Installing Zoho Assist Customer app via Intune - Android

    Microsoft Intune offers a seamless method to deploy the Zoho Assist Customer app to Android devices. This guide covers all the essential steps—from device enrollment to app deployment with necessary configurations.

    Requirements

    • Access to Microsoft Intune
    • Android Enterprise setup in Intune
    • Managed Google Play account linked with Intune

    Deployment

    1. Enrolling your device

    • Log in to your Microsoft Intune account.
    • Navigate to Devices > Android > Android enrollment.
    • Select Managed Google Play and complete the setup to link your Managed Google Play account with Intune.
    • Choose the enrollment method (e.g., Corporate-owned devices, BYOD) based on your organization’s requirements.

    2. Add the app for distribution

    • Go to Apps > All apps and click + Create.
      Intune App Creation
    • In the App type, select Managed Google Play app.
      Select Managed Google Play
    • Search for Zoho Assist Customer app and click Select.
      Search Zoho Assist Customer
    • Click Sync to make the app available in Intune.

    3. Configure the app

    • Navigate to Apps > Configuration and click + Create.

    • Choose Managed devices as the assignment type.
      Choose Managed Devices

    • Enter a policy name and choose Android Enterprise as the Platform.

    • Choose either Work Profile or Device Owner depending on your setup in Profile Type.

    • Click Select app and choose Zoho Assist Customer app in the Targeted app.
      Select Target App

    • Under Configuration settings, click Add.

    • Add the required configuration key and value as mentioned below.

    • For "ASSIST_URS_DEPLOYMENT_LINK", set the value type to string and enter the deployment link.

    • For "Show DND Permission Pop-up", the default value type is bool and the default value is false. If you wish to show the DND permission pop-up to the user, change the value to true and manually enable the DND setting through the appropriate OEM-specific configuration in your MDM.

    Configuration Key

    Value type

    Configuration Value

    ASSIST_URS_DEPLOYMENT_LINK

    string

    < deployment link>

    Show DND Permission Pop-up

    bool

    false (by default)

    • Assign the policy to the required user or device groups.

    4. Distribute the App

    • Ensure the Company Portal app is installed on the targeted Android device via Google Play Store.
    • Sign in and follow the instructions to register the device with Intune.
    • Once registration is complete, the Zoho Assist Customer app will be pushed to the device automatically.
    • The app will be installed silently (if the device is corporate-owned) or require user approval to complete installation (in BYOD mode).

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