At Zoho People, we understand that work doesn't just happen at desks, and HR operations must also be flexible. That's why we've integrated with WhatsApp. With this integration, we aim to bring HR updates to where conversations really happen, making it easy for teams to respond faster without context switching.
Why this integration matters
Most HR tasks require timely action from employees and managers. When your employees miss approvals and updates, or when HR communication is scattered across multiple tools, even the smallest of tasks can take a lot of time and slow teams down. This not only impacts work progress but also affects the overall employee experience. With the Zoho People and WhatsApp integration, we intend to address this gap by making HR updates and communication more instant and actionable. Our aim is to help managers cater to their team members' requests faster, empower employees to stay on top of key company updates, and enable HR teams to spend less time following up.
What can you do with the WhatsApp integration?
Here are some key benefits of this integration:
Approvals on the go
Managers can get instant notifications when their team members raise requests for approvals around leave, timesheets, attendance regularization, and other supported approvals. The best part is that managers can approve or reject them right from WhatsApp, and employees will be notified instantly. This speeds up response times significantly. For example, a manager on leave can quickly approve an attendance regularization request so that payroll timelines stay on track.
Keep employees in the loop
Whenever a survey or an announcement is published, employees are notified instantly through WhatsApp, ensuring timely visibility. Additionally, messages meant to welcome new hires can be shared via WhatsApp to help them feel supported from day one. Onboarding reminders can also be shared through WhatsApp, making it easier for new hires to track and complete their tasks, especially while they’re navigating multiple new processes and information.
Get the right notifications to the right channels
With this integration, HR notifications can be easily routed to the right channels. Major updates, such as policy changes and holiday announcements, can be shared across company-wide channels, while department-specific announcements can be sent only to the teams they apply to. Instead of sending all notifications in a single channel, you can configure multiple WhatsApp sender numbers within the integration and assign each channel to a specific department. This ensures that department-specific communications are sent through a dedicated WhatsApp number, allowing organizations to maintain clear and structured communication across teams.
Get started quickly
To use this integration, all you need is a verified Meta Business Manager account, a verified WhatsApp Business account, and a registered mobile number. Be sure that the employee contact number field used to enable the WhatsApp integration does not have any duplicate values. Check out our detailed help document for more on how to enable this integration for your organization!
Wrapping up
The WhatsApp integration for Zoho People makes everyday HR communication faster and more accessible. By bringing approvals and important updates to a channel teams already use, HR teams can reduce delays, improve visibility, and keep work moving without added effort!
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