Skip to main content
close
EXPLORE ALL PRODUCTS

Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered ETL tool for effective data integration and movement.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered ETL tool for effective data integration and movement.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

Try now
Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE

Configuring Coexistence with Google Workspace

Zoho Mail lets you provision an environment in which a set of your organization's users exist in Zoho Mail, and another set of users can exist in Google Workspace.

Split Delivery

When you configure a domain with Zoho Mail, you will point the MX records to Zoho's designated MX values. This will ensure that any emails that your domain receives are directed to Zoho Mail's servers. But in case you want your emails to be delivered to a different server, despite using Zoho Mail, you can configure it in the Admin Console.

Split Delivery can be set up when a set of your domain's accounts exist in Zoho Mail, and the rest of the accounts exist in Google Workspace. So when an account that exists in Zoho receives an email, the email will be received at the Zoho servers. In case the account does not exist in Zoho, and instead, in Google Workspace, the email will be routed to the destination Google Workspace that you have mentioned. This way you will get the benefits of Zoho Mail for one set of users, while the rest of them do not miss out on the features of Google Workspace.

When you configure split delivery, the server to which your MX Records are pointed will be the primary server, and the other server will be the secondary server. For example, if Zoho Mail's MX records are added to your DNS provider, Zoho Mail will be your primary server, and the split delivery configuration has to be set up here.

Prerequisites to configure Split Delivery

  1. It is recommended that you create your domain's groups or distribution lists in the server to which your MX records are pointed. If your MX records point to Zoho Mail, ensure that your groups are created in Zoho Mail. To check where your MX records are pointed, you can perform an MX lookup.
  2. While configuring SPF for the domain, the SPF record should include both Zoho Mail and Google Workspace records to authorize emails from both IPs. The SPF record that includes both Zoho Mail and Google Workspace values should be mentioned as:

    v=spf1 include:_spf.google.com include:zohomail.com ~all

    If you use multiple email servers for your domain, you can update the server details in the same SPF record instead of multiple entries. For detailed instructions, please refer to our help document.
  3. Any emails addressed to email addresses that are not configured in Zoho, will be routed to the Google Workspace server. In some cases, there could be spam or other emails that are sent to unknown email addresses. So if the account to which it is addressed is not configured in Google Workspace, the emails could be rejected or a routing failure could occur.
    To avoid this, a catch-all account can be configured in Google Workspace so that these emails do not go missing.
  4. It is highly recommended that Zoho's routing IP address is whitelisted in the Google Workspace account. Since all the routed emails will be sent via the same IP address, whitelisting will avoid the chance of emails being identified as spam and will also avoid the rate-limiting of emails.

Split delivery should be set up in Zoho only after all the above requisites are addressed, and before the MX records are pointed to Zoho servers.

Configuring Split Delivery with G Suite

There are two ways in which your organization can coexist with Google Workspace.

You can set up Zoho Mail as your primary server, and configure the email routing to your Google Workspace account, in the Zoho Mail Control Panel. In this case, the MX Records need to be pointed to Zoho Mail's servers.

Instead, if you want to use Google Workspace as your primary server, you need to configure routing in Google Workspace, and set it up such that emails are routed to Zoho Mail. Here, the MX Records should be pointed to Google's servers.

Zoho Mail as the primary server

If you want Zoho Mail as the primary server, follow the below configuration instructions in Zoho Mail.

  1. Login to the Zoho Mail Admin Console
  2. Go to the Email Routing section
  3. If you have multiple domains configured with Zoho Mail, select the domain for which you want to configure routing from the Domain to enable delivery options dropdown
  4. In the Destination to route emails field, you can either enter the Google Workspace specific MX record value with the least priority or the name of the domain to which you want to route these emails. 
    1. If the domain for which you are configuring routing is the same as the domain to which you'd like to route emails, enter the MX record ASPMX.L.GOOGLE.COM. in this field.
    2. If you are routing the emails to a different domain, enter the name of that domain in this field.
  5. In the Email Delivery options dropdown, select Split Delivery
  6. Enter a Verification Email Address. This email address should be a part of the domain for which you are configuring routing, but it should be an account that exists in Google Workspace. Ideally, your Google Workspace account's super admin address can be used here.
  7. The Change SMTP envelope is used when you want the emails to be delivered to the destination that you have specified in the settings. Sometimes, you might add a different domain name in the destination field (for example, destinationdomain.com). The domain for which you are configuring routing might be mydomain.com. If this option is enabled, the email will be sent to user@destinationdomain.com, while it is actually sent to user@mydomain.com
  8. If you enable the Send bounce when the mail to the destination fails, a bounce email will be sent to the email sender if email delivery fails.
  9. Turn on the Status for Advanced Delivery option.
  10. The Routing for group members option has to be turned on only if you have public groups, in which some users exist in Zoho Mail and the rest of the group members exist in Google Workspace. In that case, if an email to the group has to be delivered to group members who exist on Google Workspace as well, this option has to be turned on.

Once these configurations are done, emails will be delivered to Zoho Mail for accounts that exist here and will be routed to Google Workspace for users that exist here.

Google Workspace as the primary server

If you want to set up Google Workplace as the primary server, follow Google Workspace's instructions to set up routing from the Route messages with a split delivery section on this help page.

In the hostname field, you can either enter the Zoho Mail specific MX record value with the least priority or the name of the domain to which you want to route these emails. 

  1. If the domain for which you are configuring routing is the same as the domain to which you'd like to route emails, enter the MX record mx.zoho.com in this field.
  2. If you are routing the emails to a different domain, enter the name of that domain in this field. In this case, select the Perform MX lookup on the host checkbox.

We recommend that you whitelist the Google Workspace's routing IP address in Zoho Mail's Admin Console. Since all routed emails are transmitted via the same IP address, whitelisting will avoid the chance of emails being identified as spam and will also avoid the rate-limiting of emails.

Once these configurations are done, emails will be delivered to Google Workspace for accounts that exist there and will be routed to Zoho Mail for users that exist here.

Note:

If you want all your organization users to have accounts both in Zoho Mail and Google Workspace, you can make use of the Dual Delivery option.

Still can't find what you're looking for?

Write to us: support@zohomail.com