| | FREESIGNUP NOWGET STARTED | BASICSIGNUP NOWGET STARTED | PLUSTRY NOWTRY NOW | PROTRY NOWTRY NOW | ENTERPRISETRY NOWTRY NOW |
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| PRICING |
| Monthly Pricing (billed annually)Pay for Zoho Survey on a monthly basis, but billed annually, offering cost savings and consistent access throughout the year. | Free | | | | |
| Monthly Pricing (billed monthly)Opt for monthly billing cycles for Zoho Survey, providing flexibility and convenience in payment terms. | Free | | | | |
| EXCLUSIVE ENTERPRISE FEATURES |
| UsersRefers to the number of individuals who can access and use the Zoho Survey platform within an account. | 1 user | 1 user | 1 user | 1 user | 3 users |
| Department CreationOrganize surveys by creating separate departments for distinct teams or projects, streamlining data management and access.Learn more | - | - | - | - | Yes |
| User ManagementAdministrators can control user access levels, permissions, and roles for efficient collaboration and data security.Learn more | - | - | - | - | Yes |
| Audit logsMonitor and track user activities, changes, and interactions within the survey platform from the portal level for security and accountability.Learn more | - | - | - | - | Yes |
| Single sign-on (SSO)Enhance user convenience and security by enabling access to Zoho Survey through existing SSO credentials. | - | - | - | - | Yes |
| User Add-on (billed annually)An additional user can be added to the account with an annual billing cycle. | - | - | - | - | per month |
| User Add-on (billed monthly)An additional user can be added to the account with a monthly billing cycle. | - | - | - | - | per month |
| SURVEY CREATION |
| Number of SurveysEmpower your insights! Generate an unlimited quantity of online surveys, questionnaires, polls, or forms effortlessly.Learn more | 3 | 3 | Unlimited | Unlimited | Unlimited |
| Number of QuestionsUnleash your creativity with our diverse range of question types and survey fields. Depending on your chosen plan, craft engaging online surveys, questionnaires, polls, forms, quizzes, and exams, effortlessly!Learn more | 10 questions/survey | Unlimited | Unlimited | Unlimited | Unlimited |
| Number of Responses (billed annually)Every participation, regardless of completion status, counts as a response. Our secure system collects and stores these valuable insights for future analysis. | 100 responses/survey | 12000 responses/year | Unlimited | Unlimited | Unlimited |
| Number of Responses (billed monthly)Every participation, regardless of completion status, counts as a response. Our secure system collects and stores these valuable insights for future analysis. | 100 responses/survey | 1000 responses/month | 3000 responses/month | 5000 responses/month | 7000 responses/month |
| Responses add-on (billed monthly) | - | - | Yes | Yes | Yes |
| LabelCategorize responses for easy analysis, enabling swift identification and organisation of data patterns in surveys or questionnaires. | Yes | yes | Yes | Yes | Yes |
| TitleProvide concise representation, encapsulating survey purpose, aiding participant engagement, and conveying the focal theme succinctly within surveys. | Yes | yes | Yes | Yes | Yes |
| NumberNumber your survey elements ensuring clarity and easy navigation for respondents. | Yes | yes | Yes | Yes | Yes |
| In-mail SurveysOur innovative In-email surveys are seamlessly embedded to boost response rates. Gather feedback effortlessly and unlock invaluable insights.Learn more | Yes | yes | Yes | Yes | Yes |
| Create surveys on computersDesign surveys effortlessly on your computer with our user-friendly platform. Customize questions, themes, and formats to gather valuable feedback and make data-driven decisions.Learn more | Yes | yes | Yes | Yes | Yes |
| Create surveys on tabletsEffortlessly design captivating surveys on tablets, enabling seamless data collection on-the-go. Unleash the power of mobile surveys for real-time insights and enhanced user experiences.Learn more | Yes | yes | Yes | Yes | Yes |
| iOSMake and take surveys on the go! Access our user-friendly iOS app to create surveys and gather responses seamlessly. Share your opinions anytime, anywhere, and shape the future with ease.Learn more | Yes | yes | Yes | Yes | Yes |
| AndroidComplete surveys on the fly! Use our intuitive Android app to design surveys and effortlessly collect responses. Express your thoughts at any moment and from any location, making it simple to influence the future.Learn more | Yes | yes | Yes | Yes | Yes |
| Easy Drag & Drop creationCreate surveys easily with intuitive Drag & Drop features. Zoho Survey simplifies the process, ensuring a seamless and efficient survey creation experience.Learn more | Yes (with an easy to use touch interface as well) | Yes (with an easy to use touch interface as well) | Yes (with an easy to use touch interface as well) | Yes (with an easy to use touch interface as well) | Yes (with an easy to use touch interface as well) |
| PaginationZoho Survey offers convenient pagination, ensuring seamless navigation and improved user experience during surveys.Learn more | Yes | yes | Yes | Yes | Yes |
| Redirect to a new page on submitExperience the power of instant redirect on submit! After participants click the submit button, seize the opportunity to market a new product or offer special discounts, maximizing engagement and conversions.Learn more | - | yes | Yes | Yes | Yes |
| Right to left language supportCreate surveys, forms, or polls effortlessly in RTL languages like Hebrew, Arabic, Persian, Dari, Pashto, Urdu, and more. We've got you covered! | Yes | yes | Yes | Yes | Yes |
