Zoho CRM Pricing and Editions

CRM Plus

₹2900 per user per month, billed annually

₹3500 per user per month, billed monthly

START FREE TRIAL Access Zoho CRM Plus

Unify sales, service, and marketing on one platform

Eight apps, all features included
Users have access to all apps
Fully integrated

CRM Flex

₹2900 Starting price for two users per month, billed annuallyper month for two users, billed annuallyStarts From

START FREE TRIAL Access Zoho CRM Flex

Build a custom sales, service, and marketing bundle

Select the apps you need
Select editions and users for each app
Fully integrated

Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.

Experience the power of an integrated

Sales, Marketing, and Service CRM

Sales
Customer service
Email marketing
Business intelligence and analytics
Social media marketing
Project management
Customer survey management
Website visitor tracking

MonthlyYearly

save up to 34%

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Standard₹800/user/month billed annuallySTART FREE TRIAL Buy Now

Automate and optimize your sales cycle

Professional₹1,400/user/month billed annuallySTART FREE TRIAL Buy Now

Improve customer acquisition and accelerate growth

MOST POPULAR Enterprise₹2,400/user/month billed annuallySTART FREE TRIAL Buy Now

Manage global CX operations with the complete CRM

Learn More

Ultimate₹2,600/user/month billed annuallySTART FREE TRIAL Buy Now

Scale exponentially with dedicated BI capabilities

Learn More

Explore the top features

save
up to 34%

Monthly Yearly

Standard₹800/user/month billed annuallyTRY FOR FREE Buy Now

Professional₹1,400/user/month billed annuallyTRY FOR FREE Buy Now

Enterprise₹2,400/user/month billed annuallyTRY FOR FREE Buy Now

Ultimate₹2,600/user/month billed annuallyTRY FOR FREE Buy Now

Sales force automation

Basic modules
Manage your complete sales cycle by collecting and centralizing data across relevant stages with these standard Leads, Contacts, Deals, and Accounts modules.

Tasks, calls, events
Easily schedule and manage your follow-ups, calls, meetings and other day-to-day sales activities.

Advanced filters
Cut through the clutter and pinpoint the records you need with these advanced search filters.

Multiple pipelines
Effectively manage multiple sales processes by using distinct sales pipelines to track your opportunities.

Scoring rules
Score your leads based on their interactions with your business to help your sales team prioritize leads more likely to convert

Sales forecasting
Set your team on the path to long-term success with achievable goals and keep track of how your business performance compares to revenue goals.

Email insights
Track performance metrics for all customer-related emails like open rates, time of opening, click rates, and more.

Multiple currencies
Reduce the complexity of working with international vendors and customers with built-in multi-currency support and conversions.

Macros
Pre-define and automate actions like follow-ups, scheduling sales activities, and updating records, all with the click of a button.

SalesSignals
Interact with customers in real-time with activity notifications across the customer journey.

Assignment rules
Automatically send incoming leads and opportunities directly to the appropriate sales reps.

Multiple scoring rules
Use scoring rules to help your customer facing teams prioritize records that are relevant to their departments.

Custom SalesSignals
Build customized signals to capture every aspect of the customer journey and notify the relevant teams in real time.

Email parsers
Capture lead information from emails and add it to your CRM so your teams can focus on following a up rather than manually updating customer records.

Data entry wizards
Make updating customer information easier, reduce errors, and improve data quality with sequential forms.

Portals
Make collaboration with customers, partners, and vendors easier—use portals to grant access to relevant information in your CRM.

Automation and process management

Workflow rules
Help your sales team focus on sales by automating their day-to-day activities with workflows.

Email notifications
Stay on top of your emails with real-time notifications on opens, clicks, and replies.

Blueprint
Effectively scale your sales process by building a step-by-step blueprint to guide your sales reps at every stage.

Webhooks
Use webhooks to easily loop third-party apps into your sales operations to enhance overall customer experience.

Record approval process
Get important records approved by the right people to ensure accountability.

Data review process
Keep your data clean by reviewing and verifying information coming into your CRM

Custom functions
Build low-code workflows that automate your enterprise operations across all different apps in your tech stack.

CommandCenter
Build, manage, and improve end-to-end customer journeys while delivering personalized experiences.

Product customization

Homepage customization
Get easy access to all the important day-to-day activities and metrics right from your homepage.

Rename tabs
Rename default product modules to match your company's organization structure and style.

Custom list views
Quickly access a set of leads, customers deals, and more by creating lists with pre-defined criteria.

