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combineDepartments()

The ZohoSalesIQ.KnowledgeBase.combineDepartments API allows to manage the department's visibility while displaying the resources in the Mobilisten knowledge base section.

Parameter

  • type * - (Articles) The type of the resource.
  • merge * - (true/false)
    • true will hide the departments and merge resources from all the departments.
    • false will list the departments. When a department is selected, only the resources associated with the selected department will be listed.

Note: The API will work when the "Combine departments" is disabled under brand settings. To check, from your SalesIQ dashboard, navigate to Settings > Brands > Personalisation > Knowledge Base > Article/FAQ > Combine departments.

Syntax

CopiedZohoSalesIQ.knowledgeBase.combineDepartments(ResourceType type, bool merge);

Example

CopiedZohoSalesIQ.knowledgeBase.combineDepartments(ResourceType.articles, true);