conversation.rated
You can subscribe to this event if you wish to be notified when the visitor rate or provide feedback for the chat conversation they had with the operator.
Payload for rating: { "rating": 4, "feedback": "Good support", "owner": { "type": "bot|operator", "id": "30102333033335", "name": "Patricia", "email_id": "patricia@zylker.com" }, "visitor": { "email_id": "tricia@zylker.com", "phone": "9043273469", "name": "Tricia", "type": "contact", "id": "30000000090034" } } Payload for feedback: { "entity_type": "conversation", "org_id": "55778119", "event": "conversation.rated", "entity_id": "40526000001808033", "attempt": 1, "version": "1", "app_id": 40526000000002040, "entity": { "owner": { "type": "bot|operator", "name": "Patricia", "email_id": "patricia@zylker.com" "id": "40526000000002001" }, "feedback": "Awesome support from the reps!", "id": "40526000001808033", "status": "Ended", "visitor": { "email_id": "tricia@zylker.com", "phone": "9043273469", "name": "Tricia", "type": "contact", "id": "30000000090034" } }, "event_time": "1567065865617" }