customers can now generate their own reports, which has enhanced overall customer satisfaction and reduced Ubq Technologies' support overhead.
Ubq Technologies uses Zoho Analytics for:
- Ask Zia (Zoho Analytics' AI-powered assistant): Ask Zia automates report creation, and helps end users obtain actionable insights without any manual effort
- Role-based access controls: Admin users have backend access for report creation and management, while read-only users can view the created reports and dashboards. This flexibility ensures data security, while facilitating seamless collaboration between users.
- Drag-and-drop interface: Ubq's customers use this feature to create customized reports without the need for extensive technical expertise.
- Extensive variety of visualization types: Ubq represents data through a variety of visualizations. End users can use map charts to visualize data collected from different geographies.
A unified, user-friendly solution that led to enhanced customer retention and reduced support burden.
"The support team at Zoho Analytics has been exceptional, always available to assist promptly. The recent upgrade to auto-incremental fetch has streamlined our operations. I've recommended this upgrade to our other teams, emphasizing its benefits. Our customers are delighted with the tool, as it consistently provides timely and accurate insights."
- Veerendra Kumar,
Technical Project Manager, Ubq Technologies
Benefits and ROI
Since implementing Zoho Analytics, Ubq Technologies has experienced significant returns and business benefits:
- Improved performance: Reports and dashboards now run smoothly, enhancing user experience and satisfaction.
- Reduced costs: The intuitive interface has reduced report creation time and resource utilization by 50%.
- Customer satisfaction: Customers are now empowered to generate their own reports, boosting end user satisfaction.
- Faster turnarounds: Access to Zoho Analytics has facilitated quicker issue resolution, improving customer retention and and reducing Ubq Technologies' support burden.
Reduced time and resources expended by 50%.