Skip to product menu
close
EXPLORE ALL PRODUCTS

Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

Try now
Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE

Zoho Analytics has been recognized in the 2025 Gartner® Magic Quadrant™ for ABI Platforms.Read more

Skip to main content

Viatek replaces Qlik with Zoho Analytics for their strategic business analytics

Download as PDF
  •  
    50+Trusted users
  •  
    4 hoursTime Saved
  •  
    3Different Datasources

"For deeper and more concentrated analysis, Zoho Analytics is ideal. It directly integrates with Salesforce CRM and processes lots of data in a simple way. I can now slice and dice our sales data in a more presentable way".

- Stephen Shorter, General Manager - Solutions Group, Viatek

About Viatek

Viatek, is a services-based organization delivering tailored business solutions across all aspects of print, IT, and communications. With a comprehensive service portfolio, extending across managed print and IT services, cloud solutions and unified communications, they deliver bespoke solutions. They partner with global leaders such as Microsoft, HP, WatchGuard, Access4, and Fuji Xerox. Viatek is Australian owned and operated.

Challenges

General Manager of the Solutions Group at Viatek, Stephen Shorter's primary responsibility was to provide deep business insights to shareholders, senior management, and C-level executives.

Viatek needed to analyze large amount of sales, operational, and client data coming in from Salesforce, ERP, and internal databases. Their existing tools—QlikView and Qlik Sense—couldn't handle the job.

Qlik became overly difficult for Viatek to use and adapt. As the company's requirements became more and more complex, with data coming in from multiple sources, in-depth analysis became a challenge. Given this complexity, Viatek had to hire a third-party data consultant to analyze data in Qlik.

Stephen wanted a simple self-service BI solution that's easy to use and collaborate on, and enables end-to-end business analysis across all their functions.

Viatek wanted a solution that could:

  • Analyze data, from multiple sources like Salesforce, ERP, and internal databases
  • Simple and self-service BI features for creating visually appealing and insightful reports and dashboards
  • Enable collaborative analytics with business heads, shareholders, and C-level executives
areachart

"We needed several training sessions when using Qlik. It was overly complex and we had to constantly rely on a third-party consultant or data scientist for analyzing the data. It wasn't a self- service BI tool, so I looked for one where I'd have more control."

Stephen Shorter
General Manager - Solutions Group, Viatek

Solution

Stephen Shorter was already a customer of Zoho CRM when he was an independent consultant, before joining Viatek. His experience with Zoho products, and his search for an end-to-end BI, brought him to Zoho Analytics. 

"Zoho Analytics is extremely user friendly. You don’t necessarily need to understand the data—Zoho does it for you and asks if you want to blend two different tables for creating reports. Also, with capabilities like filtering, it gives me greater control on how I want to present my data. Very simple and practical. This is probably the best BI tool."

With Zoho Analytics, data was integrated from Salesforce, ERPs and internal cloud databases. Using built-in connectors and data connectivity options, Viatek could easily blend data from all these different sources, and was able to perform in-depth analysis across all business functions.

With features like drag and drop, robust visualizations, and filters, reports were created within minutes, without the need of a data scientist. Advanced features like custom formulas, drill down, and forecasting further enabled them to access deep insights into their data. 

Viatek uses Zoho Analytics mainly for sales, service, and customer insight analytics:

  • Sales analytics: KPIs like target vs. achieved, year-over-year growth, sales and comparative views were analyzed to track sales performance.
  • Service analytics: SLAs like service call ratios, service uptime, machine uptime, and operational efficiencies were analyzed to track customer service levels.
  • Customer insights: Metrics like how many copies a customer is using year-over-year, and copies per device per location were analyzed. Viatek's salespeople used these reports during customer meetings.

These reports are shared with over 50 people from the sales and service teams.

Earlier, when Stephen had to create dashboards for monthly sales meetings, it took several hours to pull data from multiple sources, and then create reports. Now it's done in minutes.

The dashboards created with Zoho Analytics are shared with shareholders, C-level executives, sales teams, and customers. These dashboards are accessible at any time, from anywhere, and with its interactivity features, it enabled users to do ad hoc analysis easily.

Zoho Analytics enabled Viatek to make strategic business decisions with more confidence, backed with insights from data. It has become their go-to tool for high end business analytics.

"Zoho Analytics drastically reduced the hours spent in fetching, analyzing, and presenting data. I can now log in from anywhere, at any time, using any device and create dashboards in no time."

Benefits & results

  • Enabled end-to-end business analytics
  • Reduced time taken to create reports and dashboards from 4 hours to minutes 
  • Provided more control over data
  • Enabled collaborative analytics with 50+ users
  • Brought out best practices for businesses through insights gathered from data.
Thanks for your interest. We shall get back to you shortly.