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Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
Service Plus

Unified platform for customer service and support teams.

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Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

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Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
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  • CRM
  • Enterprise CRM Software
ECRM banner bg

Zoho CRM has been featured across multiple
Gartner Magic Quadrants since 2011

A Visionary in Gartner Magic Quadrant for Sales Force Automation 2022 A Visionary in Gartner Magic Quadrant for Lead Management 2020

A secure and scalable
CRM at the heart of your enterprise

Enterprise organizations have to manage large volumes of customer data, coordinate and execute complex business processes, maintain impeccable security standards, and comply with local and international regulations.

Zoho CRM enables enterprise organizations to unify their business data across departments and deliver a more compelling customer experience. With our robust backend infrastructure, rich feature set, and enterprise-grade data security processes, we've empowered highly complex, large-scale businesses to operate seamlessly and securely across the globe.

Bespoke industry solutions

With their own special challenges, businesses in vertical markets struggle to find solutions that fit their needs. However, the flexibility and depth of customization offered by Zoho CRM empowers every business to implement our solution seamlessly into their operations. From fields and modules to business processes and workflows, every aspect of Zoho CRM can be molded to meet the needs of your respective business and vertical with ease.

Uncompromising
security and compliance

With more businesses going global and a surge in privacy-conscious customers, it's vital that every aspect of your business—from processes to the technology used—is secure, adheres to global privacy standards, and is compliant with laws around the world. At Zoho, we're consistently testing and certifying our products and internal processes against leading global privacy and security standards—all to ensure that you can leverage our tools and run your business with complete confidence.

  • Replicate organizational hierarchy within Zoho CRM
  • Maintain granular control over data access with Roles and Profiles
  • Mark and encrypt sensitive data at rest
  • Use single sign-on and multi-factor authentication to secure accounts
  • Whitelist and block specific IPs from accessing the application
  • Integrate with Active Directory to manage user IDs and security settings

UPTIME
99.99%

Security and compliance certifications

End-to-end implementation support

Zoho is committed to supporting its enterprise customers far beyond the point of purchase. Starting with initial contact, our Enterprise Business Solutions team will gather a list of requirements based off your particular business processes. With that knowledge in hand, the team will build a working prototype, deploy it across your organization, and troubleshoot any issues moving forward. This end-to-end support process reduces the resources required to get your new CRM up and running.

Learn more about enterprise services

Consult

Gather requirements:

Conduct a detailed study to understand your IT landscape and business processes

Identify challenges:

Analyze the information obtained to identify challenges, gaps, and redundancies

Build

Develop a BRD:

Collate insights, appropriate solutions, and implementation strategies into a comprehensive business requirements document

Prototyping:

Use the BRD to develop a prototype of your customized solution

Deploy

Migration:

Deploy the solution through our EBS framework and migrate your data systematically

Onboarding:

Equip your in-house trainers with the skills and expertise required to implement your new CRM system

Assist

Usage reports:

Improve your business processes by analyzing quarterly product usage reports and discussing best practices with your technical account manager

Technical support:

Resolve any of your technical issues with our team of expert support engineers on standby

Comprehensive onboarding and training

Up-skill your organization by scheduling an in-person or online training program with one of our product experts. Tailor your instructor-led course to serve different job roles—such as, IT admin, manager, trainer, or sales rep—depending on your team structure and specific process requirements.

Learn more about CRM training

Focused support with SLA for maximum continuity

With our enterprise support system, you'll get access to highly-skilled support engineers on standby, 24 hours a day, 365 days a year. They can assist with all your issues—big and small—within a priority response time of 1 hour.

Dedicated support for customer relationship management solutions

An extensible platform for
your entire organization

With powerful APIs and SDKs, a custom mobile app builder, and integrations with all the most popular business apps, Zoho CRM is much more than just a piece of software. It's a full-service platform for your enterprise.

APIs

Integrate apps across your tech stack

SDKs

Build customized web
and mobile apps

Serverless Functions

Automate operations at scale

Vertical Platform

Build white-label solutions

SIGMA

Develop custom extensions

Marketplace

Access to 1000+ extensions
for Zoho applications

Unify your data across your tech stack

Zoho CRM's developer platform offers the right mix of low-code and pro-code tools to automate operations and integrate data across your enterprise stack. Zoho CRM lets you run fully managed, end-to-end serverless code that deploys and automatically scales in the cloud. Easily integrate your legacy and in-house proprietary tools, leveraging our robust APIs to unify customer data from across different applications and maintain a single source of truth.

Global presence

With offices and data centers in multiple countries, a global workforce, and an international network of renowned SI partners, we are here to help you get set up—wherever your business is based.

International presence

A network of experienced
System Integration partners

We work with System Integration partners from around the world to help you get the best CRM experience you can. These qualified experts understand your unique requirements and will help customize your new CRM solution to reflect your business needs.

Why choose Zoho CRM?

For the last 15 years, Zoho CRM has invested extensively in product R&D, resulting in a mature, enterprise-grade software solution. While other companies have spent their earnings to continuously promote their products, we've invested the majority of our profits in the core principles of software development, deepening our CRM feature set as well as leveraging functionality from the larger Zoho ecosystem. This truly robust offering empowers our enterprise customers to flexibly scale and adapt as they react to an evolving global market.

50%Faster

implementation and deployment
compared to the competition

  • Faster implementation and deployment compared to the competition
  • Higher adoption rate among sales reps
  • Ecosystem of 45+ integrated business applications to run your enterprise operation
  • Common tech stack built from the ground up through years of R&D investment
  • Longstanding commitment to our customers' data privacy

Zoho CRM - Recognized by critics
and highly rated by users

Gartner Magic Quadrant Sales Force Automation 2022 - Visionary
Nucleus Research CRM Technology Value Matrix 2021 - Leader
Constellation ResearchBest Enterprise Software Vendor 2019
Gartner Peer Insights Best Sales Force Automation Software 2019
IDC SaaS CSAT Award for Sales Force Automation 2020

One of India's largest NBFC serves its growing customer base using Zoho.

India Infoline (IIFL) is India’s leading integrated financial services group headquartered in Mumbai. 5paisa is IIFL’s online trading portal, established in 2000 to cater to the company’s retail brokering services. With tens of thousands of users leveraging Zoho CRM's robust functionalities, they effectively manage their sales pipelines, track real-time performance of their sales and operations teams, as well as automate operations at scale with customized workflows.

225,000 Daily custom function calls
150,000Daily email volume
300,000 Leads serviced per month
35,000 Accounts opened per month
225,000 Tickets resolved per month
350,000Clients engaged per month

Zoho's operating system is very robust, and contains the collective memory of Selectra's entire business. We can generate workflow loads and custom functions ourselves and we can accomplish new initiatives quickly.

With Zoho CRM, the team at lubrication engineers grew their sales initiatives with better processes in place.

Moving to Zoho CRM, we were able to quickly bring in all of the necessary data, and process our customer requirements in minutes.

Purolite experiences enhanced accounting and auditing, and improved productivity with shortened sales cycles using the Zoho platform.

Aurian De Maupeou Co-Founder, Selectra
Paul Grimes VP of Marketing,
Lubrication Engineers
Divya Sundaraju Asst.Manager - Learning & Development, FundsIndia
Nucleus Research
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Do you want to learn more about
how Zoho CRM can help your company? Our team will get in touch to help you identify which services will benefit your enterprise most.