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Get Chat Routing Rule Details

Description

You can use this API to get the details of a particular chat routing rule.

OAuth Scope:

SalesIQ.chatroutingrules.READ

URL:

Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screenname}/chatroutingrules/{id}

Example:

Copiedhttps://salesiq.zoho.com/api/v2/zylker/chatroutingrules/44000000014017

Sample Response:

Copied{
  "url": "/api/v2/zylker/chatroutingrules",
  "object": "chat_routing_rules",
  "data": {
    "modified_time": 1546845430168,
    "id": 44000000014017,   
     "app": {
            "name": "restapi",
            "id": "34139000000002043"
        },
     "stats": 
      {
    "missed_count": "4",
    "connected_count": "1",
    "last_routed_time": "1546846597340",
    "requested_count": "5",
    "transfered_count": "0"
     },
    "enabled": true,
    "position": 29,
    "creator": {
      "id": 44000000000005
    },
    "title": "zylker-campaigns",
    "created_time": 1546688046412,
    "and_criteria": [
      {
        "or_criteria": [
          {
            "field_name": "campaign_medium",
            "values": [
              "orset 1"
            ],
            "comparator": "contains"
          }
        ]
      }
    ],
    "routing_type": "route_to_selected_users",
    "userset": [
      {
        "operator_ids": [
          "44000000018001"
        ],
        "department_ids": [],
        "dynamic_users": []
      }
    ],
    "condition": "at_least_one_user_online"
  }
}