Zoho Desk Spring '25 update is here!

See what's new
Skip to product menu
close
EXPLORE ALL PRODUCTS

Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

Try now
Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Skip to main content
 MonthlyYearly

save up to 34%

ExpressUS$7/user/month billed annually
START FREE TRIAL
Express
Features ListFeatures List
Small business essentials:
  • EmailSupport your customers across multiple email channels.
  • Social mediaRespond to brand mentions and support tickets received from Instagram, Facebook, and X using Zoho Desk's social media module.
  • Web formsAllow potentials and customers to log tickets via forms on any web page.
  • Direct assignmentAutomatically assign tickets to specific agents based on the rules/criteria you set.
  • WorkflowsA set of actions that are executed when certain specified conditions are met.
  • Custom domainConnect your brand's support subdomain to Zoho Desk.
  • Multi-level escalationsWrite rules to establish an automatic escalation matrix for your tickets.
  • Ticket timeline & historySee the timeline of all the past tickets from a particular customer and the activity on a ticket in chronological order.
  • Contact managementRecord customer details as contacts, group them into accounts, add notes, and assign agents.
StandardUS$14/user/month billed annually
START FREE TRIAL
Standard
Features ListFeatures List
Everything in Express +
  • Business Messaging Embed a live chat widget on your website or app to engage in real-time conversations with logged-in customers and seamlessly convert chats into support tickets.
  • Instant messagingCommunicate with customers on WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat, and Line from Zoho Desk's Instant Messaging module.
  • Community forumBuild and grow your brand's interactive community of customers, prospects, and visitors.
  • Knowledge baseCreate a repository of help articles, guides, and FAQs so customers can find assistance anytime.
  • Work modesIntelligent sorting of tickets that lets you view tickets based on due time, priority, status, and CRM information.
  • Generative AIConnect your OpenAI API key to enable generative AI capabilities such as customer sentiment analysis, contextual conversation summarization, and intelligent reply suggestions. *Available in US, EU, AU and IN DCs
  • ASAP self-service widgetThe App Support Across Platforms (ASAP) widget in Zoho Desk can be embedded in any webpage/app, offering self-service, chat with a bot (available in Enterprise) and live chat options.
  • Customer happiness ratingsAutomate the process of asking customers to rate the service upon ticket closure or after each response.
  • Custom reports and dashboardsCreate custom reports and dashboards using various visualization elements to keep track of metrics that matter to you.
ProfessionalUS$23/user/month billed annually
START FREE TRIAL
Professional
Features ListFeatures List
Everything in Standard +
  • TelephonyIntegrate with leading telephony providers and set up a toll-free number to provide inbound and outbound phone support to your customers.
  • BlueprintsA user-friendly drag-and-drop automation builder helps you create sequences of actions. Once activated, every step is executed in order.
  • Multi-departmentOrganize your help desk into departments and carry out department-specific or global actions from one screen.
  • Round-robin assignmentAllocate tickets to agents according to their current workload or in a specific order, such as alphabetically or any custom sequence.
  • Custom lookup fieldsEstablish a one-to-many relationship between data fields across different modules.
  • Multilingual help centerPublish Knowledge Base articles in over 40 languages.
  • Parent-child ticketingCreate multiple sub-tickets (child ticket) for a primary ticket (parent ticket).
  • Custom actionsAccess an additional set of pre-defined actions for your workflow rules, such as skills, custom functions, along with alerts, tasks, and field updates.
    * Mentioned actions' availability vary by edition
  • WebhooksSend automated messages or information to third-party apps every time an event occurs in Zoho Desk.
MOST POPULAR
EnterpriseUS$40/user/month billed annually
START FREE TRIAL
Enterprise
Features ListFeatures List
Everything in Professional +
  • Answer botAn AI-powered reply assistant that provides relevant responses to agents and customers based on its intelligence from the existing knowledge base articles. *Available in US, EU, AU and IN DCs
  • Zia, AI assistantAdvanced AI functions such as built-in generative AI capabilities, sentiment analysis, ticket auto-tagging, field predictions, and anomaly detection. *Available in US, EU, AU and IN DCs
  • Live chat (Zoho SalesIQ) A powerful live chat window that goes beyond real-time engagement. Classify conversations, convert them into tickets, display help articles, automate with bots, and engage high-intent visitors—all from one place.
  • Guided ConversationsBuild predefined conversation trees using a low-code self-service flow builder.
  • Skill-based assignmentAutomatically route tickets to agents based on their proficiency and availability.
  • Multi-level IVRSimplify customer navigation so they can reach the right agents using IVR.
  • Multi-brand help centerCreate self-service portals for multiple brands within the same Zoho Desk account.
  • Custom modulesBuild modules that reflect your business processes in addition to the existing standard Zoho Desk modules.
  • Validation rulesPrevent the creation of records with incomplete or inaccurate information.
  • SandboxTry and test new processes in a simulated setup without hindering ongoing customer interactions.

Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.

Zoho Desk Free Edition

Easy email ticketing, right out of the box! Zoho Desk's free plan offers three user licenses to help you start small and grow your support team.

Get Started

Join 100,000+ companies delivering
world-class customer service

START FREE TRIAL NOWBuy Now

We analysed other products in the market but Zoho Desk blended into our organization structure better than anything else.

Swaroop NaikSenior Manager, Software Development

Looking for a unified
customer support stack?

Zoho serviceplus

All-in-one customer service
management suite

Everything you need to deliver end-to-end customer support—ticketing, remote and AR support, visitor tracking, project management, feedback tools, advanced analytics, and more.

Try Zoho Service Plus

Delivering value on three fronts

Price
transparency

Get the full product for the price you pay. No hidden costs in the long run.

Faster
deployments

Minimize operational disruptions as Zoho Desk can be implemented 50% faster than competitors.

Higher
adoption

Intuitive UX that lets you leverage Zoho Desk better and deliver great customer service from the get-go.

Protecting customer privacy Zoho CRM

Leading the charge on customer privacy

  • Minimal reliance on third parties in our software

  • No third-party website trackers or ads

  • We don't sell your data

START FREE TRIAL NOWBuy Now

Pricing FAQs

Expand AllCollapse All
Can I get a demo of Zoho Desk?

Yes, we would be happy to demonstrate Zoho Desk through a web-conference at your convenience. The demo is a one hour session. To schedule your personal session, please contact sales@zohocorp.com.

Is my data safe?

We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho's data protection measures.

Is there a free trial?

Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.

How can I pay?

We accept payment via Visa, MasterCard, American Express, and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.

How do you support businesses signing up for Zoho Desk?

For customers of our paid editions, you automatically have access to our Classic support. You also have the option to opt-in for one of our paid support plans that promises faster responses, round the clock support, dedicated on-boarding and more.
Explore support plans

Can I change plans during my trial?

Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your current plan during the trial period.

Can I cancel my subscription?

If at any point you are not satisfied with our product or service, you can get a full refund based on our company refund policy.

What happens when my trial ends?

Once your 15-day free trial ends, your plan will automatically be downgraded to our free plan. If you wish to continue using our unrestricted features that you have tested during your trial, you can purchase a paid plan of your choice available for a monthly or yearly subscription.

Am I eligible for any discounts?

Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.

Have more questions?

You can connect with us instantly through live chat (24x5) or by writing to us at sales@zohocorp.com.

Can't find what you are looking for?

Customer support agent on Zoho Desk's homepage popup

33 Million people are served

everyday using Zoho Desk.