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Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Sign

Digital signature app for businesses.

Sign
 
Forms

Build online forms for every business need.

Forms
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Sign

Digital signature app for businesses.

Sign
 
Forms

Build online forms for every business need.

Forms
 
Social

All-in-one social media management software.

Social
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sites

Online website builder with extensive customisation options.

Sites
 
Backstage

End-to-end event management software.

Backstage
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Publish

Manage all your local business listings on a single platform.

Publish
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
Expense

Effortless expense reporting platform.

Expense
 
Sign

Digital signature app for businesses.

Sign
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Billing

End-to-end billing solution for your business.

Billing
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
Practice

Practice management software for accounting firms.

Practice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
NEW
Payments

Unified payment solution built for all businesses.

Payments
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Sign

Digital signature app for businesses.

Sign
 
WorkDrive

Online file management for teams.

WorkDrive
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Notebook

Beautiful home for all your notes.

Notebook
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Learn

Knowledge and learning management platform.

Learn
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
Writer

Word processor for focused writing and discussions.

Writer
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
Expense

Effortless expense reporting platform.

Expense
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
People

Organize, automate, and simplify your HR processes.

People
 
Sign

Digital signature app for businesses.

Sign
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Assist

Remote support and unattended remote access software.

Assist
 
Vault

Online password manager for teams.

Vault
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
Projects Plus

Unified project management platform for intelligent, data-driven work.

Try now
Projects Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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Mastering Zoho Mail

Explore expert-led training perfectly tailored to your needs.
Equip yourself with all that Zoho Mail has to offer by finding the perfect course for you!

Want to become a Zoho Mail pro?
    

Explore our exciting courses!

Admin course

Basic

Admin Zoho Mail training

$20/ user

Contact Us

Standard user course agenda +

  • Overview of Zoho Mail and its key features
  • Understanding the Admin Console layout
  • Basic navigation tips for faster admin actions
  • Key differences between Zoho Mail and other email platforms
  • Creating and managing user roles and access permissions
  • User-specific settings: Out-of-office, Signatures, Two-Factor Authentication (TFA)
  • Managing email aliases for users
  • Creating and managing email groups
  • Personalizing mailbox settings: Signatures, Filters, Layouts
  • Organizing emails with folders and labels
  • Configuring out-of-office replies and email aliases
  • Adding and accessing external email accounts via IMAP/POP
  • Hosting and purchasing your domain with Zoho Mail
  • Verifying your domain (DNS, TXT, CNAME records)
  • Configuring SPF, DKIM, and DMARC for email authentication
  • Managing spam policies: Blocklists, Whitelists, Zero-hour auto purge
  • Setting up email rules for automatic organization
  • Using templates for common email responses
  • Scheduling emails for future delivery
  • Accessing audit logs, monitoring suspicious activity, and generating reports

