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Zoho salesiq

User-based plans that scale with your team

15-day free trial. No credit card required.

USD
MonthlyYearly
FREEUS$0TRY FOR FREETRY NOW
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Plan specific features

3 operator licenses

Visitor insights (10K visitors/month)View a real-time list of all your website visitors categorized based on your chosen criteria like location, time spent, traffic source, and more. Once you've crossed your tracking limit, you can extend it at an additional charge.

100 chat sessions/monthHave up to 100 chat conversations each month.

1 brandBrands help you manage the different customer touchpoints (website, mobile app, and email signature live chat) of your business in a single place. You get one brand by default but can buy more as add-ons.

Available in all plans

  • Canned repliesQuickly launch pre-programmed responses to common questions in a click while responding to customers.
  • Basic visitor informationGet visitor details like country, device and browser details, website footprint, and the current page they're on.
  • Voice noteLet visitors ask complex questions and explain solutions to them through voice notes in the live chat window.
  • File sharingShare files with your visitors to quickly give them access to the solutions they need.
  • Mobile SDKYou can add live chat to as many mobile apps as you have brands.
  • Credit card maskingGive customers the ability to mask all but the last four digits of their credit card number when shared over your live chat.
  • Desktop appUse Zoho SalesIQ on Mac, Windows, or Ubuntu desktops for a browser-free experience.
  • Daily reports (scheduled)Get daily reports consisting of the number of visitors on the site, top pages and traffic sources, number of chats, and operator availability delivered right to your inbox.
BASICUS$7/operator/month billed annuallyTRY FOR FREETRY NOW
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Plan specific features

1 operator license

Visitor insights (50K visitors/month)View a real-time list of all your website visitors categorized based on your chosen criteria like location, time spent, traffic source, and more. Once you've crossed your tracking limit, you can extend it at an additional charge.

1000 chat sessions/monthHave upto 1000 chat conversations, including chatbot conversations each month.

1 chatbotSet up a custom chatbot using our codeless or programmable bot builder.

Everything in FREE plus

  • Advanced visitor informationGet drilled-down visitor location details like their state, city, and even latitude and longitude.
  • Email signature chatAdd a chat widget to your email signature so prospects can chat with you right from their inbox.
  • Messaging channelsIntegrate your business's social media accounts with SalesIQ and support customers on their favorite messaging channels.
    *Channels will be available based on the rules and regulations of your country.
  • Departments Group operators into departments based on business function, service location, or area of expertise to route incoming chats.
  • FAQsProvide responses to common questions that your Answer Bot and operators can use to directly answer visitor queries.
  • ArticlesCompose documents like product details and instructions that customers can view right from the chat window or the Answer Bot can share as responses to a query.
  • Chat routingSet up rules to route incoming chats to different operators or departments based on criteria you choose.
  • Chat transferTransfer chats to other operators when you encounter questions that are beyond your area of expertise or job role.
  • Group chatAdd another operator from your team to an ongoing live chat conversation.
  • Proactive chat triggersSet up rules to automate chat invites/messages to visitors or customers based on their demography, actions on the site, or purchase history.
  • Lead and company scoringAutomatically rank your B2C and B2B prospects' sales-readiness based on your own criteria like the number of visits, landing page URL, lead source, and more.
  • Business hoursConfigure the chat widget on each of your websites to go offline after specified hours. Customers can still leave an offline message that you can address later.
  • BrandingPersonalize your Zoho SalesIQ account by replacing the default logo and favicon with that of your company's.
  • Visitor-side chat historyGive customers access to past chats with your business as individual conversations right within the chat window.
  • Audio callMake and receive audio calls to and from your website visitors right from the chat window without installing additional software.
  • Screen sharingVisually aid customers by sharing your screen or ask them to share their screen to understand their issue better.
  • Integrations with Zoho and third-party appsIntegrate your SalesIQ account with third-party applications across CRM, ticketing, email marketing, analytics platforms, and more.
ENTERPRISEUS$20/operator/month billed annuallyTry for freeTRY NOW
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Plan specific features

1 operator license

Visitor insights (200K visitors/month)View a real-time list of all your website visitors categorized based on your chosen criteria like location, time spent, traffic source, and more. Once you've crossed your tracking limit, you can extend it at an additional charge.

Unlimited operator chat sessionsHave unlimited chat conversations each month.

10 chatbotsCreate up to 10 custom chatbots using our codeless or programmable bot builder.

100K chatbot conversationsYour chatbot can handle upto 100K chat conversations per month.

Everything in PROFESSIONAL plus

  • Chat translationAutomatically get chats translated into a language you're fluent in and get your responses translated into your customer's language with Zoho's built-in chat translation tool.
  • Answer Bot ZiaAccess an NLP-driven chatbot powered by our own AI technology, Zia, to understand common customer queries and answer them using your resource library.
  • Hybrid chatbotAdd Answer Bot capabilities (AI-based) to your codeless and programmable chatbots.
  • WebhooksSet up webhooks to receive updates about organization structure modifications like changes in operators, departments, or customer data modifications like changes in initiated chats, customer details, etc.
  • TagsLabel your chats, contacts, and companies that have contacted you to categorize all your customer communication so you can find them easily at a later point.
  • Smart suggestions ZiaGet appropriate auto-generated reply recommendations from your resources to respond to customers.
  • Company profile enrichment ZiaGet more information about your visitor's organization like company name, size, location, industry, social media profiles, and the technology the company already uses without any third-party integrations.
  • Profanity managementGive your team a professional workplace by creating a list of terms you deem abusive and configuring chat closure or blocking their IP when they come up in a chat.
  • Integrations with Cloud Telephony and PBX systemsStart outbound calls directly to your prospects’ and customers’ phone numbers right from SalesIQ. We support integrations with 106 major cloud telephony providers including RingCentral, Jive, and Amazon Connect.

Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.

Customize your plan with optional add-ons

Add-ons
Proactive chat trigger rules
Price/month billed annually
Brand-US$16
Chatbot-US$8
Visitor tracking (Visitors/month)
100K
200K
500K
1M
2M
5M
5
10
10
25
25
50
US$90
US$180
US$315
US$450
US$630
US$900

Having trouble figuring out a plan that fits your requirements?

See our complete feature comparison

Why industry leaders choose Zoho SalesIQ

12% Support cost savings Automation Anywhere
40%↑ Process optimization Lamdatest
500x Engagement growth Taxaj
30% Deflection rate Fundsindia
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FAQs

  • Can I get a demo of Zoho SalesIQ?

    Yes, we'd be happy to show you how you can make the best use of Zoho SalesIQ. You can schedule a personalized one-on-one demo at your convenience.

     
     

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