- REST API Overview
- Prerequisite
- Operators
- Portals
- Departments
- Articles
- Articles Category
- Canned Response
- Canned Response Category
- Lead Scoring Rule
- postCreate Lead Scoring Rule
- putUpdate Lead Scoring Rule Details
- putEnable/Disable Lead Scoring Rule
- deleteDelete Lead Scoring Rule
- getList Lead Scoring Rules
- getDetails of Lead Scoring Rule
- getFrequency Details of Lead Scoring Rule
- PutUpdate Frequency Details of Lead Scoring Rule
- getLead Scoring Module Fields Criteria
- Visitor Routing
- postAdd Visitor Routing Rule
- getList Visitor Routing Rule
- getVisitor Routing Rule details
- putUpdate Visitor Routing Rule Details
- putEnable/Disable Visitor Routing Rule
- putUpdate Visitor Routing Rule Order
- deleteDelete Visitor Routing Rule
- getVisitor Routing Rule Configurations
- putUpdate Common Visitor Routing Rule
- getVisitor Routing Module Fields Criteria
- Chat Routing
- Blocked IPs
- Chat Monitor
- Zobot
- Apps
- Feedback
- Tracking Preset
- Visitor History View
- Intelligent Trigger Rule
- postCreate Intelligent Trigger Rule
- getList Intelligent Trigger Rules
- getIntelligent Trigger Rule Details
- putUpdate Intelligent Trigger Rule Details
- putEnable/Disable Intelligent Trigger
- putChange Intelligent Trigger Rule Order
- deleteDelete Intelligent Trigger Rule
- getIntelligent Trigger Module Fields Criteria
- Chat
- Calls
- Visitor
- Tags
- Webhooks
- getWebhooks List
- getWebhook Details
- postCreate Webhook
- putUpdate a Webhook
- deleteDelete a Webhook
- postGenerate Public Key
- deleteDelete a Public Key
- postAdd an Event
- deleteRemove Events
- postAdd Apps
- deleteRemove Apps
- getFailed Execution List
- postRetry Failed Execution
- deleteDelete the Failed Executions
- POSTExport Failed Executions
- getWebhook Summary
- getWebhook Execution Summary
- Callbacks
- Encryptions
Thread calls
Description:
This API retrieves details of calls from a thread on your SalesIQ portal/account.
Query Parameters:
- include_fields (String) – Fetches additional details by specifying any of the following values (comma-separated).
- department – Includes the department to which the thread belongs.
- brand – Includes brand-related details.
- conversation – Provides details of the conversation.
- attachments – Includes the attachments related to the call.
- limit – Specifies the number of calls to retrieve per request. The default and maximum value is 10.
- index - Starting index for paginated results.
OAuth Scope:
SalesIQ.media.READ
Method:
GET
URL
Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screen_name}/conversations/{conversation_id}/threads/{thread_number}/callsExample
Copiedhttps://salesiq.zoho.com/api/v2/zylker/conversations/30984343840944/threads/1/calls
Sample response
Copied{
"url": "api/v2/zylker/conversations/30984343840944/threads/1/calls",
"object": "calls",
"data": [
{
"brand": {
"name": "media",
"id": "359526000000002242"
},
"last_attender": {
"id": "359526000000024031"
},
"end_time": "1742552171662",
"id": "359526000000451169",
"status": "accepted",
"initiated_by": {
"type": "operator",
"id": "359526000000002024"
},
"pickup_time": "1742552131206",
"type": "audio",
"ended_by": {
"type": "operator",
"id": "359526000000002024"
},
"created_time": "1742552117647",
"connected_time": "1742552136865",
"voice_message_available": true,
"recording_available": true,
"transcript_available": true,
"summary_available": true,
"department": {
"name": "media",
"id": "359526000000002024"
},
"conversation": {
"status": "Attended Online",
"type": "call",
"in_time": "1742552113453",
"reference_id": "402",
"id": "359526000000451167",
"thread_number": 1
}
}
]
}
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