ZohoSalesIQ.Chat.startWithTrigger()
The ZohoSalesIQ.Chat.startWithTrigger() API allows initiating a chatbot-triggered chat or using the specified chat ID.
Note:
- This API is supported from version 8.1.0.
- For this API to work, the bot should be proactive/trigger (Settings > Zobot > Select the bot > Bot Configuration > When the bot should initiate the chat and enable When visitors click the chat widget).
Parameters
- customChatId (Optional) - Unique ID of the conversation to trigger a chat.
- departmentName (Optional) - Department to which the chat should be routed.
- callback (Optional) - The callback to get the result.
Example
CopiedZohoSalesIQ.Chat.startWithTrigger("custom_chat_id", "department_name", function (chat) {
}, function (error) {
});