Get the best support—always

With your Zoho POS trial and subscription, you get the best customer service from us across different channels, so your sales never stop.

Here's how you can reach out to us:

Call our toll-free phone number:

1800 102 9944

Reach out on WhatsApp at:

+91 8925108639

Email your questions:

support@zohopos.com

Community Forum:

Find posts and announcements, and engage with Zoho POS users like you.

Access the community

Chat with us:

Get your questions answered by our AI agent via chat.

Chat now

Support Plans

Services
Free users
Trial users
Subscribed users
Knowledge Base

Get a repository of all help documents related to Zoho POS that covers a wide range of topics from data migration to the settings and use cases of each module in the product.

Community forums

Access our community to post questions, find solutions, and discuss topics with professionals like you that use Zoho POS.

Email support

Email us with your questions at support@zohopos.com and our engineers will reply to you with solutions.

Live chat (AI agent)

Ping us on our website to get your questions answered by our support engineers via a direct chat.

Live chat (Human agent)

Ping us on our website to get your questions answered by our support engineers via a direct chat.

No
Toll-free support

Call 1800-102-9944 (toll free) to get immediate support assistance via phone.

No
WhatsApp support
No
Onboarding assistance
No
(Help with business profile, inventory, and tax settings)
(Help with business profile, inventory, and tax settings)
Remote assistance

Get assistance via screen share sessions where our engineer will guide you step by step on how to resolve your support issue.

First response time
24 hours
5 hours, 7 hours, and 10 hours based on the level of severity of the issue
7 hours, 10 hours, and 12 hours based on the level of severity of the issue
Cost
Free
Free
Free
Support Availability (Weekdays: Monday to Friday)
24/5 (Email only)
9 AM to 6 PM IST
24/5
Support Availability (Weekdays: Monday to Friday)
24/5 (Email only)
9 AM to 6 PM EST
24/5
Support Availability (Weekdays: Monday to Friday)
24/5 (Email only)
9 AM to 6 PM GST
24/5
Support Availability (Weekends: Saturday & Sunday)
9 AM to 6 PM IST (Email only)
No
9 AM to 6 PM IST
Support Availability (Weekends: Saturday & Sunday)
7:30 AM to 4:30 PM GST (Email only)
No
7:30 AM to 4:30 PM GST

** Note: First response time is the time within which our representatives respond to the support issues raised by you.

Helpful resources

Zoho POS is easy to use and quick to get started with. However, if you need any help setting up the system or would like an expert session, here are some useful resources.

 Zoho POS Jumpstart

Zoho POS Jumpstart

Jumpstart is a one-on-one onboarding program where a product expert helps you set up Zoho POS, shares best practices, and teaches useful tips and tricks for your business.

Register for Jumpstart
Weekly Webinars

Weekly Webinars

Sign up for our weekly webinar in the language of your choice and get an overview of Zoho POS and what it can do for your business.

Sign up now
Online training

Online training

There's also a four-hour online training program that administrators can utilize to learn more and understand how to use our POS solution to achieve the best results.

Sign up now

Customers love our support. Here are some testimonials that prove it.

Oct 7, 2024 23:17 VISHWAS DEPARTMENTAL STORE

Firstly, It Feels Good to be the First to Comment on Best POS Application. I am Thankful to whole ZOHO Team to introduce us this Software especially JISHNU MENON Sir for Assisting in every Query. I hope this would be World's No 1 POS Billing Software in Future and will help alot to Businesses to Grow rapidly. Thanks & Regards Satisfied User🙂

Oct 7, 2024 23:17 Ranjeet Naiknavare

Simple yet affordable POS system. The support is great and always ready to help approach. Ricky from the support team helped me onboarding. Kudos to you guys.

Oct 7, 2024 23:17 MRS Supermarket

I reached out to support for assistance with customizing a template for our POS application. Kiran promptly helped me via chat, and the changes were made within a couple of hours. I was informed of the updates via email. The support was excellent, and I am very grateful.

Oct 7, 2024 23:17 MyDesignation.com

Had a really appreciable support from Sunil. Every queries with no intensity differentiation is handled well and on time without any delays or reluctance. Seems very much happy in providing support to the clients. Way to go!