Activity Logs & Audit Trail

An activity log is a detailed record that captures all the activities carried out within your organization during a specific period of time. In short, it provides details on the when, what, where, and who of an action performed.

When- The date and time the action took place.
What - Description of the action performed, such as creating a shipment.
Where - Module where the action occurred.
Who - The user who performed the action.

Activity Logs help you to oversee the actions that are performed in Zoho Commerce and give you a chance to review those actions.They allow you to monitor user actions and serve as a useful audit trail, especially in cases of unusual or potentially fraudulent activity.

In Activity Logs

View the Activity Logs & Audit Trails Report

To view the Activity Logs and Audit Trails report:

Log in to your Zoho Commerce organization.
Click Reports on the left side bar.
Navigate to Activity under Report Category.
Click Activity Logs & Audit Trail .

Customize Activity Logs & Audit Trail Report

You can customize the Activity Logs and Audit Trail report using different filters. Here’s how:

Log in to your Zoho Commerce organization.
Click Reports on the left side bar.
Navigate to Activity under Report Category.
Click Activity Logs & Audit Trail .
Click the Customize Report icon in the top right corner of the page.
You can customize the report based on:
- Date Range: Select the time for which you want to view the activity logs.
- Advance Filters: You can use these additional parameters to filter the activity logs further:
- Activity Details: Filters the report based on the type of activity performed, such as updates to specific modules like Items, Invoices, or other modules.
- User: Allows you to filter the activity log by the user who performed the action.
- Customer Name: Lets you narrow down the report to actions related to a specific customer.
- Operation Type: Choose the type of action performed:create, update, or delete.
- Display only the updates made to PII fields: Filters the log to show only changes made to Personally Identifiable Information (PII).
Click + Add More for adding more advance filters.
Click Run Report.

Export and Print Report

To export the Activity Logs and Audit Trail report:

Log in to your Zoho Commerce organization.
Click Reports on the left side bar.
Navigate to Activity under Report Category.
Click Activity Logs & Audit Trail. Click Export in the top right corner of the page.
Under EXPORT AS, select the file format in which you want to export the report.
In the pop-up that appears:
Enter the export file name.
If you want to add a password to the export file, check I want to protect this file with a password and enter the Password.

To print the Activity Logs and Audit Trail report:

Log in to your Zoho Commerce organization.
Click Reports on the left side bar.
Navigate to Activity under Report Category.
Click Export in the top right corner of the page.
Click Activity Logs & Audit Trail .
Click Print under PRINT.
Click Print again in the top right corner of the pop-up that appears.

View History of Changes With Audit Trails

Audit Trails lets you view and track the history of changes made to any transaction. With every change, a new version of the transaction gets created. You will be able to compare the versions to view exactly by whom and when a change was made. To view the audit trail:

Log in to your Zoho Commerce organization.
Click Reports on the left side bar.
Navigate to Activity under *Report Category.
Click Activity Logs & Audit Trail .
Click Customize Report in the top right corner of the page.
Click the View Audit Trail > in the bottom right corner of the activity that you’d like to check.
This will fetch the current version of the transaction along with a list of all the previous versions on the right.

Note: A new version of a transaction will be created when changes are made to the transaction.

To find out what has changed between two versions of a transaction, you can choose to compare them. This can be done with ease:

Click Compare in the top right corner.
Select any two versions of the transaction that you’d like to compare.
Click Compare.

The two versions are listed side by side. You will be able to view the differences in the values highlighted in two different colors.

Yellow - Data has been edited/modified.
Green - Data has been added newly.