Custom fields
Collect and associate any type of data your business needs inside Zoho CRM

Canvas
Build personalized CRM experiences for your employees based on the needs of the team and your industry.

Tab groups
Focus on important information by creating groups of relevant modules for quick access.

Validation rules
Keep your CRM data clean by curbing bad data with automatic validation.

Custom modules
Create and customize modules to accurately capture relevant data categories for your business.

Custom buttons
Perform a wide range of pre-defined actions with a single click.

Page layouts
Streamline data capture for different processes under different layouts in the same module.

Translations
Translate your custom modules, fields, buttons, and more to empower your global teams to work with Zoho CRM in their preferred language.

Developer sandbox
Give your developers the freedom to test every customization in a secure sandbox before applying them to your production account.

Reports and analytics

Predefined reports
Monitor the health of your business with multiple system-defined reports.

Predefined dashboards
Visually track key metrics across specific departments or your business as a whole with dedicated dashboards.

Custom reports and dashboards (Limited)
Drill down deeper with customized reports and dashboards to better understand how your business is performing.

Basic dashboard components
Choose from an array of built-in tools to visualize your business data.

Analytics mobile app
Track key business metrics, even when you're on the move.

Custom reports and dashboards (Unlimited)
Drill down deeper with customized reports and dashboards to better understand how your business is performing.

Advanced dashboard components
Turn data into insights with advanced visualization tools.

Anomaly detectors
Get real-time notifications on any deviation in your business performance.

Webform analytics
Track and improve how your webforms perform across different pages and iterations.

Zoho Analytics
Leverage the powerful business intelligence capabilities of Zoho Analytics for free.

Marketing automation

Email templates
Select and edit email templates from a large library including everything from sales follow-ups to marketing newsletters.

Email authentication
Improve the trustworthiness and deliverability of your emails from inside Zoho CRM.

Mass email
Email all contacts or selected recipients with a single click.

Social profile integration
Seamlessly integrate your social media accounts and manage activities directly from Zoho CRM.

Email relay
Send emails through specific servers for selected customers.

CRM for Google Ads
Measure and improve the performance of your Google Ads with the CRM for Google Ads integration.

Attribution
Measure the impact of your marketing campaigns with Marketing Attribution.

Segmentation
Categorize customers into focus groups to give them personalized content, offers, and more.

Auto-responders
Set up automatic replies and follow-ups to enhance customer communication.

Security

Profiles
Manage what your CRM users can do inside the product with fine-grained controls.

Role-based hierarchy
Manage what your users can see and access inside your CRM based on the roles you define.

Multiple organizations
Associate and access multiple CRM accounts with a single login.

GDPR compliance
Use built-in functionalities to help your process align with the GDPR regulatory requirements.

CRM audit logs
Get detailed logs for all actions performed inside your CRM.

IP address restriction
Let your team access your CRM account from specific, approved IPs for added security.

Field-level security
Leverage granular controls to manage access to specific fields that may contain personal or highly sensitive information.

Reporting hierarchy
Manage what users can see and access inside your CRM based on your organization's hierarchy.

Record-level sharing
Improve collaboration between sales reps or departments by allowing your team to share records with one another.

Territory management
Assign relevant leads, customers, and accounts to your sales reps based on factors like product line, geography, verticals, and more.

Data encryption
Keep your customer data secure with powerful encryption when it's stored on Zoho CRM's servers.

Lite users add-on

Lite users: Available for orgs with minimum 25 regular user licenses
Lite users get partial access to CRM data and functionality
US$12/user/month billed annually
US$12/user/month billed annually

Monthly Yearly
save
up to 34%
Standard800/user/month billed annually
Professional₹1,400/user/month billed annually
Enterprise₹2,400/user/month billed annually
Ultimate₹2,400/user/month billed annually

