A route planner that helps you go the distance
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Record Credit Add-On
Frequently Asked Questions
Is RouteIQ included in Zoho One?
No, RouteIQ is not included in Zoho One.
Why RouteIQ isn't included in Zoho One?
To provide you with a premium mapping solution, we rely on a third-party map vendor, Google Maps. They charge for every map activity, like converting an address into GPS coordinates, map visualization, searches, and route planning. Due to the dependency on an external vendor, we have presented RouteIQ as a paid solution.
What is record credit?
Converting an address to GPS coordinate is called as record credit.
For example, if your CRM account has 1000 records (Leads-200, Contacts-200, Accounts-200, Deals -200 & Events -200) and you want to work all the 1000 records with RouteIQ, you have to purchase 1000 record credits.
Note: The converted GPS coordinates are valid only for 3 months. So the addresses should be converted again once every 3 months which will consume one record credit for each address conversion.
Why do record credits exist?
At RouteIQ, we rely on a third-party map vendor, Google Maps. There are costs involved with every map activity, like converting an address into GPS coordinates, map visualization, searches and route planning. Hence, we've introduced record credit add-ons to simplify these usages.
Do I get free record credits?
Yes. You will get 1,000 free record credits per user per month. If your billing is annual, you will get 12,000 free record credits upfront for that year.
Should I purchase the record credits every month?
No. It is purely based on the number of records in your CRM account. You can purchase the record credits anytime as and when you need it.
I have 20,000 records in CRM. Is it mandatory to purchase 20,000 record credits?
No. RouteIQ supports CRM module/view level configuration. So you can purchase only based on selective modules/views which you want to work with RouteIQ.
Is there an expiration date for unused record credits?
Yes. Any unused record credits will expire a year from the date that they were credited.
Can I get a demo of RouteIQ?
Yes, we would be happy to demonstrate RouteIQ through a web-conference at your convenience. To schedule your personal session, please contact sales@zohocorp.com.
How can I pay?
We accept payment via Visa, MasterCard, American Express, and PayPal. We also accept payment via bank transfer and check transfer for annual subscriptions. For more details, please contact sales@zohocorp.com.
Can I get my money back if I'm not satisfied?
If at any time you are not satisfied with our product or service, you can get a refund adjusted based on record credits used and our company refund policy.
Do I need to provide my credit card information to start a trial?
No, we do not ask for your credit card for the trial.
Have any more questions?
Please drop us an email at sales@routeiq.com with your questions, and we will be happy to assist you in whatever way we can.