| Trash & restore surveysWhen surveys are trashed, they reside in the trash can. Respondents lose access, but data is preserved. Restore them anytime as needed.Learn more | Yes | yes | Yes | Yes | Yes |
| Delete surveysOnce a survey is deleted, all collected data and statistics are irreversibly removed. Even we cannot restore them. Your data's privacy and security are paramount.Learn more | Yes | yes | Yes | Yes | Yes |
| Duplicate surveysEffortlessly reuse surveys by creating a fresh, identical copy without any data. Duplicating surveys is now just one click away! Simplify your survey process today.Learn more | Yes | yes | Yes | Yes | Yes |
| Close or Deactivate surveyDeactivate your active questionnaires by unpublishing them. Even if recipients access the survey link, they won't view or participate in the survey.Learn more | Yes | yes | Yes | Yes | Yes |
| 250+ TemplatesAccess 250 ready-to-use survey templates designed for various industries and purposes. Effortlessly create surveys tailored to your needs and gather insightful data instantly.Learn more | Yes | yes | Yes | Yes | Yes |
| Bulk question builderUsers on the free plan can copy and paste a maximum of 10 questions, while users on other paid plans can paste up to 50 questions of their choice. | Yes | yes | Yes | Yes | Yes |
| Import featureUsers on the free plan can upload maximum of 10 questions, while users on other paid plans can upload up to 50 questions of their choice. | Yes | yes | Yes | Yes | Yes |
| DIFFERENT QUESTION TYPES & FIELDS |
| Question TypesWe offer an impressive range of 30 question types to suit your unique needs. From multiple-choice and rating scales to matrix questions and more, gather precise insights effortlessly!Learn more | Limited | Limited | All | All | All |
| TEXT BASED QUESTION TYPES |
| NumberThe Number question type allows respondents to input numerical data, making data collection more precise and efficient.Learn more | Yes | yes | Yes | Yes | Yes |
| EmailThe Email question type allows respondents to provide their email addresses, facilitating seamless communication and follow-ups.Learn more | Yes | yes | Yes | Yes | Yes |
| Short AnswerEngage respondents with the "Short Answer" question type, enabling concise and open-ended feedback for deeper insights.Learn more | Yes | yes | Yes | Yes | Yes |
| Long AnswerThe Long Answer question type allows respondents to provide detailed and comprehensive responses to open-ended questions.Learn more | Yes | yes | Yes | Yes | Yes |
| Multiple TextboxesStreamline responses with the Multiple Text Box field—combining labeled text boxes for distinct inputs. A convenient alternative to multiple sub-questions.Learn more | Yes | yes | Yes | Yes | Yes |
| Full NameCollect complete names effortlessly with the "Full Name" question type. Ensure accurate data and personalized interactions.Learn more | Yes | yes | Yes | Yes | Yes |
| Contact InformationCollect participants' contact details effortlessly with the "Contact Information" question type. Simplify data gathering by combining multiple contact parameters under one roof.Learn more | Yes | yes | Yes | Yes | Yes |
| Heading/DescriptionUse the "Heading/Description" question type for clear instructions or section headings to structure your surveys effectively.Learn more | Yes | yes | Yes | Yes | Yes |
| CHOICE BASED QUESTION TYPES |
| Multiple choice (One answer)Present single-choice options to respondents, enabling them to select the most suitable answer from a list.Learn more | Yes | yes | Yes | Yes | Yes |
| Multiple choice (Many answers)Allow respondents to select multiple choices from a list of options, facilitating comprehensive feedback.Learn more | Yes | yes | Yes | Yes | Yes |
| Dropdown (One answer)Offer a dropdown menu for respondents to choose one option from a list of selections.Learn more | Yes | yes | Yes | Yes | Yes |
| Dropdown (Many answers)Enable respondents to select multiple options from a dropdown menu, accommodating varied preferences.Learn more | Yes | yes | Yes | Yes | Yes |
| Rating ScaleGauge opinions on a scale, capturing the intensity of respondents' feelings towards a particular item or statement.Learn more | Yes | yes | Yes | Yes | Yes |
| Star RatingGather feedback using a visually appealing star-based rating system, allowing users to rate items on a scale.Learn more | Yes | yes | Yes | Yes | Yes |
| NPS (Net Promoter Score)Evaluate customer loyalty with this industry-standard metric, indicating how likely customers are to recommend your brand.Learn more | Yes | yes | Yes | Yes | Yes |
| Slider ScaleEngage respondents with a dynamic slider to express opinions, allowing them to slide and select a value on a continuous scale.Learn more | Yes | yes | Yes | Yes | Yes |
| RankingPrioritize items or choices by enabling respondents to rank them in order of preference or importance.Learn more | Yes | yes | Yes | Yes | Yes |
| BooleanCollect straightforward yes or no responses, simplifying data collection with binary choices.Learn more | Yes | yes | Yes | Yes | Yes |
| Matrix Choice (One answer)Organize related questions in rows and columns, permitting respondents to select one answer per row.Learn more | Yes | yes | Yes | Yes | Yes |
| Matrix Choice (Many answer)Gather multiple responses per row in a matrix format, accommodating detailed feedback within related questions.Learn more | Yes | yes | Yes | Yes | Yes |
| Matrix Rating ScaleEvaluate multiple items using a rating scale within a matrix layout, facilitating in-depth comparison and analysis.Learn more | Yes | yes | Yes | Yes | Yes |
