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Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

Try now
Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
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Omnichannel engagement with complete customer context

Zoho CRM Plus provides you the convenience of having all your teams and the channels your customers use to interact with your business, such as phone, email, live chat, surveys, and social media, in one place, so you can view and respond to all interactions and maintain continuity across every channel, regardless of the mode of engagement.

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Omnichannel Customer Engagement

Why choose Zoho CRM Plus for your omnichannel engagement?

  • Omnichannel engagement
  • Unified customer signals
  • Unified teams
  • Unified interface
  • Omnichannel engagement

    Connect all your customer-facing channels to CRM Plus and manage them from one screen. Create and send email campaigns, make calls, engage with your audience across different social media channels, send surveys, and more.

  • Unified customer signals

    Stay informed about customer interactions in real-time across sales, marketing, and customer service, as well as all third-party apps integrated with CRM Plus and act on them instantly from a unified panel.

  • Unified teams

    Unify your customer-facing teams in one place so they can work together and collaborate on campaigns. Use that cross-functional visibility to improve your campaign performance.

  • Unified interface

    Manage all your sales, marketing, and customer service tools in a single account. Import your teams and data, manage their access, and take care of all your customer-facing efforts from one platform.

Create and send powerful email campaigns

Personalize every email message you send by choosing from a wide range of pre-built templates and using merge tags and dynamic content. With CRM Plus's powerful email marketing tools, you can create efficient email workflows to nurture your subscribers through a series of emails and send out messages at the optimal open times. You can even customize your workflows to respond to your email replies and push active contacts to your CRM.

Learn more
Email Workflow

Provide the best customer service across every channel

Zoho CRM Plus's omnichannel help desk enables you to track and respond to customer conversations across channels, such as phone, email, live chat, social media, telephone, and survey responses. Categorize tickets based on priority and view and respond to customer tickets from a single, universal inbox. View relevant customer context for incoming tickets, such as ticket history, so your customers don't have to repeat themselves.

Learn more
Sort customer tickets

Reach out to your audience on multiple social channels

Connect and engage with your audience on different social platforms like Facebook, Twitter, Instagram, LinkedIn, Pinterest, TikTok, Google My Business, and Youtube. Whether you receive a mention from a prospect or post a new campaign, use our powerful social publishing and messaging tools to create meaningful interactions. You can schedule posts, create a content pipeline, and plan all your social media engagement.

Learn more
Social Publishing

Leverage WhatsApp for your sales and service communications

Connect your WhatsApp business account to CRM Plus and start managing all your conversations from one place. Create canned responses for frequently asked questions and have your team answer questions directly from CRM Plus. Share documents, take notes for your sales team to follow up on, and keep the conversations going. Through instant messaging in Zoho Desk, you can connect to popular customer engagement channels such as WhatsApp, Telegram, Line, and WeChat, and take your service communications there.

Add WhatsApp as an additional service channel

Get notified on customer interactions through unified signals

When a prospect opens your email campaign, mentions your company on social media, or has responded to your survey, you're instantly notified through SalesSignals. SalesSignals provides you all relevant context related to a notification so you can instantly engage with the customer from the SalesSignal panel.

Learn more
Unified Signals

Provide engaging website experiences for every visitor

Proactively engage with website visitors and assist them online. Geo-locate your visitors, score them based on metrics such as time spent on your site and pages visited, and assist them through audio call and screen share features. With a single click, you can easily convert chats into leads for your sales team to follow up or into tickets for your service team to address.

Learn more
Website Live Chat

Make and track calls directly from CRM Plus

Connect your PBX systems with Zoho CRM Plus and let your customer-facing teams place, receive, transfer, and record calls from within the platform. CRM Plus connects to over 140 telephony providers and enables you to make calls with the click of a button. You can set up reminders for upcoming and missed calls, auto-log calls, and use call analytics to measure your sales team's performance.

Unified Telephony

Create surveys that gather more responses

Gather customer feedback and improve your business performance with surveys. Design the best survey with over 250 built-in templates and drag-and-drop questions, share them on social media or embed them onto your website, and obtain instant feedback to improve your customer experience efforts.

Learn more
Build Surveys

True unification in every sense

CRM

Change a ticket's priority right from your CRM. Your salespeople can change the ticket priority to high for high value customers.

Live Chat

View contextual customer details from CRM, Desk, and Campaigns for every live chat interaction.

Calls

View contextual customer information while talking to a prospect, such as past email conversations, social media interactions, tickets raised, and more.

Survey

Convert positive survey responses as leads in your CRM and negative replies as tickets for your customer service team.

Social media

Easily convert a Twitter post as a lead or contact to your CRM or add it as a ticket for your customer service team to assist.

Website

Track whether your website visitor arrived via a specific marketing campaign.

Third party apps

Integrate apps you use everyday with Zoho CRM Plus. If you use MailChimp for marketing, SurveySparrow for surveys, or other similar apps, you can easily integrate them from among 500+ extensions in our Marketplace.

Support tickets

View important customer details from your CRM for all your tickets, like the deal name, deal size, assigned account manager, and more.

All your customer-facing tools in one place

Deliver exceptional customer experiences today, tomorrow, and forever

30-day free trial. No credit card needed.