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Customer Testimonials

Zoho Desk is trusted by over 100,000 businesses worldwide.

Here's what some of our customers say about our platform.

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  • I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost!

    Maximilian RichterOperational Improvement Manager

  • Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that.

    Felipe Quiceno Customer Analytics Manager

  • Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers.

    Maximiliano Duran CastilloProject Manager

  • We wanted to develop something to help the migrant workers. Why I am sharing this with you is because Zoho Desk is something we are using significantly now for our counseling team. We have developed a hotline number, migrant workers can dial this hotline and leave a voice message.

    Michael CheahExecutive Director

  • We currently use the Zoho Desk tool to provide customer support and help them develop stronger relationships with our services and products. And in this way improve the response rate towards problems or concerns that our clients may have within our platform. We have noticed an increase of at least 10% in new clients requesting our services, and it is all because we have improved the response time to their concerns.

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    Jack MattheusHuman Resources Management

  • "This is definitely a professional ticketing system that almost any size company can use."

    Tusshar BastiaFounder & CEO

  • Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk.

    Kirsten S. Barnes Director of Staffing & Training

  • We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined.

    Tan Wee Hoe Head of Sales

  • Zoho Desk has helped us accomplish those main goals, so instead of remembering who was what color star, now we are able to assign an agent and see exactly who that is. The ability to add a comment under a ticket about what I am working on, saves a lot of time for us to go look for notes in a file.

    Jim FrancisSystems Manager

  • Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages.

    Rahul Batra Product Strategy Manager

  • So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint.

    Melien Boenk Client Services

  • The simplicity of Zoho Desk's UI has really helped my digital transformation team to reduce the number of hours spent, from 5 to only 2.5 or 3 hours, in training and onboarding the new agents/users of the help desk technology.

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