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Services | CLASSIC | PREMIUM | ENTERPRISE |
|---|---|---|---|
| Availability | All Customers | All Customers | All Customers |
| Channels | Email & Phone | 5 Channels (Email, live chat, phone, Zoho community and Remote assistance ) | 5 Channels (Email, live chat, phone, Zoho community and Remote assistance ) |
| Cost | Free | 20 % of the license fee | 25 % of the license fee |
| Subscription period | - | Yearly or monthly | Yearly Subscription |
| Response time | 8 hours | 3 hours | 1 hour |
| Phone support | 8 / 5 | 24 / 5 | 24 / 7 |
| Live Chat Support | - | 24 / 5 | 24 / 7 |
| Technical Account Manager | - | Yes | Yes |
| Change Request | - | - | Yes |
| Minimum number of Users | 1 | 1 | Min 500 user org |
FAQs
- USA+1(888) 900 9646
- UK +44 (20) 35647890
- Australia +61-2-80662898
- Germany +49 8000229966
- Sweden +46 201408150
- Italy +39 (0) 287103737
- Netherlands +31 707007083
- Spain +34 918368598
- France +33 805542462
- India +91-44-69656060
- KSA 800 3011 222
- Bahrain +973 1650 1904
- South Africa +27 800221023
- Egypt 08000060336
- Rest of Africa +27 214268086
- Nigeria
- Kenya 0800601167
- Qatar00800101137
Alternatively, you can drop us an email at support@zohopeople.com
Of course! Classic support is available to all free edition users. You can email us with your questions to support@zohopeople.com. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.
Support via call is only available to customers with a paid subscription of Zoho People. You can still drop us an email and our support staff will respond promptly with a solution to your problem.
You can reach us anytime by calling our toll-free numbers between 9 am and 5 pm on business days, or send us an email requesting a call-back, and we'll be happy to assist you. For immediate support, you can access live chat by upgrading to a premium or enterprise support plan.
Classic support is available for free, 24 * 5 on business days, Monday - Friday. You can drop us a mail at support@zohopeople.com and our support staff will respond to you within 8 hours.
Remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.
Premium & Enterprise support comes with a dedicated technical account manager who caters to your company. You can reach out to your account manager through chat, or email when product assistance is required. Aside from dedicated support, the account manager also interacts with you to understand your business thoroughly and helps you configure and customize Zoho People to meet your company's specific needs. They will also help you improve the overall efficiency of your company's HR process by reviewing your feature usage, offering constructive suggestions, and teaching you best practices.
If you require any minor adjustments to the modules and workflows implemented in your account during the onboarding period, we will review and incorporate those changes as needed. Please note that applicable charges may apply.
If you choose Premium Support, you will either be charged a minimum of / month or / year or 20% of your subscription fee, whichever is higher.