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List Request Transitions
Purpose
List all the possible transitions that can be performed on a request. E.g. if a request is in the New status, then the transitions that can be performed on that request are Cancel, Terminate, etc.
Request URL
https://fsm.zoho.com/fsm/v1/Request/<record_id>/actions/blueprint/transitions
record_id - The unique ID of the record. You can obtain this ID from the List Requests API.
Request Method
GET
Scope
scope=ZohoFSM.modules.Requests.READ
Sample Request
Copiedcurl --request GET 'https://fsm.zoho.com/fsm/v1/Requests/4776000000265108/actions/blueprint/transitions' \
--header 'Authorization: Zoho-oauthtoken 1000.xxxxxx.xxxxxxe'Sample Response
Copied{
"code": "SUCCESS",
"process_info": {
"field_id": "1439000000116816",
"api_name": "Status",
"field_label": "Status",
"name": "Requests",
"field_value": "New"
},
"transitions": [
{
"action_type": "RECORDACTION",
"next_field_value": "Work In Progress",
"name": "Convert to Work Order",
"id": "1439000000214120",
"type": "primary",
"enabled": true
},
{
"action_type": "RECORDACTION",
"next_field_value": "Estimate Created",
"name": "Convert to Estimate",
"id": "1439000000214129",
"enabled": true
},
{
"action_type": "RECORDACTION",
"next_field_value": "Cancelled",
"name": "Cancel",
"id": "1439000000214132",
"fields": [
{
"display_label": "Notes",
"data_type": "notes",
"id": "0",
"transition_sequence": 1,
"mandatory": true
}
],
"enabled": true
},
{
"action_type": "RECORDACTION",
"next_field_value": "Cannot Complete",
"name": "Terminate",
"id": "1439000000214135",
"fields": [
{
"display_label": "Notes",
"data_type": "notes",
"id": "0",
"transition_sequence": 1,
"mandatory": true
}
],
"enabled": true
},
{
"action_type": "UIACTION",
"next_field_value": null,
"name": "Download",
"id": "1439000000584002",
"enabled": true
},
{
"action_type": "UIACTION",
"next_field_value": null,
"name": "Print",
"id": "1439000000584006",
"enabled": true
},
{
"action_type": "UIACTION",
"next_field_value": null,
"name": "Change Territory",
"id": "1439000001353005",
"enabled": true
}
],
"status": "success"
}Show full
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