Items

Items are the basic requirements of any e-commerce store. You can start selling once you add items and publish them to your online store. In Zoho Commerce, you can add goods, services, composite items, and so much more. You can add up to two thousand items or more to your online store based on your subscription plan.

Add Item

Here’s how you can add items and display them on your online store:

Go to Items under Items and click + New Item.
The item details entered will be displayed in your store. You will be asked to fill out the following fields:

Fields	Description
Name	Enter the item name.
URL	URL will be auto-populated upon entering the item name. Alternatively, you can enter a URL of your choice. Customers can use this URL to share the item externally.
Category	Categories are groups of similar items sold in your online store. Assign this item to the suitable category by selecting an existing category or by creating a new one. Your customers will be able to view all similar items under respective categories in your online store.
Brand	Select a brand from the existing list. You can also add a new brand by clicking Manage.
Item Type	Select goods if you sell physical items (e.g. , toys, furnitures, electronics) and services if you sell services (e.g. , software, insurance, personal training).
Show in Store	Select Yes to display this item in your online store. You can change this anytime from the item details page by clicking Remove from Store.
Item Type	Select Single item if you only want to sell one item (e.g. , A laptop bag) and Variants if you want to sell multiple variations of the same base item (e.g. iPhone 15 Pro, iPhone 15 Plus, iPhone 15 Pro Max).
Show in Store	Mark this option if you want this item to be displayed in your store.
SKU (Stock Keeping Unit)	Every item has a unique SKU which is helpful in identifying and tracking an item’s inventory.
Item Identifiers	Item Identifiers are a series of unique numericals or alpha numericals that are used to identify the specific item internationally.
ISBN (International Standard Book Number)	This is a unique 13-digit number used to identify books.
UPC (Universal Product Code)	This is a barcode found on the item packaging that contains a unique 12-digit number. UPC is mostly used in North America.
EAN (European Article Number)	This is similar to UPC, majorly used globally and in Europe.
MPN (Manufacturer Part Number)	It is a unique number issued by manufacturers to identify individual items.
Intra State Tax Rate	The tax rate selected will be applied for all orders placed from your store’s home state.
Inter State Tax Rate	The tax rate selected will be applied for all orders placed outside your store’s home state.
HSN/SAC	Harmonized System of Nomenclature (HSN) is an internationally accepted method of naming, classifying, and identifying items. HSN codes are used to classify goods. Service Accounting Codes (SAC) is a unique code provided for recognition, measurement, and taxation of services.
Selling Price	Selling price is the amount at which you will be selling the item in your store. This amount can be less than or equal to the retail price.
Retail Price	The Retail price is the original amount of the item which is decided by the item’s manufacturer. This is not the price at which your item will be sold and will only be displayed next to the selling price of the item.
Inventory Tracking	This will be used to track your item stock and is applicable only to goods. You cannot edit this once you have made changes to the initial stock.
Minimum Order Quantity	Enter a minimum order quantity. Your customers can place an order for this item only if they choose the minimum quantity.
Maximum Order Quantity	Enter a maximum order quantity. Your customers will not be able to place an order for this item if they exceed this quantity.
Opening Stock	Enter the initial stock of this item that will be available for sale.
Reorder Point	Set a reorder point to get notified when the item stock is running low.
Advanced Inventory Tracking	Serial Tracking: A serial number will be assigned to each item. If you enter opening stock as 10, you will have to assign 10 different serial numbers for each. Batch Tracking allows you to group and monitor a set of stock that share similar properties. This helps you track the expiration of items and also the defective items and their batches.
On Sale Badge	A badge that says ‘On Sale’ will be displayed next to this item on your online store. You can use this badge to show your customers that a particular item is available at a discounted or affordable price.
Custom Fields	Custom Fields allow you to display or receive information about an item from the customers.
Returnable	Choose Yes if you allow your customers to return this item after purchase.
Fulfilment Details	This will be used to assign items to suitable packages and to calculate shipping charges.
Ship In Separate Package	Mark this to have a package exclusively for this item during the shipping process.
Tags	Tags help your customers by allowing them to filter items as per their requirements. You can select tags from the dropdown or add new ones by typing them in the Tags field.
Item Description	A description lists all the uses and instructions (if any) of the item. This will be shown on your online store after the customer selects this item from the items list page.
Item Details	You can list the key features of the item. This will be shown on your online store after the customer selects this item from the items list page.
Specifications	You can create new item specifications under Settings. Each specification can have one or more fields that require you to enter certain values that will be specific to items. While adding a new item, you can choose the necessary specification from the list of specifications.
SEO Details	Enter the SEO title, keywords, and description. This will help you increase traffic on your online store by listing this item in web search results.

