How can I remove the online payment link from my invoice notification mail?

You can remove the online payment link in a few ways, depending on how you receive payments from your customers.

Remove the link for a single invoice

If you only need to remove the online payment link for a specific invoice, you can manually edit the email content and remove the payment link text before sending the notification.

Remove the link from all invoice notifications

If you commonly receive offline payments, you can edit the default invoice notification template so it no longer includes the payment link. To do so:

Go to Settings and select Email Notifications under Customisation.
Click Invoice Notification under Sales.
Click the Default template to open the editor.
Remove the payment link text (e.g., “PAY NOW”) from the email body.
Click Save.

All future invoice notifications will be sent without the online payment link.

Use separate templates for online and offline payments

If some customers pay online and others pay offline, you can create two invoice notification templates — one with the payment link and one without. To do so:

Go to Settings and select Email Notifications under Customisation.
Click Invoice Notification under Sales.
Click + New to create a new template.
Set up the template without the online payment link and click Save.
Open the customer who pays offline.
Click the More dropdown and select Associate Templates.
Set the new template (without the payment link) as the default invoice notification for that customer.

The online payment link will only appear in notifications sent to customers whose associated template includes it.

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