| Matrix Star RatingImplement a matrix-based star rating system for gathering nuanced feedback across various items.Learn more | Yes | yes | Yes | Yes | Yes |
| Matrix DropdownOffer a matrix-style dropdown menu for respondents to choose answers for each row and column.Learn more | - | - | Yes | Yes | Yes |
| Matrix GridPresent an extensive grid format for respondents to provide multiple responses within an organized layout.Learn more | - | - | Yes | Yes | Yes |
| Matrix TextboxOffer a matrix based TextBox for respondents to provide responses based on rows and columns for deeper insightsLearn more | - | - | yes | yes | yes |
| Image SelectionEngage respondents visually with the "Image Selection" question type, allowing them to choose from images for a dynamic and interactive survey experience.Learn more | Yes | yes | Yes | Yes | Yes |
| MEDIA BASED QUESTION TYPES |
| File UploadAllow participants to upload files, enabling them to share documents, images, or other data as part of their responses.Learn more | - | - | Yes | Yes | Yes |
| SignatureGather authentic respondent signatures digitally with the dedicated "Signature" question type, enabling respondents to sign forms and agreements hassle-free.Learn more | - | - | Yes | Yes | Yes |
| QUESTION CUSTOMISATION |
| Duplicate Survey QuestionsSave time by copying and reusing questions within Zoho Survey for consistent and efficient survey creation.Learn more | Yes | yes | Yes | Yes | Yes |
| Mandatory QuestionsObtain essential information by making questions mandatory in your surveys, ensuring all respondents answer critical queries.Learn more | Yes | yes | Yes | Yes | Yes |
| Answer ValidationEnsure accurate data with the "Answer Validation" feature, validating responses based on specified criteria.Learn more | Yes | yes | Yes | Yes | Yes |
| Set Acceptable Input FormatsCustomize input formats in your surveys to match the desired response type, such as email, numbers, or dates. | Yes | yes | Yes | Yes | Yes |
| Set Maximum and Minimum Input ValuesDefine response boundaries with your surveys, setting the maximum and minimum values for numerical inputs.Learn more | Yes | yes | Yes | Yes | Yes |
| Scale Rating RangesGather precise feedback using the "Scale Rating Ranges," allowing respondents to rate on a defined scale.Learn more | Yes | yes | Yes | Yes | Yes |
| Other ChoiceFacilitate comprehensive feedback with the "Other" choice option, letting respondents provide additional responses beyond preset choices.Learn more | Yes | yes | Yes | Yes | Yes |
| Comments FieldThe comments field allows respondents to provide open-ended feedback, fostering valuable insights.Learn more | Yes | yes | Yes | Yes | Yes |
| Question HintOffer helpful cues to respondents with Zoho Survey's "Question Hint," guiding them towards relevant answers and improving survey understanding.Learn more | Yes | yes | Yes | Yes | Yes |
| Ask for the Respondent's NameThe 'ask for respondent's name' option in the Signature question type allows you to record responses with participant names.Learn more | Yes | yes | Yes | Yes | Yes |
| Add PicturesEnhance survey visual appeal by adding images to your surveys, fostering better respondent engagement.Learn more | - | yes | Yes | Yes | Yes |
| Embed Call LinkEmpower direct communication with the "Embed Call Link" feature, seamlessly integrating call-to-action links within surveys for immediate interaction with respondents.Learn more | Yes | yes | Yes | Yes | Yes |
| Embed VideosMake surveys more dynamic with the "Embed Videos" feature, incorporating videos to provide context or information.Learn more | Yes | yes | Yes | Yes | Yes |
| Insert LinksEnhance survey content with the "Insert Link" feature, allowing you to include clickable hyperlinks for additional information or external resources.Learn more | Yes | yes | Yes | Yes | Yes |
| Mark Exclusive Answer ChoicesAvoid ambiguous responses by enabling Zoho Survey's "Mark Exclusive Answer Choices," allowing only one option to be selected.Learn more | Yes | yes | Yes | Yes | Yes |
| Question RandomizationEliminate bias and improve data integrity with "Question Randomization," presenting questions in random order.Learn more | - | yes | Yes | Yes | Yes |
| Answer RandomizationPrevent response bias using the "Randomize Answer Choices" feature, presenting answer options in a random sequence.Learn more | Yes | yes | Yes | Yes | Yes |
| Redirect Links for PicturesCreate interactive surveys using "Redirect Links for Pictures" to link images to external content.Learn more | Yes | yes | Yes | Yes | Yes |
| Upload GIFsEnhance survey interactivity by adding GIFs with Zoho Survey, captivating respondents and elevating the survey experience.Learn more | Yes | yes | Yes | Yes | Yes |
| DIVERSE SURVEY LOGIC |
| Question Display LogicCustomize survey flow with the "Question Display Logic," showing or hiding questions based on previous responses.Learn more | - | yes | Yes | Yes | Yes |
| Page LogicControl survey progression with the "Page Logic," directing respondents to specific pages based on their input.Learn more | - | yes | Yes | Yes | Yes |
| Disqualify RespondentsExclude participants from surveys based on specific criteria, streamlining data collection and analysis.Learn more | - | yes | Yes | Yes | Yes |
| Prepopulation/Auto FillSimplify respondent experience with the "Auto Fill" feature, pre-populating known information and streamlining survey completion.Learn more | - | yes | Yes | Yes | Yes |
| Piping LogicPersonalize surveys using the "Piping Logic," dynamically inserting respondent answers into subsequent questions or descriptions.Learn more | - | yes | Yes | Yes | Yes |