Monthly Yearly

save
up to 34%

Sales force automation
Basic modules
Manage your complete sales cycle by collecting and centralizing data across relevant stages with these standard Leads, Contacts, Deals, and Accounts modules.
Tasks, calls, events
Easily schedule and manage your follow-ups, calls, meetings and other day-to-day sales activities.
Advanced filters
Cut through the clutter and pinpoint the records you need with these advanced search filters.
Multiple pipelines
Effectively manage multiple sales processes by using distinct sales pipelines to track your opportunities.
Scoring rules
Score your leads based on their interactions with your business to help your sales team prioritize leads more likely to convert
Sales forecasting
Set your team on the path to long-term success with achievable goals and keep track of how your business performance compares to revenue goals.
Email insights
Track performance metrics for all customer-related emails like open rates, time of opening, click rates, and more.
Multiple currencies
Reduce the complexity of working with international vendors and customers with built-in multi-currency support and conversions.
Macros
Pre-define and automate actions like follow-ups, scheduling sales activities, and updating records, all with the click of a button.
SalesSignals
Interact with customers in real-time with activity notifications across the customer journey.
Assignment rules
Automatically send incoming leads and opportunities directly to the appropriate sales reps.
Multiple scoring rules
Use scoring rules to help your customer facing teams prioritize records that are relevant to their departments.
Custom SalesSignals
Build customized signals to capture every aspect of the customer journey and notify the relevant teams in real time.
Email parsers
Capture lead information from emails and add it to your CRM so your teams can focus on following a up rather than manually updating customer records.
Data entry wizards
Make updating customer information easier, reduce errors, and improve data quality with sequential forms.
Portals
Make collaboration with customers, partners, and vendors easier—use portals to grant access to relevant information in your CRM.

Automation and process management
Workflow rules
Help your sales team focus on sales by automating their day-to-day activities with workflows.
Email notifications
Stay on top of your emails with real-time notifications on opens, clicks, and replies.
Blueprint
Effectively scale your sales process by building a step-by-step blueprint to guide your sales reps at every stage.
Webhooks
Use webhooks to easily loop third-party apps into your sales operations to enhance overall customer experience.
Record approval process
Get important records approved by the right people to ensure accountability.
Data review process
Keep your data clean by reviewing and verifying information coming into your CRM
Custom functions
Build low-code workflows that automate your enterprise operations across all different apps in your tech stack.
CommandCenter
Build, manage, and improve end-to-end customer journeys while delivering personalized experiences.

Product customization
Homepage customization
Get easy access to all the important day-to-day activities and metrics right from your homepage.
Rename tabs
Rename default product modules to match your company's organization structure and style.
Custom list views
Quickly access a set of leads, customers deals, and more by creating lists with pre-defined criteria.
Custom fields
Collect and associate any type of data your business needs inside Zoho CRM
Canvas
Build personalized CRM experiences for your employees based on the needs of the team and your industry.
Tab groups
Focus on important information by creating groups of relevant modules for quick access.
Validation rules
Keep your CRM data clean by curbing bad data with automatic validation.
Custom modules
Create and customize modules to accurately capture relevant data categories for your business.
Custom buttons
Perform a wide range of pre-defined actions with a single click.
Page layouts
Streamline data capture for different processes under different layouts in the same module.
Translations
Translate your custom modules, fields, buttons, and more to empower your global teams to work with Zoho CRM in their preferred language.
Developer sandbox
Give your developers the freedom to test every customization in a secure sandbox before applying them to your production account.

Reports and analytics
Predefined reports
Monitor the health of your business with multiple system-defined reports.
Predefined dashboards
Visually track key metrics across specific departments or your business as a whole with dedicated dashboards.
Custom reports and dashboards (Limited)
Drill down deeper with customized reports and dashboards to better understand how your business is performing.
Basic dashboard components
Choose from an array of built-in tools to visualize your business data.
Analytics mobile app
Track key business metrics, even when you're on the move.
Custom reports and dashboards (Unlimited)
Drill down deeper with customized reports and dashboards to better understand how your business is performing.
Advanced dashboard components
Turn data into insights with advanced visualization tools.
Anomaly detectors
Get real-time notifications on any deviation in your business performance.
Webform analytics
Track and improve how your webforms perform across different pages and iterations.
Zoho Analytics
Leverage the powerful business intelligence capabilities of Zoho Analytics for free.

Marketing automation
Email templates
Select and edit email templates from a large library including everything from sales follow-ups to marketing newsletters.
Email authentication
Improve the trustworthiness and deliverability of your emails from inside Zoho CRM.
Mass email
Email all contacts or selected recipients with a single click.
Social profile integration
Seamlessly integrate your social media accounts and manage activities directly from Zoho CRM.
Email relay
Send emails through specific servers for selected customers.
CRM for Google Ads
Measure and improve the performance of your Google Ads with the CRM for Google Ads integration.
Attribution
Measure the impact of your marketing campaigns with Marketing Attribution.
Segmentation
Categorize customers into focus groups to give them personalized content, offers, and more.
Auto-responders
Set up automatic replies and follow-ups to enhance customer communication.