Advanced

Admin Zoho Mail training

$99/ user

Register now

Admin basic course agenda +

  • Using Calendar within Zoho Mail
  • Task management and Notes integration in Zoho Mail
  • Streams: Enhancing collaboration through email conversations
  • Managing attachments and file sharing within Zoho Mail
  • Setting up email routing and delivery rules
  • Migrating data from other email services to Zoho Mail
  • Managing domain aliases, subdomain stripping, and domain disclaimers
  • Adding and accessing external email accounts via IMAP
  • Configuring external email accounts via POP
  • Customizing login URL, logo, and organization name
  • Basic organization settings (Display name, email format, spam process type, S/MIME, welcome templates, notification addresses)
  • Catch-all configuration
  • A brief overview of the organisation's security score and dashboard
  • Quarantine settings for suspicious emails
  • Zero-hour auto purge for spam and threats
  • Internationalized spam and DNSBL spam processing controls
  • Creating and managing email compliance policies
  • Email policy types and retention settings
  • Investigating emails for compliance or legal purposes
  • Auditing email policies for regulatory adherence
  • Setting up email backups and recovery
  • Understanding S/MIME and PGP for email encryption
  • Configuring S/MIME settings for users
  • Best practices for securing sensitive information
  • Benefits of email encryption for compliance and security
  • Managing encryption keys for PGP
  • Setting up Zoho Mail on mobile devices
  • Configuring notifications for mobile users
  • Managing mobile app security settings
  • Ensuring a consistent user experience across devices
  • Syncing settings and data between mobile and desktop
  • Understanding email usage metrics and reports
  • Analyzing user engagement and productivity data
  • Setting up alerts for unusual activity or performance issues
  • Using insights to improve email workflows and efficiency
  • Generating reports on email delivery and usage trends
  • An overview of the report dashboard
  • Importance of DMARC reports
  • Accessing audit logs and mail logs for reporting
  • Blocking/unblocking accounts for suspicious activities
  • Resending failed emails and tracking email delivery
  • Monitoring suspicious login activity and unauthorized access
  • Generating email traffic reports (sender/receiver)
  • Introduction to Zoho Mail Integrations: Overview and benefits
  • Integrating Zoho Mail with Zoho CRM for seamless communication
  • Managing projects efficiently with Zoho Projects integration
  • Streamlining customer support using Zoho Desk in Zoho Mail
  • Setting up and using Third-Party Integrations (e.g., Microsoft Office 365, Google Drive)
User course

Standard

User Zoho Mail training

$10/ user

Contact Us
  • Overview of Zoho Mail and its features
  • Navigating the Zoho Mail interface
  • Account creation and login process
  • Customizing your profile, signature, and preferences
  • Understanding the Inbox, Folders, and Labels
  • Marking emails as read, unread, starred, or flagged
  • Organizing emails using filters, folders, and labels
  • Using the Search function effectively
  • Creating a new email and using the rich text editor
  • Attaching files, inserting links, and using emojis
  • Using templates for common email responses
  • Sending emails to multiple recipients and managing CC/BCC fields
  • Setting up email filters and rules for automated sorting
  • Using the Archive and Trash folders effectively
  • Managing and organizing your Sent and Drafts folders
  • Using the "Undo Send" feature
  • Adding events and appointments to Zoho Calendar
  • Scheduling reminders and recurring events
  • Viewing and managing your calendar from Zoho Mail
  • Adding new contacts manually and importing contacts
  • Creating and managing contact groups
  • Editing and deleting contacts from the address book
  • Understanding Zoho Mail’s security settings
  • Setting up and managing Two-Factor Authentication (2FA)
  • Managing spam settings and handling junk emails
  • Protecting your account with strong passwords

To customise your training courses

contact us

Frequently asked questions

  • The pricing is based on the number of users.

  • VCRT: This is a Virtual Classroom training-only course. You may choose your preferred schedule and attend the course.VCRT + Certification: This is Virtual classroom training combined with assessment for the certification. The cost of this course will be shared when you write to us separately.

  • Once you click on Register, you’ll be redirected to the Zoho Spark page. Scroll down in this page and select Zoho Mail from the products listed. Choose you preferred time slot to attend the training.

  • Click the link and select Virtual Classroom Training. From the listed schedule you will find the Zoho Mail administrators time slots. Choose your preferred slot to register.

  • Yes, passing the assessment is necessary to receive a Certificate of Accreditation, recognizing you as a Certified Administrator.

  • The advanced admin training will be for 4 hours each day including a 30-minute break on both days.The basic admin training will be for 4 hours including a 30-minute break.The standard user training will be for 2 hours.

  • Once the payment is confirmed, you will receive a confirmation email along with the session link. Once you click this session link, you’ll be asked to complete an additional registration upon your first time access.

  • Yes, you can register for multiple courses simultaneously.

  • No, different users can attend different courses; it’s not mandatory for the same participant to join all sessions.

  • Yes, you can reschedule by writing to us mailtraining@zohocorp.com

Contact Us