Launchpad

Zoho is positioned as a Challenger in the 2024 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms. Learn more!

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CRM

Comprehensive CRM platform for customer-facing teams.

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Voice

Cloud Contact Center Software for businesses.

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Sign

Digital signature app for businesses.

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Forms

Build online forms for every business need.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

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SalesIQ

Live chat app to engage and convert website visitors.

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Appointment scheduling app for consultations with customers.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

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Thrive

Complete loyalty and affiliate management platform.

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Unified platform to deliver top-notch customer experience.

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Create, send, and track targeted email campaigns that drive sales.

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Cloud Contact Center Software for businesses.

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Digital signature app for businesses.

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Build online forms for every business need.

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All-in-one social media management software.

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Survey

Design surveys to reach and interact with your audience.

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SalesIQ

Live chat app to engage and convert website visitors.

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Online website builder with extensive customisation options.

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Backstage

End-to-end event management software.

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PageSense

Website conversion optimization and personalisation platform.

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All-in-one marketing automation software.

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LandingPage

Smart landing page builder to increase conversion rates

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Webinar

Webinar platform for webcasting online webinars.

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LeadChain

Sync, manage, and convert leads across channels seamlessly.

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Domains

Easy domain registration, transfer, and secured DNS management.

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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

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Thrive

Complete loyalty and affiliate management platform.

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Publish

Manage all your local business listings on a single platform.

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Marketing Plus

Unified marketing platform for marketing teams.

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Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

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Service

Desk

Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Voice

Cloud Contact Center Software for businesses.

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SalesIQ

Live chat app to engage and convert website visitors.

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Bookings

Appointment scheduling app for consultations with customers.

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FSM

End-to-end field service management platform for service businesses.

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Lens

Interactive remote assistance software with augmented reality.

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Solo

The all-in-one toolkit for solopreneurs.

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Service Plus

Unified platform for customer service and support teams.

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Finance

Books

Powerful accounting platform for growing businesses.

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Expense

Effortless expense reporting platform.

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Sign

Digital signature app for businesses.

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Inventory

Powerful stock management and inventory control software.

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Invoice

100% Free invoicing solution.

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Billing

End-to-end billing solution for your business.

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Payroll

Payroll software with automated tax payments and filing.

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Commerce

eCommerce platform to manage and market your online store.

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Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

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Solo

The all-in-one toolkit for solopreneurs.

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Payments

Unified payment solution built for all businesses.

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Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

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Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

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WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
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PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

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Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
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eProtect

Comprehensive email security and archiving for every business.

eProtect
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OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
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IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

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IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

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Service Plus

Unified platform for customer service and support teams.

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Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

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Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Automate tasks, organize information, and respond faster to customers

Automate ticket assignment

With Creator's low-code powered customer support platform, you can build custom ticketing tools that help you automatically track and assign new tickets to your service representatives. Prioritize based on specific criteria, categorize them based on things like type or region, and assign them to the right people.

Empower your field teams

Nobody likes to handle paperwork. With ready-to-use customer service mobile apps, your field service teams can update information, upload images from the service site, generate invoices, and get customer e-signatures on the go. All from a single powerful and 100% customisable customer service platform.

Gain insights to improve customer service

Collect feedback from customers at retail outlets to help improve customer service. And, with a single dashboard on Zoho Creator, you can track of everything important— customer feedback, average response time, ticket backlogs, customer ratings, agent workloads—and spot bottlenecks quickly.

Provide personalized portals

Combine your service desk application with an online community so that your customers can find answers from past conversations. With Creator's customer service / support platform you can quickly deploy dedicated customer portals, through which your customers can track their support requests, interact with peers, and contribute to the community.

Switching to Zoho Creator is simple

Our low-code customer service platform can help your team in multiple scenarios:

illustration

Paper-based systems

If your team is reliant on a paper-based system, you can easily replicate a Creator application to handle the same processes, using our drag-and-drop form builder—and you won't need developer experience to do it.

Spreadsheet systems

If your team works with a lot of spreadsheets—and are finding it difficult to collect and collate data into one unified version—Zoho Creator lets you convert your spreadsheets into apps in a matter of minutes.

Traditional systems

If your team has to wait weeks or months for IT to build a project-based application or a quick form, Creator gives you the power to do it yourself. And don't worry, Creator applications can be built or tweaked with minimal technical knowledge.

Top brands create on our platform

Digitize end-to-end with this powerful customer service platform

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Frequently Asked Questions

What is a customer service platform?

Customer Service Platform enables your customer-facing and support teams to a efficiently streamline the various processes involved while providing multi-channel support to customers, be it via live chat, phone calls, or emails. With a Customer Service Platform in place, your teams can automatically track and assign new tickets to your representatives, gather feedback. They can also monitor important KPIs, such as average response time, ticket backlogs, customer ratings, and agent workloads.