| Answer Display LogicOptimize survey clarity with the "Answer Display Logic," showing only relevant answer choices based on previous responses.Learn more | - | - | Yes | Yes | Yes |
| Custom Script ConditionHarness advanced customization with the "Custom Script Condition," implementing custom JavaScript and Deluge code snippets to trigger specific actions or conditions.Learn more | - | - | - | Yes | Yes |
| DIFFERENT SURVEY PAGES |
| Introduction PageSet the stage for your survey with the Introduction Page that welcomes respondents by explaining the survey's purpose.Learn more | Yes | yes | Yes | Yes | Yes |
| Terms and ConditionsEnsure compliance and gather consent with Zoho Survey's "Terms and Conditions" feature, presenting participants with necessary legal information.Learn more | Yes | yes | Yes | Yes | Yes |
| Save and Continue LaterEnhance respondent convenience with the Save and Continue Later page that allows users to complete surveys at their own pace.Learn more | Yes | yes | Yes | Yes | Yes |
| Survey End PageCreate a polished finish for your survey the Survey End Page that displays a customized thank-you message or various other call-to-actions.Learn more | - | yes | Yes | Yes | Yes |
| Survey Over Quota PageCommunicate survey capacity limits professionally using the Survey Over Quota Page that encourages respondents to try again later.Learn more | - | yes | Yes | Yes | Yes |
| Survey Disqualification PageProvide a graceful exit for ineligible respondents using the Survey Disqualification Page that explains the reasons for disqualification.Learn more | - | yes | Yes | Yes | Yes |
| Response Editing Restriction PageManage survey integrity with the Response Editing Restriction Page that limits participants from modifying completed responses.Learn more | - | yes | Yes | Yes | Yes |
| IP Address Restriction PageSafeguard survey validity through the IP Address Restriction Page that controls access to the survey based on IP addresses.Learn more | - | yes | Yes | Yes | Yes |
| Closed Survey PageClearly indicate survey closure with the Closed Survey Page that redirects respondents to other relevant content or information.Learn more | Yes | yes | Yes | Yes | Yes |
| SURVEY SETTINGS |
| Carry Forward ChoicesUsing a user's previous choices in subsequent questions enhances survey appeal, providing their selected answers as options in subsequent queries.Learn more | - | - | - | Yes | Yes |
| ScoringAssign points to survey responses to evaluate and rank participant performance or measure satisfaction levels.Learn more | - | - | Yes | Yes | Yes |
| Custom VariableInclude information about a respondent in the survey without making the respondent answer those questionsLearn more | - | - | - | Yes | Yes |
| Respondent VariableCapture and use respondent-specific data during the survey, customizing questions based on previous answers. | - | yes | Yes | Yes | Yes |
| TimerImplement time limits for survey completion to encourage prompt responses and enhance data accuracy.Learn more | - | - | - | Yes | Yes |
| Document MergeCreate and customize formatted documents like letters, notifications and certificates based on survey responses.Learn more | - | - | - | Yes | Yes |
| Survey End Page LogicTailor survey conclusions with the "End Page Logic," displaying customized messages or actions based on survey responses.Learn more | - | yes | Yes | Yes | Yes |
| SURVEY DESIGN |
| Predesigned ThemesSimplify survey creation with Predesigned Themes, offering ready-to-use themes for a polished survey appearance.Learn more | Yes | yes | Yes | Yes | Yes |
| Personalized ThemesElevate branding with Personalized Themes, customizing colors, logos, and styles to align with your brand identity.Learn more | Yes | yes | Yes | Yes | Yes |
| Mobile-Friendly ThemesEnsure a seamless survey experience on mobile devices with Mobile-Friendly Themes, optimizing layouts for smaller screens. | Yes | yes | Yes | Yes | Yes |
| Tablet-Friendly ThemesEnhance survey readability on tablets using Tablet-Friendly Themes, delivering an optimal survey experience on larger screens. | Yes | yes | Yes | Yes | Yes |
| Survey FontCustomize text appearance by selecting font types, sizes, and styles like Bold, Italic, Underline and Font colour to match your survey's tone.Learn more | Yes | yes | Yes | Yes | Yes |
| Custom BackgroundsPersonalize survey ambience with the "Custom Backgrounds," adding branded images or designs to enhance the survey experience.Learn more | Yes | yes | Yes | Yes | Yes |
| Colour SchemesHarmonize survey visuals with our "Colour Schemes," selecting color palettes that align with your brand or design preferences.Learn more | Yes | yes | Yes | Yes | Yes |
| Header PersonalizationPersonalise the header section with logos, colours, fonts, dividers, etc and make them engaging.Learn more | Yes | yes | Yes | Yes | Yes |
| Body PersonalizationPersonalise the body section with logos, colours, fonts, buttons, etc and make them engaging.Learn more | Yes (Limited) | yes | Yes | Yes | Yes |
| Footer PersonalizationPersonalise the footer section with logos, colours, fonts, dividers, etc and make them engaging.Learn more | Yes (Limited) | Yes (Limited) | Yes | Yes | Yes |
| Social media PreviewCustomise the contents of your survey's social media preview which includes the title, image and description for better engagement.Learn more | - | yes | Yes | Yes | Yes |
| SURVEY BRANDING |
| Survey Design Customization & White LabellingPersonalize the entire survey's appearance, layout, and theme to align with your brand identity and style. Upload your logo, customize backgrounds, and skip standard watermarks. Survey participants and visitors see only your brand on Public and Private Results Pages.Learn more | - | - | - | Yes | Yes |
