Five years ago, we set out to help businesses take their first steps into ecommerce with Zoho Commerce. Back then, the goal was simple: Make online selling easier.
But times change. The ecommerce landscape has transformed, and so have the needs of modern entrepreneurs. That’s why we went back to the drawing board to rethink, rebuild, and reintroduce Zoho Commerce.
"Today, we’re excited to launch Zoho Commerce 2.0!"
A fresh, powerful, and smarter platform designed to help you build, market, and manage your online business better.
See what we have in store for your online store
Designed with you in mind
We’ve completely redesigned the interface to be faster, cleaner, and more intuitive. Every workflow has been thoughtfully refined to help you navigate effortlessly and stay focused on what truly matters: Growing your business.
What if your store could anticipate what you need next?
That’s exactly what Zoho Commerce 2.0 does. We’ve packed it with smarter tools that think two steps ahead.
- Abandoned cart recovery to track and manage abandoned carts with enhanced capabilities, including live cart visibility, failed cart tracking, manual email triggers, and configurable automated follow-ups.
- Item kits to combine multiple products into predefined bundles to increase average order value and offer greater convenience to buyers.
- Wish lists and "Save for later" let customers save items for future purchase decisions, improving engagement and conversion rates.
- A coupon engine to launch strategic promotions with advanced coupon types such as Buy X Get Y, Buy One Get One (BOGO), and free shipping.
- Loyalty programs to reward repeat customers based on purchase history with redeemable points that enhance retention.
- An AI-powered product description generator tool to automatically generate professional, SEO product descriptions to accelerate catalog creation and boost visibility.
- Upsell and cross-sell capabilities to:
- Recommend items manually, based on smart rules, or using AI in the recommended products section.
- Provide cross-sell item options directly on the cart details page to maximize order value.
Zoho Commerce 2.0 supports a fully localized selling experience:
- Region specific multi-lingual support for store management.
- Customize your checkout flow with the revamped checkout page to fit your brand and customer experience.
- Facilitate global sales with multi-currency checkout.
- Global content delivery network (CDN) coverage to ensure fast site load times.
- 15+ mobile-optimized stunning themes tailored for brand personalization and responsive designs.
With the brand-new mobile apps for Android and iOS, Zoho Commerce fits right into your pocket. Users can process orders, manage returns, issue refunds, and track shipping status directly from their devices, ensuring uninterrupted business operations from anywhere, anytime.
Advanced automation to save time
Zoho Commerce 2.0 offers a robust automation framework that allows users to streamline store operations and reduce manual effort. Sellers can now automate a wide range of tasks tailored to their business needs with advanced automation tools like custom functions, schedulers, and more.
Combined with custom modules and webforms, these capabilities make Zoho Commerce a truly flexible platform that is built to support even the most unique operational works in your business model.
Here are some features that strengthen social selling:
- WhatsApp and SMS integrations allow stores to send order updates, engage with customers, and support real-time assistance.
- WhatsApp Commerce features allow merchants to build and manage product catalogs directly within Zoho Commerce, making it easy to drive sales through WhatsApp.
Expand sales to digital services
Commerce 2.0 enables merchants to go beyond physical products and sell a variety of services and digital content, including:
- Online courses
- Digital downloads
- Consultations
This expansion allows more flexibility in business models across industries.
Integrated carriers: Connect directly with Shiprocket, Delhivery, and Easyship for efficient logistics management.
Multi-location fulfillment: Define multiple shipping locations and route orders intelligently based on customer proximity.
Shipping zones and location restrictions: Set precise delivery rules by defining shipping zones and applying location-based restrictions so each order is fulfilled from the right warehouse to the right region, with the right products.
Manage B2B selling
Zoho Commerce 2.0 includes dedicated features for B2B sellers.
- Request for quote: Enable customers to request a quote, negotiate pricing, and convert approved quotes into orders.
- Credit limit management: Set credit limits for B2B clients. When the limit is exhausted, new order placements are restricted until a payment is received.
Make informed decisions
Gain clarity and control with a new suite of analytics tools:
- Monitor coupon performance to identify effective promotions.
- Track activity logs and audit trails to ensure transparency and operational integrity.
- Configure key business settings, such as taxes, shipping, and order confirmation rules to align with internal policies and local regulations.
Why Commerce 2.0?
Zoho Commerce 2.0 is not just a platform upgrade, it is a realignment toward empowering merchants with the tools, intelligence, and flexibility required to succeed in a fast-changing ecommerce environment.
It is designed to help businesses:
- Build faster
- Market wider
- Manage better
Whether you are scaling up or just starting out, Commerce 2.0 delivers a complete commerce solution that grows with your vision.
For questions and personalized demos, contact us at presales@zohocommerce.com
Zoho Commerce 2.0 is here, and it's built for the way you sell.
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