Your use case. Our milestone. The 200th post in our "Kaizen Series: Continuous Improvement for Developer Experience" is coming up. Share Now

X
Skip to product menu
close
EXPLORE ALL PRODUCTS

Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

Try now
Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Skip to main content

Status Codes and Responses

In Zoho CRM, GraphQL API queries describe the status of the query through different HTTP status codes or error responses. The possible status codes or error responses are:

Success Response: Status 200 OK

Zoho CRM GraphQL APIs returns 200 OK status when a query runs successfully.

Error Responses

Zoho CRM GraphQL APIs return error in 200 and 400 HTTP status codes based on the type of error.

  1. 400 Status codes

    GraphQL error

    Possible 400 status code errors
    • FEATURE_NOT_ENABLEDHTTP 400

      GraphQL feature not enabled for your profile.

      Resolution: Invoke the Enable GraphQL API.

    • FEATURE_NOT_SUPPORTEDHTTP 400

      GraphQL APIs are queried from a Zoho CRM Edition that does not support GraphQL.

      Resolution: Please try GraphQL APIs from one of the supported editions. It is supported for Enterprise, Zoho One Enterprise, CRM Plus and Ultimate edition orgs. Please note that GraphQL APIs are not available for Trial Edition of these editions.

    • MANDATORY_NOT_FOUND HTTP 400

      Request body is empty.

      Resolution: Invoke using valid request body .

    • OAUTH_SCOPE_MISMATCHHTTP 400

      Invalid oauth scope to access a GraphQL.
      Resolution: You do not have the right scope to access GraphQL. Create a new client with the valid scope for accessing GraphQL - ZohoCRM.GraphQL.Read.

  2. 200 Status codes

    200 HTTP status codes are returned in two cases. (a) Error from GraphQL server due to issue in the input when validated against the schema and (b) runtime errors due to credits, depth and so on.

    (a) Error from the GraphQL Server : GraphQL Error Representation

    Error handling and response to client requests are outlined in the GraphQL Error Representation. In the case of a processing error in a query, GraphQL API provides a json response containing the "errors" field, which comprises an array containing one or more error objects. Each error object within the "errors" array encompasses the following fields:

    • message: Description of the error.
    • locations (optional): Indicates line and column of the location of the error in the query.
    • extensions (optional): Indicates classification of the error.

    GraphQL error

    Possible Errors
    • DataFetchingException

      Exemption during data fetching.

      Resolution: Contact support team.

    • ExecutionAborted

      This error is thrown when query execution is aborted because the query complexity is greater than the allowed limit of 1000.

      Resolution: Modify query to decrease complexity.

      Example

      • "Maximum query complexity exceeded 1100 > 1000."
    • InvalidSyntax

      Query syntax is invalid.

      Resolution: Refer to the "message" and "location" key in the response for the details of syntax error and correct it.

      Example

      • "More than 200,000 'whitespace' tokens have been presented. To prevent Denial Of Service attacks, parsing has been cancelled."
      • "More than 500 deep 'grammar' rules have been entered. To prevent Denial Of Service attacks, parsing has been cancelled."
      • "More than 15,000 'grammar' tokens have been presented. To prevent Denial Of Service attacks, parsing has been cancelled."
      • "More than 1,048,576 characters have been presented. To prevent Denial Of Service attacks, parsing has been cancelled."
    • ValidationError

      Query is invalid against the schema. This occurs when an invalid field or type name is used in the query.

      Resolution: Refer to the "message" and "location" key in the response for the details of the wrong type or field error and correct it.

      Example

      • "Validation error (FieldUndefined@[Records/campaigns]) : Field 'campaigns' in type '_Records' is undefined."
      • "Validation error (FieldUndefined@[Records/Campaigns/_data/Id]) : Field 'Id' in type 'Campaigns__data' is undefined."
    (b) Runtime errors due to credits, depth and so on.

    In the case of a runtime error in a query due to credits, depth and so on, the CRM Server returns error with 200 Status Code.

    Possible Errors
    • LIMIT_EXCEEDEDHTTP 200

      Refer to the "message" key in the response for details and correct the query.

      Example

      • "Number of parent and child record fields exceed the maximum allowed limit."
      • "Number of fields exceed the maximum allowed limit."
      • "Criteria limit exceeded."
      • "Number of multi-line fields exceed the maximum allowed limit."
      • "Maximum query depth exceeded 4 > 3."
      • "No.of sorting exceed the maximum allowed limit."
    • INVALID_QUERY HTTP 200

      Query is invalid.Refer to the "message" key in the response for details and correct the query.

      Example

      • "Null value is not compatible for the operator."
      • "Field in the order by should have order key with valid value."
      • "Value given seems to be invalid for the column."
      • "Each field in the criteria must have exactly one mandatory operator."
    • INVALID_DATAHTTP 200

      Part of input in the query is invalid.Refer to the "message" key in the response for details and correct the query.

      Example

      • "Module is not supported in API."
      • "The {resource} name given seems to be invalid"
      • "The offset given is invalid."
      • "The offset given is expired."
    • INVALID_MODULEHTTP 200

      The module name given seems to be invalid.
      Resolution: Specify a valid module API name. Refer to possible modules section above.

    • INVALID_QUERYHTTP 200

      Query is invalid. Refer to the "message" key in the response for details and correct the query.

      Example

      • "Each field in the criteria must have exactly one mandatory operator."
      • "Field in the order by should have order key with valid value."
      • "Null value is not compatible for the operator."
      • "Value given seems to be invalid for the column."
    • OAUTH_SCOPE_MISMATCHHTTP 200

      User does not have a scope permission to access the module
      Resolution: You do not have the right scope to access this API. Create a new client with the valid scope for accessing the module.