| Custom End PageTailor the closing message or content displayed to participants, adding brand-specific elements for a cohesive experience. Learn more | - | Yes | Yes | Yes | Yes |
| Custom FaviconYou can add custom favicons in your surveys to add a personalized touch. Learn more | - | - | - | Yes | Yes |
| SURVEY DISTRIBUTION |
| Offline Surveys + Kiosk modeZoho Survey's Kiosk Mode enables offline surveys on computers, guaranteeing uninterrupted data collection in any location, enhancing efficiency and reliability.Learn more | - | yes | Yes | Yes | Yes |
| QR Code for SurveysCreate scannable QR codes for easy access to surveys, increasing response rates.Learn more | Yes | yes | Yes | Yes | Yes |
| Pop-up surveys in WebsiteDisplay surveys as pop-up windows on websites or web applications to gather user feedback instantly.Learn more | Yes | yes | Yes | Yes | Yes |
| Embed Survey in WebsiteIntegrate surveys directly into webpages to collect responses seamlessly within the website's environment.Learn more | Yes | yes | Yes | Yes | Yes |
| Anonymous ResponsesAllow participants to answer surveys without revealing their identities, encouraging candid feedback.Learn more | Yes | yes | Yes | Yes | Yes |
| Email distribution + Trigger Email InvitationSend survey invitations and links via email to targeted recipients for their participation. Use our built-in email distribution tool or other third-party tools like Zendesk, Eventbrite and ShopifyLearn more | Up to 10 /survey | Up to 2000 /day | Up to 10000 /day | Up to 15000 /day | Up to 30000 /day |
| SMS DistributionDistribute survey links through text messages, reaching respondents on their mobile devices.Learn more | - | - | Yes | Yes | Yes |
| Share on Social mediaPromote surveys on social media platforms to expand the respondent pool and gain diverse insights. | Yes | yes | Yes | Yes | Yes |
| OFFLINE SURVEY APP |
| Offline Survey on iOS and AndroidZoho Survey's Offline survey application empowers you to collect data without an internet connection through iOS and Android devices, providing versatility and reliability for your research needs.Learn more | - | yes | Yes | Yes | Yes |
| Kiosk modeUse any portable device as a survey kiosk |
| Print SurveyCreate hard copies of surveys for offline distribution, enabling data collection in scenarios where online access may be limited.Learn more | - | yes | Yes | Yes | Yes |
| AUDIENCE PANEL |
| Purchase ResponsesBuy additional survey responses to reach a larger audience or gather more data from preferred demographics.Learn more | - | - | Yes | Yes | Yes |
| RESPONSE COLLECTION & MANAGEMENT |
| IP Address RestrictionControl survey access by restricting participation to specific IP addresses or ranges.Learn more | Yes | yes | Yes | Yes | Yes |
| Password protectionSafeguard survey access with passwords, granting entry only to authorized participants or administrators.Learn more | Yes | yes | Yes | Yes | Yes |
| Enable CaptchaEnsure data security with 'Enable Captcha,' safeguarding responses from automated bots and ensuring authentic participant inputLearn more | - | yes | Yes | Yes | Yes |
| Remove IP addressMaintain respondent anonymity by excluding IP addresses from survey data.Learn more | - | yes | Yes | Yes | Yes |
| Set Survey End DateSchedule surveys to automatically close after a specified date, controlling the response collection period.Learn more | Yes | yes | Yes | Yes | Yes |
| Limit the Number of ResponsesRestrict the total number of responses received to manage survey capacity.Learn more | Yes | yes | Yes | Yes | Yes |
| CollectorsUse collectors to distribute and collect responses for your survey.Learn more | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Survey QuotaSet quotas for the number of responses or participants at the survey level.Learn more | - | yes | Yes | Yes | Yes |
| Collector QuotaSet quotas for the number of responses or participants at the collector level.Learn more | - | yes | Yes | Yes | Yes |
| Conditional QuotaSet specific conditions for quota fulfilment based on certain respondent characteristics or survey responses.Learn more | - | - | - | Yes | Yes |
| Generate Unique URLsCreate a unique encrypted survey URL for each respondent and use them to distribute the survey through any toolLearn more | - | yes | Yes | Yes | Yes |
| Data Collection On ComputersGather feedback seamlessly via Zoho Survey's computer-based surveys, providing a user-friendly experience for desktop users. | Yes | yes | Yes | Yes | Yes |
| Data Collection On TabletsFacilitate survey completion on tablets with Zoho Survey, optimizing layouts for touch interactions and responsive displays. | Yes | yes | Yes | Yes | Yes |
| Data Collection On Mobile PhonesAccess Zoho Survey's mobile-responsive surveys on phones, enabling easy participation and data collection on handheld devices | Yes | yes | Yes | Yes | Yes |
| Response preference | Yes | yes | Yes | Yes | Yes |
| GeoLocationEnable or disable to collect respondents' geolocation. Learn more | - | - | - | Yes | Yes |
| REPORTS & ANALYTICS |
| Basic |
| Survey Completion TimeIndicates the duration for which the survey remains active or open for respondent participation.Learn more | Yes | Yes | Yes | Yes | Yes |
| Collector NameIdentifies and labels the source or method through which the survey is distributed or shared with respondents.Learn more | Yes | Yes | Yes | Yes | Yes |
| Real-time ResponsesReal-time data insights that provide immediate feedback on survey responses as they come in. | Yes | Yes | Yes | Yes | Yes |
