Skip the store, sell from anywhere
No online shop needed when you take your business on the go with online order forms. Showcase your products, capture orders, and get paid—all from a single, easy-to-use form builder: Zoho Forms.
Order forms for the retail sales process
Running a retail business is always a juggling act, no matter the size.
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Simplify sales and maximize reach
Facilitate the entire transaction process, from product selection and payment to delivery and review, and improve the sales process for both you and your customers.
Streamline bulk orders
Deal with bulk orders with a well-designed online order form. Eliminate manual data entry, minimize mistakes, and ensure accurate order capture.
Enhancing the customer journey
24/7 availability
Unlike brick-and-mortar stores with limited hours, online order forms are accessible anytime, anywhere. This caters to customers who prefer to shop outside of traditional business hours or from the comfort of their homes.
Increased product visibility
Online forms can be embedded on your website or shared on your social media platforms, showcasing your products to a wider audience and increasing sales opportunities.
Improved product information
Online forms can incorporate detailed product descriptions, high-quality images, and size charts, empowering customers to make informed purchase decisions.
Simplified ordering process
Online forms eliminate the need for waiting in a checkout line. Customers can select items, choose delivery or pick-up locations, and securely make the payment and submit their orders in a few clicks.
Keep your operations efficient, make staff more productive, and maximize customer satisfaction!
Why have your own retail order forms?
Lead Capture
Use online forms to let customers subscribe to your newsletter, join your loyalty program, or receive notifications about new arrivals and promotions.
Improved order accuracy
Digital forms minimize errors by offering predefined options and validation checks, ensuring accurate order capture.
Capture orders on the go!
Create, edit, and access your forms anytime. The beauty of Zoho Forms? It works even without an internet connection! Capture orders offline and have them automatically synced to your Zoho Forms account once you're back online.
Multiple Payment Options
Offering a variety of secure payment options is no longer a nicety, it's a necessity. Customers have preferences, and catering to them and providing secure and familiar payment gateways fosters trust and builds their confidence in you.
Automated repetitive tasks
Set up automated email, SMS, and WhatsApp notifications, freeing up your team's time to focus on higher-value activities and provide exceptional customer service.
CRM and marketing automation
Automatically sync customer data with your CRM for better customer relationship management.
No coding knowledge required!
Build professional and effective forms for your retail needs using Zoho Forms' intuitive drag-and-drop interface.
Build forms that wow with Zoho Forms!
Select from a variety of fonts, layouts, and incorporate branding elements to create a professional form.
Organize fields into sections by grouping related information together to guide the user through the process.
Personalize the experience for each customer (for example, call them by their name).
Make your forms dynamic! Use conditional logic to adjust form fields or options based on previous selections.
How online order forms can be used in retail
Implement online grocery ordering forms with delivery options to streamline the shopping experience.
Let customers personalize their orders by specifying preferences such as plant type, quantity, and additional details, all through tailored online forms.
Offer pre-order forms for in-demand furniture pieces, capturing customer details and preferences.
Enable customers to reserve newly launched gadgets or gaming consoles through online reservation forms.
Offer online ordering forms for take-out or delivery, allowing customers to customize their orders and choose their preferred pick-up time.
The potential of online order forms for retail sales processes goes far beyond just capturing basic order details!
Create interactive forms where customers can design personalized products like phone cases, t-shirts, or gift baskets by letting them upload images or choose colors and fonts.
Offer exclusive discounts and dynamic prices based on products chosen by each customer to enhance satisfaction and drive sales.
Move beyond static review and testimonial forms. Use online forms with interactive features like star ratings, emoji reactions, or open-ended text boxes and gain deeper insights into customer satisfaction and identify areas for improvement.
Crafting the perfect retail order form
Showcase your products
Invest in professional-looking product photos to showcase your products in their best light. Customers rely on visuals to make informed decisions, make sure they can consult images instead of just names when selecting products .
Make product selection seamless
Make the selection process a breeze with a user-friendly interface. Utilize dropdowns, radio buttons, or checkboxes for size and color options.
Provide customization options
If you offer customizable products, include additional fields for options like text engravings or custom design choices. Clearly explain these options and provide examples or instructions where necessary.
Collect payments
The ideal order form allows customers to complete the entire purchase journey—product selection, order details, and secure payment—all within the same form. Integrate a secure payment gateway like Stripe or PayPal directly into your order form to simplify the checkout process and avoid lost sales.
The road from retail to online: Zylker headphones
How India's first exclusive online store for headphones, earphones and personal audio devices carved a niche in the country's e-commerce space with a little help from Zoho Forms.
Background
The brand Zylker headphones is as an exclusive headphone and earphone retail store and their focus shifted primarily to the web store.
The challenges
As Zylker headphones continued to expand their business, with it so did their traffic online. When they began selling a commendable number of headphones in different styles from various brands, it became essential that their potential customers get the white glove treatment, -especially on the online store. They needed a tool to help collect leads from the relevant landing pages.
The solution: Zylker headphones implemented online order forms with Zoho Forms
Their growing team needed a tool like Zoho Forms to help generate leads from specific product landing pages. Zoho Forms came through in helping them create those forms. Using Zoho Forms, they created the form with ease and embedded it via iframe on the required landing page.
Form entries from such lead generation forms needed to be automatically passed to their CRM as leads.
They used Zoho Forms to handle the following:
Support enquiries
Warranty claims
Return pickups
Product review
Product listing creation
Benefits Zylker headphones had with Zoho Forms
Features such as an auto-generated iframe code to embed forms on their website made it easy to implement forms on their landing pages without any coding knowledge.
Form entries from such lead generation forms could be automatically passed to their CRM as leads.
They could track the leads coming in from their Google Adwords. Thus, they were able to quantify their performance in terms of lead collection.
The form entries were successfully created as tickets in their Zoho Desk account with the Zoho Forms - Zoho Desk integration, increasing efficiency in the way they handled customer service requests and ensuring highly satisfied customers.
Product listing creation
Note:"The solution described here was developed for a real use case of a Zoho customer. All names, identifying details, and screenshots have been anonymized to retain privacy."
Do you have a use case like this one?
Optimize your online order forms and watch your retail business thrive!
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