- REST API Overview
- Prerequisite
- Operators
- Portals
- Departments
- Articles
- Articles Category
- Canned Response
- Canned Response Category
- Lead Scoring Rule
- postCreate Lead Scoring Rule
- putUpdate Lead Scoring Rule Details
- putEnable/Disable Lead Scoring Rule
- deleteDelete Lead Scoring Rule
- getList Lead Scoring Rules
- getDetails of Lead Scoring Rule
- getFrequency Details of Lead Scoring Rule
- PutUpdate Frequency Details of Lead Scoring Rule
- getLead Scoring Module Fields Criteria
- Visitor Routing
- postAdd Visitor Routing Rule
- getList Visitor Routing Rule
- getVisitor Routing Rule details
- putUpdate Visitor Routing Rule Details
- putEnable/Disable Visitor Routing Rule
- putUpdate Visitor Routing Rule Order
- deleteDelete Visitor Routing Rule
- getVisitor Routing Rule Configurations
- putUpdate Common Visitor Routing Rule
- getVisitor Routing Module Fields Criteria
- Chat Routing
- Blocked IPs
- Chat Monitor
- Zobot
- Apps
- Feedback
- Tracking Preset
- Visitor History View
- Intelligent Trigger Rule
- postCreate Intelligent Trigger Rule
- getList Intelligent Trigger Rules
- getIntelligent Trigger Rule Details
- putUpdate Intelligent Trigger Rule Details
- putEnable/Disable Intelligent Trigger
- putChange Intelligent Trigger Rule Order
- deleteDelete Intelligent Trigger Rule
- getIntelligent Trigger Module Fields Criteria
- Chat
- Calls
- Visitor
- Tags
- Webhooks
- getWebhooks List
- getWebhook Details
- postCreate Webhook
- putUpdate a Webhook
- deleteDelete a Webhook
- postGenerate Public Key
- deleteDelete a Public Key
- postAdd an Event
- deleteRemove Events
- postAdd Apps
- deleteRemove Apps
- getFailed Execution List
- postRetry Failed Execution
- deleteDelete the Failed Executions
- POSTExport Failed Executions
- getWebhook Summary
- getWebhook Execution Summary
- Callbacks
- Encryptions
Create a Canned Response
Description
You can use this API to create a canned response.
Requested Payload:
- department_id: To specify the department ID with which the canned response should be mapped. This field is mandatory, if the associate_with_all_departments is set to False.
- content: To specify the content for the canned response.
- associate_with_all_departments : To specify if the canned response is associated with all the available departments.
- public (true | false) : If the key is set to false, the canned response is private and only visible to the operator who created it. If the key is set to true, the canned response will be visible to all operators across all departments.
- category_ids : To specify the category IDs with which the category should be mapped. If the category_id is not given, the canned response will be created in the default general category.
OAuth Scope:
cannedresponses.CREATE
URL:
Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screenname}/cannedresponsesExample:
Copiedhttps://salesiq.zoho.com/api/v2/zylker-inc/cannedresponsesPayload:
Copied{
"content": "How to Apply Zylker Promo/Coupon code?",
"department_id": "19000000000017",
"associate_with_all_departments":"true",
"public":"true",
"category_ids":["18000000018001"]
}Success Response:
Copied{
"url": "api/v2/zylker-inc/cannedresponses",
"object": "cannedresponse",
"data": {
"modified_time": "1577979408284",
"id": "18000000096003",
"public": true,
"modifier": {
"name": "Tricia",
"id": "53400000000002073",
"type": "operator",
"image_url": "www.zylker.com/operatorimages/tricia"
},
"creator": {
"name": "Tricia",
"id": "53400000000002073",
"type": "operator",
"image_url": "www.zylker.com/operatorimages/tricia"
},
"categories": [
{
"name": "general",
"id": "18000000018001"
}
],
"usage_count": "0",
"enabled": true,
"content": "How to Apply Zylker Promo/Coupon code?",
"last_used_time": "",
"created_time": "1576574712749",
"associate_with_all_departments": true
}
}© 2025, Zoho Corporation Pvt. Ltd. All Rights Reserved.