| Time Spent by the RespondentMeasures the duration taken by the respondent to complete the survey.Learn more | Yes | Yes | Yes | Yes | Yes |
| View IP AddressesAnalyze survey data by comparing different variables simultaneously, revealing correlations and relationships.Learn more | Yes | Yes | Yes | Yes | Yes |
| Delete ResponsesOption to remove unwanted or irrelevant survey responses from the dataset.Learn more | Yes | Yes | Yes | Yes | Yes |
| Reporting |
| Default ReportThe default report feature offers quick insights with easy-to-read charts and graphs, simplifying data analysis for informed decision-making. | Yes | yes | Yes | Yes | Yes |
| Custom ReportTailor survey data presentation with personalized layouts and visualizations to focus on specific insights and key metrics.Learn more | - | yes | Yes | Yes | Yes |
| Trend ReportObserve patterns and changes over time in survey responses, identifying evolving trends and preferences.Learn more | - | - | Yes | Yes | Yes |
| Cross-tab ReportsAnalyze survey data by comparing different variables simultaneously, revealing correlations and relationships.Learn more | - | - | Yes | Yes | Yes |
| Summary of ResponsesSummary of responses provides a concise overview of survey data for quick insights and analysis.Learn more | Yes | yes | Yes | Yes | Yes |
| Individual ResponsesIndividual survey responses provide an in-depth examination of participant feedback and preferences.Learn more | Yes | yes | Yes | Yes | Yes |
| FiltersRefine survey data analysis by applying filters based on different response attributes or criteria.Learn more | - | yes | Yes | Yes | Yes |
| Turf AnalysisAssess trade-offs between survey options and features to make informed decisions and optimize offerings.Learn more | - | yes | Yes | Yes | Yes |
| Download ChartsSave individual survey charts as downloadable image files for use in presentations and reports.Learn more | - | yes | Yes | Yes | Yes |
| Response NotesAdd annotations and comments to survey responses, aiding in collaboration through better data interpretation and context.Learn more | - | yes | Yes | Yes | Yes |
| Response TimelineTrack the changes and updates made to survey response data over time, ensuring data integrity and auditability.Learn more | - | - | - | Yes | Yes |
| Word CloudA visual representation of the most frequently used words in responses, with larger words indicating higher frequency.Learn more | - | yes | Yes | Yes | Yes |
| Sentiment AnalysisEvaluates respondents' feelings or opinions expressed in the survey responses ranging from Anger to Extremely Happy.Learn more | - | yes | Yes | Yes | Yes |
| Schedule ReportsSchedule and export reports based on your availability for planned data retrieval.Learn more | - | - | Yes | Yes | Yes |
| Metrics |
| NPSEvaluate customer loyalty with this industry-standard metric, indicating how likely customers are to recommend your brand.Learn more | - | - | Yes | Yes | Yes |
| CSATMeasure your customer satisfaction effectively using this metric and gauge the overall satisfaction of your customers.Learn more | - | - | Yes | Yes | Yes |
| CESCustomers' ease of use of your product or service can be measured with CES. | - | - | Yes | Yes | Yes |
| Visualization |
| Meter gaugeVisualizes data within a range, resembling a speedometer, offering a quick overview of performance or levels.Learn more | Yes | Yes | Yes | Yes | Yes |
| NPS ChartsNet Promoter Score charts to measure customer loyalty and satisfaction.Learn more | Yes | Yes | Yes | Yes | Yes |
| Pie chartGraphical representation of data in circular form, showing the proportion of each category in a survey.Learn more | Yes | Yes | Yes | Yes | Yes |
| Horizontal barVisual representation of survey data using horizontal bars to compare different response categories.Learn more | Yes | Yes | Yes | Yes | Yes |
| Vertical barVisual representation of survey data using vertical bars to compare different response categories.Learn more | Yes | Yes | Yes | Yes | Yes |
| Line chartGraphical representation of data points connected by lines, illustrating trends or changes over time in survey responses.Learn more | Yes | Yes | Yes | Yes | Yes |
| Arc chartPresents data in a circular arc, aiding in proportional comparison and highlighting individual segments.Learn more | Yes | Yes | Yes | Yes | Yes |
| Donut chartSimilar to pie charts, but with a hole in the centre, allowing for additional data or information.Learn more | Yes | Yes | Yes | Yes | Yes |
| Spider webDisplays multivariate data points on axes originating from a central point, showcasing relationships across various parameters.Learn more | Yes | Yes | Yes | Yes | Yes |
| Area chartDepicts data trends over time or categories with filled-in areas, facilitating easy comparison of multiple datasets.Learn more | Yes | Yes | Yes | Yes | Yes |
| Stacked horizontal barIllustrates cumulative data categories horizontally, aiding in comparison of total values and individual segments.Learn more | Yes | Yes | Yes | Yes | Yes |
| Stacked vertical barRepresents cumulative data categories vertically, allowing easy comparison of total values and individual segments.Learn more | Yes | Yes | Yes | Yes | Yes |
| Grouped horizontal barVisual representation of survey data using a group of horizontal bars to compare different response categories.Learn more | Yes | Yes | Yes | Yes | Yes |
| Grouped vertical barVisual representation of survey data using a group of vertical bars to compare different response categories.Learn more | Yes | Yes | Yes | Yes | Yes |
| Longitudinal lineShows data trends over time using lines, enabling clear visualization of changes and patterns.Learn more | Yes | Yes | Yes | Yes | Yes |
