Make customer service work for you
We analyzed other products in the market but Zoho Desk blended into our organization structure better than anything else
Swaroop Naik,Senior Manager, Software DevelopmentRead full storyWe are growing in terms of the area of service and the number of people we can help. Zoho Desk is something we are using significantly for our counselling team.
Michael Cheah,Executive DirectorRead full storyWe manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place.
Shoaib Qureshi,Customer Service HeadRead full storyMAF turned to Zoho Desk to initiate the process of organizing overlapping communication across the country. It soon became the go-to intel source for MAF's current operations.
Todd Aebischer,Country DirectorRead full storyShare your Zoho Desk success story!
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With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half.
Paul GrimesVP Of Marketing![Paul Grimes | Zoho Desk Customer]()
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs
Alex TolbertCEO![Alex Tolbert | Zoho Desk Customer]()
With a more structured way to attend every grievance that comes from a migrant worker and being able to see through the process until help is provided, HealthServe is now confident to head out for a larger audience.
Michael CheahExecutive DirectorWe analysed other products in the market but Zoho Desk blended into our organization structure better than anything else.
Swaroop NaikSenior Manager, Software DevelopmentShiji, the one-stop technology solution for businesses in Hospitality / Retail / Food Service / Entertainment, leverages Zoho Desk to provide seamless support to its customers.
Kyle KurdleVice President, Global Service Delivery, Shiji Group
Zoho Desk has helped us provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat.
Matt CianfaraniChief Operating Officer![Matt Cianfarani | Zoho Desk Customer]()
I was impressed by the array of features on the table and the pricing was also extremely competitive compared to other applications on the market.
Kushagra SahniChief of Staff, CentilyticsThe average response time for agents before Zoho Desk was seven hours, but with the process in place, the agents are now responding to each ticket within three hours.
Jim FrancisSystems ManagerWith the omnichannel setup in Zoho Desk, the IT team in EPNE now has a single point of interaction for all their customers.
Neil GrayIT Support Manager[With] our previous system when we received a user request, our answer 7 out of 10 times was, ‘No', unfortunately, this is a limitation and cannot be achieved. With Zoho Desk, we have the capability of saying 'Yes', 9 out of 10 times… Zoho has offered more features and automations than what we experienced in the demo session.
Kunal RijhsinghaniIT system administrator
We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place.
Shoaib QureshiCustomer Service Head![Shoaib Qureshi | Zoho Desk Customer]()
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer.
Ryan JohnsonCustomer Success Manager![Ryan Johnson | Zoho Desk Customer]()
MAF Papua New Guinea turned to Zoho Desk to initiate the process of organizing overlapping communication across the country. It soon became the go-to intel source for our current operations.
Todd AebischerCountry Director – Papua New GuineaFeedonomics embraced Zoho Desk, with more than 400 users leveraging all the available features to their fullest extent.
Jason NicholVP of ProductZoho Desk's Guided Conversations feature has helped NAF be more available to customers who require immediate support and resources.
Umang BeriSenior Director of Data and Systems, NAF
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