Emails

Emails under Settings lets you take control of the emails sent from your organization. To configure your email preferences and customize email templates:

• Go to Settings in the top right corner.
• Select Email Notifications under Reminders & Notifications.

Let’s take a look at the preferences you can configure from here.

Sender Email Preferences

You can configure the email addresses used in the From field of emails sent from Zoho Commerce. However, these emails may sometimes land in your recipient’s spam folder, causing them to go unnoticed. This usually happens when the email address in the From field belongs to a domain that does not have DKIM (DomainKeys Identified Mail) set up.

What is DKIM?

DKIM(Domain Keys Identified Mail) is used to prevent spam and allows the recipient’s email server to verify whether an email was sent and authorized by the owner of that domain.

Domain Classification

Zoho Commerce classifies domains into two categories to help you identify which email addresses, if used in the From field of emails, could cause those emails to land in the recipient’s spam folder.

To find out which category your email addresses belong to:

• Go to Settings in the top right corner.
• Select Email Notifications under Reminders & Notifications.
• Click Sender Email Preferences in the left pane.

Unauthenticated Domains

Domains without DKIM records configured are considered unauthenticated. If you use an email address from such a domain as the sender in Zoho Commerce, the email may be flagged as spam. To prevent this, Zoho Commerce automatically replaces the sender’s email address to message-service@sender.zohocommerce.com when sending emails on your behalf. This ensures your emails have a better chance of reaching the recipient’s inbox instead of being marked as spam.

The address message-service@sender.zohocommerce.com is used only in the From address of emails sent by Zoho Commerce, not in the Reply address. This means your customers will still see your name in their inbox, and when they reply, the response will be delivered directly to your email address.

To use the email addresses under this category in the From field, you must authenticate their domains.

Authenticated Domains

Email addresses from domains with DKIM records are trusted by Zoho Commerce and can be safely used in the From field of emails. You don’t need to worry about these emails being flagged as spam when sent from Zoho Commerce.

Authenticate Domains

Emails listed under the Unauthenticated Domains section can be authenticated by adding DKIM records for their domains. To do this:

• Go to Settings in the top right corner of the page.
• Select Email Notifications under Reminders & Notifications.
• Click Sender Email Preferences on the left sidebar.
• Click Authenticate Now next to the domain that you want to authenticate.
• Copy the Host Name and Value for the DKIM record and add it to the DNS settings of your domain name provider.
• Click Validate

Other Actions

You can perform a few other actions in the Sender Email Preferences page.

Mark Primary Contacts

A primary contact is the email address used for communication between your Zoho Commerce organization and Zoho. You’ll receive important updates about your Zoho Commerce subscription and usage-related emails at this address.

Also, this email address will be used as default in the From address of emails sent from Zoho Commerce, unless you change it manually while sending an email.

To mark a contact as primary, hover over an email address and click Mark as Primary Contact.

Add New Sender Email Addresses

You will be able to add new sender email addresses and select them when you send emails from Zoho Commerce. To do this:

• Go to Settings in the top right corner of the page.
• Select Email Notifications under Reminders & Notifications.
• Click Sender Email Preferences on the left sidebar.
• In this page, click + New Sender in the top right corner.
• Add a Name and an Email.
• Click Save.

Now, a verification email will be sent to the email address that you added. Once the email address has been verified, you will be able to use it in the From field of emails sent from Zoho Commerce.

Resend Verification Emails

As mentioned in the previous section, when you add a new sender email address, a verification email will be sent to that email address. However, if the email was not received, you can resend the verification email. Here’s how:

• Go to Settings in the top right corner of the page.
• Select Email Notifications under Reminders & Notifications.
• Click Sender Email Preferences on the left sidebar.
• Click Resend Email next to an email address that has not been verified yet.

The verification email will be sent again.

Edit/Delete Email Addresses

You can choose to edit or delete your users’ email addresses from Zoho Commerce by clicking the Edit or Delete icons, respectively, which can be found on the right side of an email address.

How does Zoho Commerce track email activity?

Zoho Commerce uses web beacons (the industry standard followed by email service providers for tracking emails) to track emails sent to your customers.

A small graphic, the size of one pixel, is embedded at the bottom of HTML emails sent from Zoho Commerce. When a recipient opens the email and chooses to display images in it, this tiny image is downloaded from our server. This download enables Zoho Commerce to track when your email was opened.

Email Templates

Email templates in Zoho Commerce let you create unique, customer-centric notification emails that can be sent to your customers. You can create email templates that reflect your branding and customize the email content accordingly.

Create Email Templates

• Go to Settings in the top right corner of the page.
• Select Email Notifications under Reminders & Notifications.
• In the Templates section, select the module for which you want to create the email template.

• Click + New on the top right corner to create a new template.
• Enter a Template Name for the email template you are creating.
• Add or select email addresses for the From, CC and BCC fields.
• Enter the Subject of the email.
• Customize the email content according to your needs.
• Mark Set this to default if you want to use this template as the default.
• Click Save.
• To add a common signature to the different email templates of a module, click the Edit Signature button.
• You can also add up to five files (each of 5MB) to each email template by clicking Attach File(s).
• To edit a template, click Show Mail Content or the template name.   

Customize Email Templates

You can personalize the content of email templates to reflect your business and branding better. Here’s how:

• Go to Settings in the top right corner of the page.
• Select Email Notifications under Reminders & Notifications.
• In the Templates section, select the module for which you want to create the email template.
• Select an existing email template or create a new one.
• In the text box, enter the message that you want to send to your customers.
• Use the tools available from the toolbox to format your email content.
• To insert an image to the email template, click the Insert Image icon.
• In the pop-up that appears, select if you want to Upload From Desktop or Add Image URL.
• If you select Upload From Desktop, you can drag and drop the image or click Upload to add the required image.
• If you select Add Image URL, add the URL in the text box below Image URL and click Fetch URL. If the URL is valid, the image will be displayed.
• After you’ve added the image, select the Image Size and Image Position.
• Provide the image’s Alt Text. This is the content that will be shown if the image does not load.
• Click Save. The image will be added to the email template.
• To add hyperlinks, select the words to be hyperlinked, click the Create Link icon, enter the URL, and click Add.
• To make your email content dynamic, click Insert Placeholders and choose a placeholder from the list.
• Click Save to apply your changes.