Integrate Zoho Commerce with Paytm

Zoho Commerce integrates with Paytm, one of India’s leading payment gateways, enabling you to accept payments from your customers through multiple payment options such as credit/debit cards, internet banking, Paytm Wallet, and UPI. With Paytm’s UPI integration, customers can pay seamlessly using any UPI-compatible app like Google Pay, BHIM, or PhonePe by entering their UPI ID during checkout.

Note:

This integration is applicable only to the Indian edition of Zoho Commerce.
The currency supported is INR (Indian Rupees).
To use this integration, you must have a registered Paytm Business account.

Enable the Integration

To start accepting payments via Paytm on your Zoho Commerce store, you need to enable and set up the integration by following these steps:

Go to Settings and then select Payment Gateways under Integrations.
Click Set Up Now next to Paytm.
Enter your Merchant ID and Merchant Key provided by Paytm when you created your business account.
If you enable QR, enter the QR Merchant ID, QR Merchant Key and QR Merchant GUID.
Click Save to finalise the configuration.

Insight: These credentials authenticate your Zoho Commerce store with Paytm and enable secure transaction processing.

Note: If you do not have a Paytm Business account yet, click Sign Up Now during the setup to create your business account. You will be redirected to Paytm’s registration page where you must enter your business details, address, and other necessary information to submit your request.

Receive Payments from Customers

Here’s how you can start receiving payments from your customers:

Enable Payment Options

Your customers can pay you through Paytm if you’ve enabled Paytm as a payment option in your online store.

Note: You can enable Paytm as a payment option only after the account is active.

To enable:

Click the Gear icon in the top right corner.
Go to Payment Gateways under Integrations & Marketplace.
Click Checkout Preferences next to Paytm and enable Show in Store.

Receive Payments from Customers

After you’ve enabled Paytm in the payment options, your customers can pay for their orders using Paytm during checkout.

To make payments, your customers will have to:

Visit your online store and add items to the cart.
Click View Cart and select Checkout.
Enter Address and click Continue.
Select Paytm under Payment Options.
Customers can select Paytm and choose from multiple payment methods:
- UPI (using UPI ID or apps like Google Pay, BHIM)
- Paytm Wallet
- Credit/Debit Cards
- Net Banking
Check the I accept the terms and conditions box and click Make Payment.
Customers will pay the required amout and complete the transaction securely through Paytm.
Once the payment is successful, you will receive an email regarding the online payment made by your customer, and the order’s status will be marked as paid.

Edit Paytm Settings

To update your Paytm Merchant ID, Merchant Key, or bank account details:

Go to Settings and click Payment Gateways under Integrations & Marketplace.
Click Edit Settings next to Paytm.
Make the necessary changes and click Save.

With this integration, you can easily provide a seamless and secure payment experience to your customers on Zoho Commerce, expanding your reach across India’s popular payment options through Paytm.

Delete the Integration

If you want to stop accepting payments through Paytm:

Go to Settings and click Payment Gateways under Integrations & Marketplace.
Click the Trash icon next to Paytm to delete the integration.
Confirm your action by clicking OK in the popup dialog box.