| Longitudinal areaDisplays data trends over time with filled-in areas, emphasizing variations and trends in datasets.Learn more | Yes | Yes | Yes | Yes | Yes |
| Longitudinal splineExhibits data trends over time using smooth curves, highlighting patterns and trends in the dataset.Learn more | Yes | Yes | Yes | Yes | Yes |
| Radar chartVisual representation of survey data on a spider-web-like graph, showing multiple data points and their relationships for easy comparison.Learn more | Yes | Yes | Yes | Yes | Yes |
| Clustered vertical barCompares multiple datasets within distinct groups vertically, aiding in comparison across different categories.Learn more | Yes | Yes | Yes | Yes | Yes |
| Clustered horizontal barCompares multiple datasets within distinct groups horizontally, facilitating comparison across different categories.Learn more | Yes | Yes | Yes | Yes | Yes |
| SURVEY TRACKING |
| Track survey using Google AnalyticsGain valuable insights into survey performance and respondent behaviour by integrating with Google Analytics.Learn more | - | Yes | Yes | Yes | Yes |
| Track survey using Google Tag ManagerEffortlessly manage survey tracking codes and collect data to optimize survey strategies.Learn more | - | Yes | Yes | Yes | Yes |
| Track survey using Facebook PixelMeasure the effectiveness of surveys and target specific audiences by incorporating Facebook Pixel for data tracking and analysis.Learn more | - | Yes | Yes | Yes | Yes |
| INTEGRATIONS |
| Zoho CRMSeamlessly transfer survey data to Zoho CRM to enrich customer profiles and enhance sales and marketing efforts.Learn more | - | - | - | Yes | Yes |
| Zoho SalesIQUse survey responses in Zoho SalesIQ to gain deeper insights into customer interactions and improve support strategies.Learn more | - | - | - | Yes | Yes |
| Zoho RecruitIntegrate survey responses with Zoho Recruit to assess candidate feedback and enhance the recruitment process.Learn more | - | - | - | Yes | Yes |
| Zoho SheetExport survey data to Zoho Sheet for further data analysis, visualization, and collaboration within the Zoho ecosystem.Learn more | - | - | Yes | Yes | Yes |
| Zoho AnalyticsTransfer survey data to Zoho Analytics for in-depth data analysis, dashboards, and visualizations.Learn more | Yes | Yes | Yes | Yes | Yes |
| Zoho CampaignsUtilize survey responses in Zoho Campaigns to create personalized email campaigns and improve engagement.Learn more | Yes | Yes | Yes | Yes | Yes |
| Google SheetsAutomatically export survey responses to a Google Sheets spreadsheet for real-time collaboration and analysis.Learn more | - | - | - | Yes | Yes |
| Microsoft Teams NotificationReceive real-time notifications of survey responses directly in Microsoft Teams for quick team visibility.Learn more | - | - | - | Yes | Yes |
| Microsoft Power BIIntegrate Zoho Survey with Power BI to seamlessly visualize and analyze survey data for informed insights and data-driven decisions.Learn more | - | - | - | Yes | Yes |
| ZapierIntegrate with other applications through Zapier to automate data transfer and actions based on survey responses.Learn more | - | - | - | Yes | Yes |
| SlackReceive survey response notifications directly in Slack, facilitating team collaboration and quick follow-ups.Learn more | - | Yes (Integration excluding notification) | Yes (Integration excluding notification) | Yes | Yes |
| GSuite MarketplaceAccess and export survey data to various G Suite apps for seamless data sharing and collaboration. | Yes | Yes | Yes | Yes | Yes |
| MailChimpSync survey responses with Mailchimp to segment contacts and send targeted email campaigns based on customer feedback.Learn more | Yes | Yes | Yes | Yes | Yes |
| ShopifyConnect survey results with Shopify to gather customer feedback and improve the overall shopping experience.Learn more | - | Yes | Yes | Yes | Yes |
| EventbriteDistribute surveys through Eventbrite, enabling event organizers to gather attendee feedback and insights in a better way.Learn more | - | Yes | Yes | Yes | Yes |
| ZendeskDistribute surveys with Zendesk to get better insights on customer satisfaction and optimize support operations.Learn more | - | Yes | Yes | Yes | Yes |
| FacebookCollect survey responses on Facebook to engage with followers, understand preferences, and improve content. | Yes | Yes | Yes | Yes | Yes |
| X (formerly Twitter)Seamlessly gather feedback from your Twitter audience, boosting engagement and improving user experience with Zoho Survey. | Yes | Yes | Yes | Yes | Yes |
| LinkedInConnect with your professional network on LinkedIn to collect valuable insights and feedback through Zoho Survey, enhancing your business strategies. | Yes | Yes | Yes | Yes | Yes |
| SalesforceEffortlessly sync survey responses, leads, and customer feedback to Salesforce through Zoho Survey - Salesforce integration. Learn more | - | - | - | Yes | Yes |
| Zoho FlowIntegrate Zoho Flow with Zoho Survey to create business workflows seamlessly. | - | - | - | Yes | Yes |
| DATA TRANSFER |
| Export as SpreadsheetDownload survey responses in a spreadsheet format like XLS or XLSX for easy data manipulation and analysis.Learn more | - | Yes | Yes | Yes | Yes |
| Export as PDFGenerate a printable report of survey responses with visual representations and detailed data.Learn more | - | Yes | Yes | Yes | Yes |
| Export as CSVSave survey data in a Comma-Separated Values file for compatibility with various applications and databases.Learn more | - | Yes | Yes | Yes | Yes |
| Export as ZipCompress survey data and download it in a ZIP file for easier storage and sharing.Learn more | - | - | - | Yes | Yes |
