.addEventListener()

The Mobilisten React-Native SDK provides various events that developers can use to perform customized actions.

Supported events:

Event	Invoked when
EVENT.SUPPORT_OPENED	the user opens the SDK
EVENT.SUPPORT_CLOSED	the user closes the SDK
EVENT.CHATVIEW_OPENED	a chat window is opened
EVENT.CHATVIEW_CLOSED	a chat window is closed
EVENT.CHAT_OPENED	a chat is initiated
EVENT.CHAT_CLOSED	a chat is ended
EVENT.CHAT_MISSED	a chat is missed
EVENT.CHAT_ATTENDED	a chat is picked up
EVENT.CHAT_REOPENED	a chat is reopened
EVENT.CHAT_QUEUE_POSITION_CHANGED	the position in the queue of a queued chat changes
EVENT.ARTICLE_OPENED (Deprecated)	an article is opened
EVENT.ARTICLE_CLOSED (Deprecated)	an article is closed
EVENT.ARTICLE_LIKED (Deprecated)	an article is liked
EVENT.ARTICLE_DISLIKED (Deprecated)	an article is disliked
EVENT.RESOURCE_OPENED	a resource is opened
EVENT.RESOURCE_CLOSED	a resource is closed
EVENT.RESOURCE_LIKED	a resource is liked
EVENT.RESOURCE_DISLIKED	a resource is disliked
EVENT.OPERATORS_ONLINE	operators or bots are available
EVENT.OPERATORS_OFFLINE	all operators are offline
EVENT.VISITOR_IPBLOCKED	visitor is IP Blocked
EVENT.FEEDBACK_RECEIVED	visitor provides feedback for a chat
EVENT.RATING_RECEIVED	visitor rates a chat
EVENT.PERFORM_CHATACTION	a chat action is to be executed. Learn More
EVENT.CUSTOMTRIGGER	A custom trigger is to be executed. Learn More.
EVENT.HANDLE_URL	a URL in the chat is clicked
EVENT.HANDLE_CUSTOM_LAUNCHER_VISIBILITY	Show/hide your custom launcher with the triggered boolean value

Usage

CopiedZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.SUPPORT_OPENED, function(){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.SUPPORT_CLOSED, function(){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHATVIEW_OPENED, function(referenceID){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHATVIEW_CLOSED, function(referenceID){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHAT_OPENED, function(chat){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHAT_CLOSED, function(chat){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHAT_MISSED, function(chat){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHAT_ATTENDED, function(chat){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHAT_REOPENED, function(chat){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHAT_QUEUE_POSITION_CHANGED, function(chat){
	// your code goes here
});
// Deprecated, use EVENT.RESOURCE_OPENED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.ARTICLE_OPENED, function(articleID){
	// your code goes here
});
// Deprecated, use EVENT.RESOURCE_CLOSED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.ARTICLE_CLOSED, function(articleID){
	// your code goes here
});
// Deprecated, use EVENT.RESOURCE_LIKED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.ARTICLE_LIKED, function(articleID){
	// your code goes here
});
// Deprecated, use EVENT.RESOURCE_DISLIKED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.ARTICLE_DISLIKED, function(articleID){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.RESOURCE_OPENED, function(resource) {
      // your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.RESOURCE_CLOSED, function(resource) {
      // your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.RESOURCE_LIKED, function(resource) {
      // your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.RESOURCE_DISLIKED, function(resource) {
      // your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.OPERATORS_ONLINE, function(){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.OPERATORS_OFFLINE, function(){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.VISITOR_IPBLOCKED, function(){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.FEEDBACK_RECEIVED, function(chat){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.RATING_RECEIVED, function(chat){
	// your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CUSTOMTRIGGER, function(triggerInformation){
       // your code goes here
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.HANDLE_URL, function(chat) {
    // chat.url will get the clicked url 
    // chat object has the chat details Eg. chat.question
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_HANDLE_CUSTOM_LAUNCHER_VISIBILITY, (visible){
        //your code
});

.addEventListener()

Usage

Next steps