Boost CX with
real-time support

Customers appreciate quick responses. With Zoho Desk's Business Messaging platform, businesses can offer instant chat support without stretching your support teams and help build lasting customer relations.

Revolutionize your customer support with

Speed, Empathy & Accessibility

Offer help to customers when and where they need it. Add a Business Messaging widget (no code required) to your websites, mobile applications (iOS or Android), self-service portals, and Zoho Desk's ASAP widget for quick and efficient support.

Omnichannel agent workspace

Elevate your live chat ticketing system with agents accessing a centralized workspace for all customer touchpoints. Easily hold parallel conversations across channels using ticketing tools, preset texts, and instant customer info—all just a click away.

Low-code chatbots can be integrated in Zoho Desk IM platform for faster support.

Customizable live chat widget

Tailor your live chat tool to stay consistent with your business's branding and offer a seamless customer support experience.

24/7 support

Never leave another customer waiting. Enhance your live chat experience with smooth chat transfers between bots and agents for timely, efficient, and proactive support.

Improve customer satisfaction for live chat support with agent-chatbot collaboration in Zoho Desk.

Simplified customer service

Scale your support without scaling operational costs. Enable Zoho Desk's automation capabilities , such as blueprints, ticket assignments, ticket notifications, and auto-responders for the live chat support platform.

Enable blueprints for Zoho Desk's native live chat ticketing support Business Messaging channel, making your support error free and well-monitored.

Analyze your live chat efficiency

With insightful and actionable analytics available for your live chat ticketing system, your agents can offer personalized and effective resolutions in real-time.

Get detailed reports on your support agents' ticketing efficiency for better management decisions on Zoho Desk's Business Messaging channel.

Access detailed, customizable dashboards for your Zoho Desk's live chat ticketing channel and Business Messaging.

Instant gratification

Real-time, accessible support on the channels your customers are present on.

Cost-effective support

Offer proactive support with real-time chat solutions to your customers.

Improved customer satisfaction

Efficiently transfer chats between chatbots and agents for faster responses and empowered customers.

Increased engagement

Capture all customer feedback. Add a Business Messaging widget to your business platforms now.

See what our customers have to say about Business Messaging

We have implemented Guided Conversation and truly appreciate the pilot team's assistance on this. The implementation at this point is focused around assisting students with answers to their most common issues, diverting support requests and live chats when possible. Within an hour we had a student submit their first support request using Guided Conversation, and it helps to ensure we get the information we need to provide a response and resolution with one reply when possible.

Sandra Soucie,Director of Customer Success

Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing system. It also includes an online support portal, options for live chat, self-service and the ability to integrate with their CRM solution.

View review

Steve Allison,Client Support Center Manager