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AI Zia Video that
understands customer service

Zoho Desk's AI, Zia, is built with ease of use, capability, and security in mind — empowering you to deliver high-quality support every single time.

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Customer chatbot

At your customer's
service anytime, anywhere

Zia is your customer's personal assistant available to provide help 24/7.

Instant answers across channels

Deploy an AI companion— Answer Bot—that uses your knowledge base to deliver quick responses to customers across your website and messaging channels. Enhance it with Zia's generative AI capabilities to send out human-centric responses.

Guided yet conversational interactions

Zia responds to customer's questions
Zia recognizes the customer's sentiment and transfers the ticket to an agent
AI and agents

The duo that never
fails to deliver

Zia makes your agents' lives simpler by helping them right when they need it.

Access similar tickets

Zia auto tags incoming requests, which allows agents to access tickets with the same tag and provide accurate support.

Place all context in the agent's workspace

Keep answers at your agent's fingertips

Zia Answer Bot responds to the agent's question in Zoho Desk with an answer and links to knowledge base articles
Zia provides customer sentiment, key topics, and a summary of the ticket

Create the perfect response

Agents can instruct Zia to write a response or fetch information from your knowledge base or open domain data, helping them craft personalized experiences quickly.

Get an editor that gives real-time feedback

Refine agent-written responses

Embrace generative AI with the
service of your choice

Learn more

Zia

Leverage generative AI capabilities at no additional cost with Zia.

ChatGPT

Enhance Zoho Desk's AI capabilities with ChatGPT integration.

Admins and leaders

Strengthen connections
with your customers

Zia makes it easier to manage support operations with its powerful automation and insights.

Accelerate ticket assignment

Zia auto-updates ticket fields, which sets the automation workflows in action and streamlines support operations for higher efficiency.

Learn more

Monitor unusual ticket activity

Track AI support insights

Zia automatically updates ticket fields like ticket category, request owner, and issue type
Zia notifies about a percentage increase in incoming tickets and displays the ticket volume prediction for the day on a line graph
The percentage and number of responses for each sentiment are displayed under the happy, neutral, and sad emoticonsZia dashboard shows trending ticket tags for the last 24 hoursThe number of responses received for each sentiment for the last 7 days are displayed on a bar chartThe percentage and number of responses for each sentiment are displayed under the happy, neutral, and sad emoticonsZia dashboard shows trending ticket tags for the last 24 hoursThe number of responses received for each sentiment for the last 7 days are displayed on a bar chartThe percentage and number of responses for each sentiment are displayed under the happy, neutral, and sad emoticons

Here's what our customers
say about Zia

The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to
the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.
Show More...

Steven GabbardFounder, Contractor Foreman

Zia's generative AI has been a game-changer for enhancing productivity and efficiency. Its intelligent insights have streamlined workflows, enabling faster decision-making and improved customer engagement. With Zia's generative AI, we’ve seen a remarkable boost in accuracy and performance in Zoho Desk
Show More...

Raju Kumar,Owner, FastWebHost

I'm happy to share that Zia has been a valuable tool for our team, particularly in streamlining our ticket management process. The Summary feature has been especially helpful in getting up to speed on existing tickets.
Show More...

Aram Goganian, Co-owner, Predator Cycling

With Zoho's report, specifically the new Zia dashboards, I am able to watch very closely how my staff is interacting with the customers and predict things as well. For example, with Zia dashboards, I was able to find out that twice a week between 1 and 4 pm, for whatever reason, we almost doubled our inbound call flow from our customers. So, by using that, we were able to proactively shift and schedule staff and make sure that we're always there for our customers.
Show More...

Matt CianfaraniChief Operating Officer, Cartika

The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to
the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.
Show More...

Steven GabbardFounder, Contractor Foreman

Zia's generative AI has been a game-changer for enhancing productivity and efficiency. Its intelligent insights have streamlined workflows, enabling faster decision-making and improved customer engagement. With Zia's generative AI, we’ve seen a remarkable boost in accuracy and performance in Zoho Desk
Show More...

Raju Kumar,Owner, FastWebHost

I'm happy to share that Zia has been a valuable tool for our team, particularly in streamlining our ticket management process. The Summary feature has been especially helpful in getting up to speed on existing tickets.
Show More...

Aram Goganian, Co-owner, Predator Cycling

With Zoho's report, specifically the new Zia dashboards, I am able to watch very closely how my staff is interacting with the customers and predict things as well. For example, with Zia dashboards, I was able to find out that twice a week between 1 and 4 pm, for whatever reason, we almost doubled our inbound call flow from our customers. So, by using that, we were able to proactively shift and schedule staff and make sure that we're always there for our customers.
Show More...

Matt CianfaraniChief Operating Officer, Cartika

The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to
the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.
Show More...

Steven GabbardFounder, Contractor Foreman

Value-centric

Zia is specifically designed to improve customer support. It's built into Zoho Desk, so you get AI capabilities at no additional cost.

Safe and secure

In our commitment to privacy and security we never use our customers data to train our AI model and are compliant with GDPR, HIPAA, and CCPA.

Convenient

Zia's intuitive UI and simple configuration process make it easy for your teams to implement and start using it in no time.

Get AI that's here to grow with you.
Get Zia.

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