How can I configure Zoho mail add-on?

While configuring Zoho Mail Add-on, you can either share the customer emails with other users (Public) or keep them personal (Private) in your Zoho CRM account.

 
To set up a private email account:
  1. Log in to Google Apps.
  2. In the Google Apps Dashboard, select the Google service.
  3. Click Zoho Recruit from Google's universal navigation.
  4. In Zoho Recruit, click Setup > Apps & Add-ons > Google Apps > Zoho Mail.
  5. In Zoho Mail Add-on page, select Private Account option.
     
  6. Select a mailbox to configure within Zoho Recruit.
  7. Click Save.

To set up shared email account:

  1. Log in to Google Apps.
  2. In the Google Apps Dashboard, select the Google service.
  3. Select Zoho Recruit from Google's universal navigation.
  4. In Zoho Recruit, click Setup > Apps & Add-ons > Zoho Apps > Zoho Mail.
  5. In Zoho Mail Add-on page, do the following:
    1. Select the Share Email option.
    2. Select the mail box.
    3. Enter your Google Apps password.
       
  6. Click Save. 
Notes:
  • After configuring your Zoho Mail Add-on as a shared account, you need to enable sharing option for each Candidate, Contact, or Job Opening.
  • Even while configuring your Zoho Mail Add-on as private account, you can view emails of other users provided they have enabled.