| Export as SPSSDownload survey data in SPSS (Statistical Package for the Social Sciences) format for advanced statistical analysis.Learn more | - | - | - | Yes | Yes |
| Export as Tableau ExtractExtract and export survey data in a format compatible with Tableau software for interactive data visualization.Learn more | - | - | - | Yes | Yes |
| Export as ImageSave visual representations, like charts and graphs, as image files to use in presentations and reports.Learn more | - | - | - | Yes | Yes |
| Open in Zoho SheetView and analyze survey responses directly in Zoho Sheet, Zoho's spreadsheet application.Learn more | - | Yes | Yes | Yes | Yes |
| Export Individual Response as PDFDownload individual responses as PDF for detailed analysis. Learn more | - | Yes | Yes | Yes | Yes |
| SHARING & COLLABORATION |
| Share SurveyCollaborate by easily distributing the survey link to team members or external stakeholders for their participation and feedback.Learn more | - | Yes | Yes | Yes | Yes |
| Using Public linkShare a link that allows anyone to access and view the survey data without requiring authentication.Learn more | Yes | Yes | Yes | Yes | Yes |
| Using Private linkShare a secure link to grant specific individuals or collaborators access to survey responses, ensuring data privacy.Learn more | - | Yes | Yes | Yes | Yes |
| Invite ReviewersCollaborators can review and suggest improvements to the survey design, questions, and overall structure before deployment.Learn more | - | Yes | Yes | Yes | Yes |
| Share ReportFacilitate collaboration by sharing survey reports with colleagues, enabling collective analysis and decision-making based on data.Learn more | - | Yes | Yes | Yes | Yes |
| Share Survey PreviewReview or seek input from team members by sharing a preview of the survey before launch to ensure accuracy and effectiveness.Learn more | - | Yes | Yes | Yes | Yes |
| NOTIFICATIONS |
| Trigger EmailsSet up automated email alerts to notify administrators or participants about survey-related events or updates.Learn more | - | - | - | Yes | Yes |
| Trigger FunctionsAutomate actions or follow-up tasks based on survey responses, streamlining processes and workflows.Learn more | - | - | - | Yes | Yes |
| WebhooksSet up automated data transfer from Zoho Survey to other applications in real-time through webhooks.Learn more | - | - | - | Yes | Yes |
| SECURITY AND PRIVACY |
| SSL CertificationSSL certification ensures secure data transmission by encrypting information between users and the platform, safeguarding sensitive survey responses and user data.Learn more | - | - | - | Yes | Yes |
| HTTPS EncryptionSecure survey data transmission through HTTPS protocol, safeguarding against potential cyber threats.Learn more | Yes | Yes | Yes | Yes | Yes |
| Hash URLsProtect the survey with hash value to prevent tampering by encrypting survey links with unique codesLearn more | Yes | Yes | Yes | Yes | Yes |
| Custom Field EncryptionEncrypt custom survey fields to secure confidential information and prevent unauthorized viewing or usage.Learn more | - | - | - | Yes | Yes |
| USER ACCESS & MANAGEMENT |
| User ManagementAdministrators can control user access levels, permissions, and roles for efficient collaboration and data security.Learn more | - | - | - | - | Yes |
| Audit logsMonitor and track user activities and changes within the survey for security and accountability.Learn more | - | - | - | - | Yes |
| AUTHENTICATION & COMPLIANCE |
| Email AuthenticationDKIM (Domain Keys Identified Mail) improves email deliverability, authorizing Zoho Survey to send emails on users' behalf, reducing spam risk with custom sender addresses in trigger emails.Learn more | - | yes | yes | Yes | Yes |
| Sender Email AuthenticationAuthenticate your sender email addresses for Email distribution and Trigger emails, enhancing security and ensuring reliable communication.Learn more | _ | - | _ | Yes | Yes |
| Mark as E-PHIIdentify sensitive health-related data as Electronic Protected Health Information for HIPAA compliance and increased security.Learn more | - | - | - | Yes | Yes |
| MULTILINGUAL SURVEYS |
| Survey Builder in 26 LanguagesOur intuitive survey builder empowers you to create engaging surveys effortlessly. Customize with various question types, themes, and skip logic for deeper insights.Learn more | Yes | Yes | Yes | Yes | Yes |
| Translate Survey in 90+ LanguagesEasily convert the entire survey, including questions and instructions, into 90+ multiple languages to reach a diverse audience.Learn more | - | - | - | Yes | Yes |
| Languages | - | - | - | Yes | Yes |
| SUPPORT |
| Screen recordingReplicate your concerns while using Zoho Survey for the support team. It captures crucial data like audio, server/client metrics, console logs, network info, and application logs that help the support team in providing speedy resolutions.Learn more | Yes | Yes | Yes | Yes | Yes |
| Online SupportAccess an online support portal with FAQs, knowledge base, and forums for community-based support and discussions. | Yes | Yes | Yes | Yes | Yes |
| Email SupportReceive assistance and solutions from the support team through email communication for specific inquiries and issues. | Within 48 hour | Within 48 hour | Within 48 hour | Within 48 hour | Within 48 hour |
| Priority supportAccess dedicated and expedited customer support to resolve issues and inquiries promptly and efficiently. | - | - | - | - | Yes |
| Personalized training and onboardingReceive tailored training and support during onboarding to maximize survey platform utilization and efficiency. | - | - | - | - | Yes |