Click Browse Images next to General Details to upload item images. You can add up to 100 images, each not exceeding 5 MB in size and 49 megapixels in dimensions.
Click Save after entering all details. This item will be saved and published to your online store if you had selected Yes under Show in Store. If not, you can publish it anytime by clicking Show in Store from your item details page.

Add Item Variant

Item variants are one or more variations of the same base item. You can add item variants by assigning attributes. Attributes describe the different characteristics of a item. Adding attributes help you create multiple variants of the same item.

Scenario: Patricia runs a fashion store where she sells shirts, shoes, hats, and so much more. She sells shirts in different colours and shoes in different sizes. In Zoho Commerce, instead of adding every item individually, she can create variants of the same item by selecting Variants under Item Types. She can then enter the attributes (size) and options (XS, S, M, L, XL) to start selling these item variants on her online store.

Here’s how you can create multiple variants of an item:

Go to items under Items and click + New Item.
Enter the general details and select Contains Variants under Item Type.
Enter Attributes and Options.
The variants added will be listed below. Enter SKU, Quantity, and Selling Price for all variants. You can use Generate SKU to avoid entering SKU manually for every variant and Copy To All to avoid entering Quantity and Selling Price manually for each variant.
Enter the remaining fields and click Save. All variants will be saved and published to your online store if you had selected Yes under Show in Store. If not, you can publish it anytime by clicking Show in Store from your item details page. You can also add more variants of the same item by clicking More in the top bar of the item details page and selecting + Add Variant.

Edit Item

Here’s how you can edit an item:

Go to Items under Items and select the item you wish to edit.
Click Edit on the top bar to make the required changes. Once the changes are made, click Save.
Click Publish on the left sidebar for these changes to reflect in your online store.

Clone Item

If you’re selling similar items, you can save your time and effort by cloning the item. Here’s how:

Go to Items under Items and select the item you wish to clone.
Click More on the top bar and select Clone. You will see the item creation page where all the fields will be auto-filled as per the item you chose to clone. Make the necessary changes and click Save.
This item will be saved and published to your online store if you had selected Yes under Show in Store. If not, you can publish it anytime by clicking Show in Store from your item details page.

Mark As Inactive

If you mark an item as inactive, actions performed on it will not be reflected in your online store. Marking an item as active or inactive is a store level preference. Here’s how you can mark an item as inactive:

Go to Items under Items and select the item you wish to mark inactive.
Click Bulk Actions and select Mark as Inactive.

The item will continue to remain inactive until you change it.

Delete Item

Warning: Items cannot be retrieved once you delete them. However, before deleting the item, you will first have to delete all the orders related to the item.

Here’s how you can delete an item in Zoho Commerce:

Go to Items under Items and select the item you wish to delete.
Click More on the top bar and select Delete.

If you do not wish to delete every order related to an item, you can mark the item as inactive.

Composite Items

A Composite item in Zoho Commerce is a single commodity that is made up of two or more items and/or services. Whether you’re physically assembling an item or selling curated item sets, Zoho Inventory has you covered with two distinct types:

Assemblies

Assemblies is used when you physically assemble a single item from individual components. This is ideal for manufacturers and businesses that produce finished goods. You’ll now find a dedicated Assemblies module under the Inventory tab, offering better control.

Scenario: Brandon runs a furniture business that manufactures tables. He purchases the components (items) such as legs, screws, and a tabletop and assembles them to make the final product. To track this process, he uses the assemblies feature in Zoho Commerce where he assembles the component together resulting in the reduction of the component’s stock levels and a new finished good (assembly) is created with it’s own stock. He then uses the Assemblies module to keep track of the assemblies created and manages them all in one place.