Security
Profiles
Manage what your CRM users can do inside the product with fine-grained controls.
Role-based hierarchy
Manage what your users can see and access inside your CRM based on the roles you define.
Multiple organizations
Associate and access multiple CRM accounts with a single login.
GDPR compliance
Use built-in functionalities to help your process align with the GDPR regulatory requirements.
CRM audit logs
Get detailed logs for all actions performed inside your CRM.
IP address restriction
Let your team access your CRM account from specific, approved IPs for added security.
Field-level security
Leverage granular controls to manage access to specific fields that may contain personal or highly sensitive information.
Reporting hierarchy
Manage what users can see and access inside your CRM based on your organization's hierarchy.
Record-level sharing
Improve collaboration between sales reps or departments by allowing your team to share records with one another.
Territory management
Assign relevant leads, customers, and accounts to your sales reps based on factors like product line, geography, verticals, and more.
Data encryption
Keep your customer data secure with powerful encryption when it's stored on Zoho CRM's servers.

Lite users add-on
Lite users: Available for orgs with minimum 25 regular user licenses
Lite users get partial access to CRM data and functionality

Standard800/user/month billed annuallyTRY FOR FREE Buy Now

Professional₹1,400/user/month billed annuallyTRY FOR FREE Buy Now

Enterprise₹2,400/user/month billed annuallyTRY FOR FREE Buy Now

/user/month billed annually

Ultimate₹2,400/user/month billed annuallyTRY FOR FREE Buy Now

/user/month billed annually

Help me choose the right CRM plan Compare Zoho CRM features across all editions

Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.

For solopreneurs and micro-businesses ready to move beyond spreadsheets or simply replace legacy sales tools.

Let's Bigin

For businesses looking for an all-in-one CX solution to address sales, marketing, and customer service challenges.

Explore

For businesses looking to automate their customer service operations with an omnichannel helpdesk solution.

Explore

Delivering value on three fronts

The Zoho CRM advantage

Price
transparency

Get the full product for the price you pay. No hidden costs in the long run.

Faster
deployments

Minimize operational disruptions as Zoho CRM can be implemented 50% faster than competitors.

Higher
adoption

The intuitive UX enables your team to leverage Zoho CRM better and deliver a great CX from the get-go.

Leading the charge on customer privacy

Zoho has been at the forefront in championing our customers' privacy rights in the realm of SaaS. We've taken numerous steps to put customer privacy at the heart of everything we do—something that sets us completely apart from the competition.

Complete ownership of the tech stack
Minimal reliance on third parties when it comes to delivering our services to you.
No adjunct surveillance
Our websites have zero third-party trackers to prevent companies from tracking your behavior on our websites.
Zero ad-providers on our network
A business relationship is between a service provider and a customer, and Zoho provides no space for ad-providers to profit from these business relationships.
No double-dipping
You pay for the service you want—no more, no less. Zoho doesn't have back-door deals with data brokers to sell your data.

Our business has grown over the last few years. Zoho has increased our internal productive information sharing and capacity as much as 15 to 25%. Zoho continues to modify, adapt, grow, and add things to the platform that our business sees value in. It’s absolutely been a perfect marriage in terms of the ability to adopt new ideas and new concepts to create an ecosystem of apps that talk to each other and operate within our business.

Paul GrimesChief Operating Officer, Lubrication Engineers

The migration went faster than we expected. The user-friendliness is better than Salesforce. We achieved about 99% of the customizations that we wanted at a much lower cost than Salesforce. In terms of an intuitive user interface, the Blueprint feature is especially great. That really simplifies the data capture for all our front line teams, which was a bit of an issue with Salesforce.

Deepak RamkrishnaHead of Marketing & Communications, Marathon Realty

We selected Zoho primarily based on the sheer breadth of its products and cost-efficiency. Our main focus was to find a provider with a suite of advanced product offerings. Whenever we need to administer a change in Zoho CRM, the technology is so well-developed that it becomes an easy task.

Ryan KingSenior Director of Global Strategy, Shiji

Zoho CRM is essentially the brain of our company. It holds all of our memory. My executives can generate workflow loads and custom functions themselves. It's incredibly useful for us; we can accomplish new initiatives quickly. Zoho’s competitive pricing also significantly contributes to the company’s EBITDA and thus to its success.

Aurian De MaupeouCo-Founder, Selectra

Join 250,000+
other businesses

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Frequently Asked Questions

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Can I get a demo of Zoho CRM?

Yes, we would be happy to demonstrate Zoho CRM through a web-conference at your convenience. The demo is a one hour session. To schedule your personal session, please contact sales@zohocorp.com.

