Zoho CRM
support and customer services

"Our onboarding specialist made the process of establishing a CRM within our company a complete breath of fresh air. He took this time to delve deeply into the needs of our organization, and was very knowledgeable and helpful. Each session, he would utilize remote assistance to take control of my screen and give me a clear sense that everything is being put together piece by piece right before my eyes, with my direction and requirements. This level of support is unrivaled. It's much more effective than having people direct me to articles and telling me to do it myself. It was a great experience from start to finish."

"The support given by our onboarding specialist is truly commendable. From day one, she helped us understand the CRM system and processes right from the basics. We've had multiple screen share sessions and lots of over-the-phone support from her, and she handled all our queries patiently and sorted out our concerns in no time. One thing we truly appreciate is her response time. Whenever we had any issues, she was just a call away. With her guidance and continuous support, we were able to streamline all our data and processes. Overall, we have had an amazing experience working with her and look forward to continued support from her in the future as well."

"Our assigned specialist has been wonderful with our onboarding training. She has been very knowledgeable and professional, and was able to answer all our questions and provide easy instructions. She has been able to provide solutions we didn't know we needed and recommendations that suit our business needs. On top of her tech and business knowledge, she has been patient and friendly."

"Often with tech support, it can be difficult to understand what's being explained due to technical language. Or vice versa, it can sometimes be difficult for us to explain in proper terms, what we're trying to accomplish. However, our Zoho support rep was not only friendly and helpful but could also understand and patiently explain complex technical processes in very understandable terms."

"We were very new to CRM and didn’t know where to begin! The Zoho Jumpstart team helped us every step of the way from the very first hello. Their knowledge, experience, and patience helped us to realize what we wanted and then they worked diligently to make it a reality. They did an outstanding job of customizing the CRM modules to fit our business and tailor it to the way we work and communicate. We highly recommend the Jumpstart team and can’t thank them enough for all their hard work! Fantastic job!"

"Zoho Support handled the implementation of Zoho CRM for our company and the migration of data from Salesforce. Our support rep took the time to brainstorm with me and understand how I could integrate Zoho more successfully for my sales team. His highly developed sense of responsibility ensures that projects are handled efficiently and within the set timeline."

"Zoho CRM offers a robust ecosystem that allows us to customize it to our needs. The 360-degree view of customers helps us offer highly personalized services to every customer, taking us closer to our vision of being the best partner in the diagnostics field. The mobile app is customized to our needs with the automation of processes. This is helping our field sales agents to be more productive. The Zoho EBS team helped us achieve complete digital transformation."

"Zoho CRM enterprise solution implementation for our business was critical in addressing changing market dynamics. Flexibility, scalability, and a 360-degree view of the customer are vital features of the CRM platform. Providing faster responses to our customers and improving customer satisfaction during the COVID-19 pandemic is very dear to our organizational culture. Zoho's Enterprise Business Solutions (EBS) team partnered in our CRM implementation after thoroughly analyzing our processes. Process improvement and engineering was the core of our Zoho CRM solution implementation."