Kit Items

Kit Items are for grouping existing items for sale without any physical assembly. Great for promotional bundles, gift sets, or item combos where each component remains independent but is sold as a single unit. You can also set custom pricing for kits, making it easier to create compelling offers for your customers.

Scenario: Patrcia has a cosmetic store where during the holidays season she offers a gift box at a discounted price that includes moisturiser, lipstick, and perfume. Hence, she uses Zoho Commerce to create kits in composite items that saves time. She does not have to worry about creating a new combo item in Zoho Commerce with its own dedicated stock, instead, the stock of the associated components will be tracked individually and not as a new item

Add Composite Item

Prerequisite: To add a composite item, you have to first Enable Composite items under Settings.

Once you’ve enabled composite items, here’s how you can add them to your online store:

Go to items under Items and click + New Composite Item.

The details entered will be displayed in your store. You will be asked to fill out the following fields :

Fields	Description
Name	Enter the composite item name.
URL	URL will be auto-populated upon entering the name. Alternatively, you can enter a URL of your choice. Customers can use this URL to share the composite item externally.
Item Type	Assembly Item: A group of items that are physically assembled and managed as a single finished item with inventory tracking. Kit Item: A group of separate items packed and sold together as one unit, without requiring physical assembly.
Category	Categories are groups of similar items sold on your online store. Assign this item to the suitable category by selecting an existing category or by creating a new one. Your customers will be able to view all similar items under respective categories in your online store.
Brand	Select a brand from the existing list. You can also add a new brand by clicking Manage.
Associate Items	Click + Add Item and select one or more items to create a composite item.
Show in Store	Select Yes to display this item in your online store. You can change this anytime from the item details page by clicking Remove from Store.
SKU (Stock Keeping Unit)	Every item has a unique SKU which is helpful in identifying and tracking a item’s inventory.
Item Identifiers	Item Identifiers are a series of unique numericals or alpha numericals that are used to identify the specific item internationally.
ISBN (International Standard Book Number)	This is a unique 13-digit number used to identify books.
UPC (Universal Product Code)	This is a barcode found on the item packaging that contains a unique 12-digit number. UPC is mostly used in North America.
EAN (European Article Number)	This is similar to UPC, majorly used globally and in Europe.
MPN (Manufacturer Part Number)	It is a unique number issued by manufacturers to identify individual items.
Intra State Tax Rate	The tax rate selected will be applied for all orders placed from your store’s home state.
Inter State Tax Rate	The tax rate selected will be applied for all orders placed outside your store’s home state.
HSN/SAC	Enter the HSN or SAC code depending on the item type. Harmonized System of Nomenclature (HSN) is an internationally accepted method of naming, classifying, and identifying items. HSN codes are used to classify goods. Service Accounting Codes (SAC) is a unique code provided for recognition, measurement, and taxation of services.
Selling Price	Selling price is the amount at which you will be selling the item in your store. This amount can be less than or equal to the retail price.
Retail Price	The Retail price is the original amount of the item which is decided by the item’s manufacturer. This is not the price at which your item will be sold and will only be displayed next to the selling price of the item.
Inventory Tracking	This will be used to track your item stock and is applicable only to goods. You cannot edit this once you have made changes to the initial stock.
Minimum Order Quantity	Enter a minimum order quantity. Your customers can place an order for this item only if they choose the minimum quantity.
Maximum Order Quantity	Enter a maximum order quantity. Your customers will not be able to place an order for this item if they exceed this quantity.
Opening Stock	Enter the initial stock of this item that will be available for sale.
Reorder Point	Set a reorder point to get notified when the item stock is running low.
Advanced Inventory Tracking	Serial Tracking: A serial number will be assigned to each item. If you enter opening stock as 10, you will have to assign 10 different serial numbers for each. Batch Tracking: Batch Tracking allows you to group and monitor a set of stock that share similar properties. This helps you track the expiration of items and also the defective items and their batches.
On Sale Badge	A badge that says ‘On Sale’ will be displayed next to this item on your online store. You can use this badge to show your customers that a particular item is available at a discounted or affordable price.
Custom Fields	Custom Fields allow you to display or receive information about an item from the customers.
Returnable	Choose Yes if you allow your customers to return this item after purchase.
Fulfilment Details	This will be used to assign items to suitable packages and to calculate shipping charges.
Ship In Separate Package	Mark this to have a package exclusively for this item during the shipping process.
Tags	Tags help your customers by allowing them to filter items as per their requirements. You can select tags from the dropdown or add new ones by typing them in the Tags field.
Item Description	A description lists all the uses and instructions (if any) of the item. This will be shown on your online store after the customer selects this item from the items list page.
Item Details	You can list the key features of the item. This will be shown on your online store after the customer selects this item from the items list page.
Specifications	You can create new item specifications under Settings. Each specification can have one or more fields that require you to enter certain values that will be specific to items. While adding a new item, you can choose the necessary specification from the list of specifications.
SEO Details	Enter the SEO title, keywords, and description. This will help you increase traffic on your online store by listing this item in web search results.

