Zoho Lens is a cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality.

Yes, an Administrator can rebrand Zoho Lens by including their company's logo, name, and favicon and use a customize portal URL. With our Custom Domain feature, you will be able to use Zoho Lens from a domain of your choice.

System requirements for an expert and end-user are given here.

Yes, you will be able to record a remote assistance session. To enable session recording, go to Settings > General > Session Recording.

Yes, cloud storage is available in Zoho Lens for session recording and snapshots captured during a session. You are offered 3GB free cloud storage, and an additional 1GB extra for each technician license you purchase.

Zoho Lens allows administrators to track activities carried out in their organization and provides them with metrics that aid them in making better decisions. You can keep track of all sessions in the organization with session analytics and session recording. Administrators can also access the action log viewer to help them monitor changes made in their organization account.

You can invite any number of users to your organization account. The administrator can also grant specific permissions to every user in the organization. Click here to read more User Management.

Yes, we do support smart glasses. Realwear, Vuzix and Epson are the three smart glasses we support for various AR industrial applications. Write to us at support@zoholens.com if you require support for any other brand of smart glasses.

No, there is no need to install an application. You will be able to start a session from your browser. Click here to see our browser requirements.

There are no time limits for remote assistance sessions. Your sessions will be active until you or your customer terminate the session.

An Expert can initiate a session from lens.zoho.com by clicking on Start Now to assist an end-user. The end-user must download the Zoho Lens customer application from Playstore or Appstore to join the session. He or She can download the Zoho Lens customer app using the link in the SMS or email invite sent by the Expert. Click here to read more about the initiation of a remote assistance session in Zoho Lens.

Yes, the snapshots you capture will be saved on the cloud. To download the snapshots, go to  lens.zoho.com > Files.

Yes, an end-user can terminate a session whenever they need by using the end session button on the user console.

Yes, you can customize the email invite content sent to the customers by using our email templates feature. You can include custom fields such as Expert name, customer name, organization name, and joining link in your email invite. Click here to read more customizing email templates.

Yes, it is absolutely secure. All transmissions take place through Industry Standard Security using SSL/256-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.

We accept payment via Visa, MasterCard, American Express, and PayPal (you must have an account with PayPal to make payments with it). We also accept payment via bank transfer or check transfer for yearly subscriptions.

Your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we'll send a mail specifying the amount that will be charged on your credit card. Once the renewal is successful we will send you a receipt along with the next renewal date.

Once you login, click on UPGRADE (present below the top menu bar) > Select the plan and click Proceed. Enter your plan and payment details to complete the process.

To move to online payment mode, click on MANAGE SUBSCRIPTION and click on the link Payment method. The primary benefit of online billing is that it supports auto-renewal. Also you can change plans, upgrade, and purchase add-ons anytime without contacting the sales team thereby avoiding delay

Click here to know our refund policy.