Features

Cobrowse lets you securely view and interact with your customer’s web browser in real time. It helps technicians guide customers through forms, resolve issues faster, and provide clear, step-by-step support, without accessing the customer’s entire device.

• Annotations
  Highlight areas, draw, and mark up the customer’s web page during the session for clearer instructions and better guidance.

• Request Control
  Request control access from the customer when you need to interact directly with their browser. The customer must approve your request before you can take control.

• Invite Technician
  Invite another technician within your org to join an active session for additional assistance when needed.