## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-sa/payroll/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Upgrade / Downgrade Plan

## Upgrade Your Plan

We offer flexible plans to cater to the unique needs of your business. During the trial period, you can experience all features available in our app. If your business requires advanced features or additional capabilities, you can easily upgrade to a suitable paid plan at any time.

Additionally, if you find that your current plan lacks specific features critical to your business operations, upgrading to a more comprehensive plan ensures uninterrupted functionality and scalability.

To upgrade your plan in Zoho Payroll:

1.  Go to **Settings** and click **Subscription**.

![How to Navigate to Subscriptions Page in Zoho Payroll](/payroll/help/en-sa/subscriptions/upgrade-and-downgrade-account/navigate-to-subscriptions.png)

You’ll be redirected to the Zoho Store to choose a plan.

2.  Review the available plans and click **Upgrade** under your preferred option.
3.  Choose between **Monthly** or **Yearly** billing cycles based on your business needs.

* * *

## Add-Ons

You can also purchase Add-Ons, such as additional users, to enhance your plan’s functionality.

**Finalizing the Upgrade**

1.  Click **Continue** after selecting your plan and Add-Ons.
2.  Review your plan details before proceeding.
3.  Enter your Billing Address and select your payment method in the Billing Address & Payment Details section.
4.  Provide your payment details and click **Make Payment**.

On successful payment, your organization will be switched to the selected plan.

**Note:** If you manage multiple organizations in our app, each organization must be upgraded individually to a paid plan.

* * *

## Downgrade Your Subscription

If your business requirements have changed and you need fewer features, you can downgrade to a more contextual plan while retaining access to the essential functionalities.

**To downgrade your subscription:**

1.  Go to **Settings** in the top right corner.
2.  Click **Subscription**.
3.  In the Subscription Details page, click **Change Plan** in the top-right corner. You’ll be redirected to the Zoho Store.
4.  Click **Change Plan** under **Manage Subscription**.
5.  Select the plan you want to downgrade to by clicking **Downgrade** under the plan name.
6.  In the pop-up, click **Confirm** to finalize the downgrade.

* * *

## Cancel Your Subscription

If you decide to stop using our app, you can cancel your subscription. Once canceled, all your data will remain in read-only mode, allowing you to view the data but not perform any actions on it.

To cancel your subscription:

1.  Go to **Settings** in the top right corner.
2.  Click **Subscription**.
3.  In the Subscription Details page, click **Change Plan** in the top-right corner. You’ll be redirected to the Zoho Store.
4.  Click **Change Plan** under **Manage Subscription**.
5.  Click **Downgrade** and choose one of the following options:
    *   Downgrade automatically at the end of the current billing cycle to continue using the current plan until the billing cycle ends.
    *   Cancel immediately to stop using the current plan right away.
6.  Click **Confirm Downgrade** to complete the cancellation process.

**Note:** If you are partially canceling your subscription, refer to our [refund policy](https://help.zoho.com/portal/en/kb/common-faqs/articles/what-is-your-refund-policy#Zohos_Customer_Satisfaction_Policy) to understand how refunds are processed after cancellation.