Edit Composite Item

Here’s how you can edit a composite item:

Go to Items under Items and select the item you wish to edit.
Click Edit on the top bar to make the required changes. Once the changes are made, click Save.
Click Publish on the left sidebar for these changes to reflect in your online store.

Delete Composite Item

Warning: Composite items cannot be retrieved once you delete them. However, before deleting the composite item, you will first have to delete all the orders related to the composite item.

Here’s how you can delete a composite item:

Go to Items under Items and select the item you wish to delete.
Click More on the top bar and select Delete.

If you do not wish to delete every order related to a item, you can mark the item as inactive.

Other Actions

Sort By

The items can be sorted by Name, Created Time, and Last Modified Time. To do so:

Go to Items under Items and click More.
You can sort them in the ascending or descending order by clicking the arrows next to the column name.

View

items can be displayed as Grid view or List view. Here’s how:

Go to Items under Items and click the four squares for Grid view and the horizontal lines for List view. You can switch this anytime.

Import

You can import your items to Zoho Commerce in CSV or XLS formats. This is helpful when you are migrating from another software or if you have your item details stored on your system. Note that the item images have to be uploaded separately after the import is complete.

Export

You can export the item from Zoho Commerce to your system in CSV or XLS formats. You can also make changes to your export file if it’s in XLS format.

Bulk Actions

You can perform various bulk actions for your items. To do so:

Go to Items on the left sidebar and mark the checkbox next to each item as per your requirements.
Once you’ve selected the items you wish to perform bulk actions on, click Bulk Actions from the top left corner.
Select the required action and click Save.

Buy Button

As an e-commerce store owner, you can sell your products across different websites and pages. In Zoho Commerce, you can do so by generating a code, copying, and pasting it to the desired website’s HTML. Once you embed the code, the item will be advertised on the particular website. Whenever someone clicks the advertised item, they will be redirected to your online store’s checkout page.

Generate Code

Here’s how you can generate a code for a item or a collection:

Go to Items under Items and select the item you wish to create a buy button.
Click Buy Button on the item details page.
Click Get Code.

You can also customize the details to be displayed.

Customization

You can customise the item, layout, style, button, and presentation. You will also see a preview of what the item would look like as and when you make these customizations.

Fields	Description
Change Product	You can change the item to be displayed by clicking Change Product.
Show all item images	Enable this if you want every image of this item to be displayed.
Show quantity field	Enable this if you want the quantity field to be displayed.
Variant	If the item has multiple variants, you can choose the ones to be displayed.

Layout

Choose a layout that best fits the item and the website.

Style

You can select the font type, font size, font casing, and font colour for the item name, price, and variant.

Button

Choose the button size, background colour, font colour, font size, and border radius for the button.

Presentation

Fields	Description
Product Border	Enable this to have a border around the item.
Background colour	Select a background colour.
Border	Choose the border colour.
Radius	Enable this to have a border radius for the item.

After you have made customizations, click Get Code. Copy the code to your clipboard and paste it in the desired site. Your item details will be displayed, clicking on which will redirect the user to your checkout page.