.openArticle()
Note: This API was deprecated in version 7.0.0. Use KnowledgeBase.open() instead.
This API can be used to open any article from your SalesIQ knowledge base. The Article ID is used to identify the article.
Parameters:
| Name | Description |
| articleID | Unique ID of the article that has to be opened |
Callbacks:
| Name | Description |
| error | Error is returned if an error occurs while using the API. The list of possible error codes returned by the API are listed below |
Error Codes:
| Code | Message |
| 605 | mobilisten disabled |
| 500 | mobilisten not initialized |
| 603 | no article found for the given id |
Syntax:
CopiedZohoSalesIQ.openArticle(articleID, (error) => {} );Example
CopiedZohoSalesIQ.openArticle("1001", (error) =>
{
//your code
});