Is my data safe?

We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho's data protection measures.

What types of payment do you accept?

We accept payment via Visa, MasterCard, American Express and PayPal. We also accept payment via bank transfer or check transfer for yearly subscriptions. For more details, please contact sales@zohocorp.com.

Does Zoho CRM support multiple languages?

Yes, we support 28 languages: Arabic, English (US), English (UK), Bulgarian, Bahasa Indonesian, Chinese (Simplified), Chinese (Traditional), Croatia (Hrvatski), Czech, Dutch (Nederland), Danish, French, German (Deutsch), Hungarian (Magyar), Hindi, Italiano (Italy), Japanese, Polish (Polish), Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish (Espanol), Swedish(Svenska), Thai, Turkish, Vietnamese, Korean, Hebrew.

How flexible are your contracts?

You are not bound by any contracts or commitments. Zoho CRM is a pay-as-you-go service (monthly or yearly), so you can make changes to your plan whenever you need to.

What are Zoho CRM bundle plans?

Zoho CRM bundle plans offer you an integrated experience of Zoho's sales, marketing, and service apps. Our core offering, the standalone Zoho CRM app, is built to manage all your customer information and conversations, and power your organization’s complex sales strategies. It also includes basic marketing and customer service capabilities to provide your customers with a more holistic experience. However, if you are looking to amp up customer experience management across the entire customer lifecycle, you can opt for a Zoho CRM bundle. We offer two bundle plans — CRM Plus and CRM Flex.

What is the difference between CRM Plus and CRM Flex?

CRM Plus is a standard bundle of eight fully integrated Zoho apps, offering capabilities across sales, email and social media marketing, customer service, business analytics, website visitor tracking, and project management. If you aren’t looking for all of these capabilities, you can create your own bundle using CRM Flex, which gives you complete flexibility in choosing the apps you need for your business, licensing each as per your need, and still enjoying the benefits of a fully integrated platform.

Can I switch plans?

Of course you can! Log in to Zoho CRM, click the Upgrade link on the Home page, and follow the steps on the Subscription page to switch to a new plan.

How do you support businesses signing up for Zoho CRM?

For customers of our paid editions, you automatically have access to our Classic support. You also have the option to opt-in for one of our paid support plans that promises faster responses, round the clock support, dedicated on-boarding and more.Explore support plans

Do you provide any assistance in getting Zoho CRM set up and running for our business?

Yes, we do have end-to-end services that cover everything from requirement gathering to setup and onboarding. We have dedicated programs for SMEs and Enterprises, so that the different requirements and needs are addressed effectively.

Explore Jumpstart Explore Zoho EBS

Can I purchase discounted licenses for users who don't need complete CRM access?

Yes! We offer lite user licenses for Enterprise or Ultimate edition customers with a minimum of 25 regular user licenses. Enterprises often need to provide users from various departments with partial access to Zoho CRM's data and functionalities. Lite user licenses are the perfect way to do this. Learn about lite user pricing and capabilities here

Does Zoho CRM have a free edition?

Yes, Zoho CRM does have free edition that supports upto 3 users and comes with the essentials like leads, documents, and mobile apps, it’s a perfect fit for your home business. Get started here

Have more questions?

You can connect with us instantly through live chat (24x5) or by writing to us at sales@zohocorp.com.

Sensational software, Sensible price

CRM Plus

CRM Flex

Experience the power of an integrated

Sales, Marketing, and Service CRM

Explore the top features

Delivering value on three fronts

The Zoho CRM advantage

Price transparency

Faster deployments

Higher adoption

Leading the charge on customer privacy

Complete ownership of the tech stack

No adjunct surveillance

Zero ad-providers on our network

No double-dipping

Join 250,000+ other businesses

Frequently Asked Questions

Build your CRM license, your way.

Sales

Zoho CRM

Standard

Professional

Enterprise

Ultimate

Customer service

Zoho Desk

Standard

Professional

Enterprise

Email marketing

Zoho Campaigns

Standard

Professional

Business intelligence & analytics

Zoho Analytics

Basic

Standard

Premium

Enterprise

Social media marketing

Zoho Social

Standard

Professional

Premium

Website visitor tracking

Zoho SalesIQ

Basic

Professional

Enterprise

Project management

Zoho Projects

Premium

Enterprise

Customer survey management

Zoho Survey

Plus

Pro

Enterprise

Lite user feature access

What Lite users can do

What Lite users cannot do

Price
transparency

Faster
deployments

Higher
adoption

Join 250,000+
other businesses