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Zoho assist
Zoho assist

Compare Zoho Assist editions.

Zoho Assist - Plan Comparison

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7

  •  
  • Free Plan
  • Remote Support
  • Unattended Access
 

FREE

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STANDARD

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PROFESSIONAL

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ENTERPRISE

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STANDARD

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PROFESSIONAL

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FREE

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STANDARD

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PROFESSIONAL

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ENTERPRISE

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STANDARD

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PROFESSIONAL

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Pricing 

(Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.)

Billed Annually-US$10/monthUS$15/monthUS$24/monthUS$10/monthUS$15/month
Billed Monthly-US$12US$18US$28US$12US$18
Remote Session
Instant ChatYesYesYesYesYesYes
Desktop ApplicationYesYesYesYesYesYes
UAC CompatibilityYesYesYesYesYesYes
Clipboard SharingYesYesYesYesYesYes
Remote Screen Blanking-YesYesYesYesYes
File Transfer-YesYesYesYesYes
Multi-Monitor NavigationYesYesYesYesYesYes
Send Alt+Ctrl+DelYesYesYesYesYesYes
Reboot and Reconnect-YesYesYesYesYes
Session Transfer-YesYesYesYesYes
Screen Capture-YesYesYesYesYes
Schedule Sessions--YesYes--
Swap Screen--YesYesYesYes
Session Notes--YesYesYesYes
Voice Chat-YesYesYesYesYes
Video Chat---Yes-Yes
Contacts Management---Yes-Yes
Annotation---Yes-Yes
Remote Print---Yes-Yes
Session Recording---Yes-Yes
Service Queue---Yes--
Additional storage for session recording---YesYesYes
Additional Call Credits for VoIP---Yes--
Session Audit---Yes-Yes
Screen Sharing--YesYes--
Platform supported (Windows/ Mac/ Linux)YesYesYesYesYesYes
ChromeOS, iOS, Android and IoT device support--YesYes-Yes
Remote AudioYesYesYesYesYesYes
Post Session Redirection---Yes-Yes
Department Admin---Yes-Yes
Scheduled Reports---Yes-Yes
Remote Billing---Yes-Yes
Unattended Access
Computer Grouping----YesYes
Group Permissions----YesYes
Bulk Deployment via Start-up script and Native tool----YesYes
Bulk Deployment via Distributor-----Yes
Diagnostic tools-----Yes
Wake-on-LAN----YesYes
Remote Power Options----YesYes
Install Agents via Microsoft Azure-----Yes
Organization
User ManagementYesYesYesYesYesYes
Organization RolesYesYesYesYesYesYes
Departments---Yes-Yes
Rebranding--YesYes-Yes
Custom Email Templates--YesYes-Yes
Email Configuration-YesYesYesYesYes
Advanced Reports--YesYes-Yes
Customer Widget---Yes--
Number of TechniciansOneLimitedLimitedLimitedUnlimitedUnlimited
Technician Survey---Yes-Yes
Customer Survey---Yes-Yes
Custom Domain mapping---Yes-Yes
Security and Compliances
TLS 1.2 transport security with AES-256-bit encryptionYesYesYesYesYesYes
Idle-Session Time OutYesYesYesYesYesYes
Action Log ViewerYesYesYesYesYesYes
Two-Factor AuthenticationYesYesYesYesYesYes
Session Confirmation----YesYes
Integrations/APIs
Integration with Zoho DeskYesYesYesYesYesYes
Integration with Zoho SalesIQYesYesYesYes--
Integration with Zendesk-YesYesYes--
Integration with ServiceNow-YesYesYes--
Integration with Freshdesk-YesYesYes--
Integration with Jira-YesYesYes--
Import Google Contacts-YesYesYes--
Zoho Assist APIsYesYesYesYesYesYes
Webhooks---Yes-Yes
ZIA IntegrationYesYesYesYesYesYes
Support
Basic SupportYesYesYesYesYesYes
Enterprise SupportGain access to our premium technical support assistance. Learn more.-PaidPaidPaidPaidPaid
Privacy and Security
IP Based restrictionYesYesYesYesYesYes
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