Features included in Zoho Service Plus
Explore the capabilities of the unified customer service platform.
Download PDF- All Products
- Desk
- Projects
- Assist
- Lens
- Survey
- Analytics
- SalesIQ
- Cliq
Desk
TICKET MANAGEMENTAvailability
E-mail tickets
Comment in ticket
Private conversations in ticket
Spam tickets
Ticket history
Ticket resolution note
Ticket tags
50 / Ticket
Add resolution as KB
Suggested articles
Merge tickets
Split tickets
Clone ticket
Ticket timeline
Read / Unread tickets
Pinned conversation
Followers
Time entry
Approvals
Team ownership
Ticket sharing
Send as email
Mass reply
Scheduled reply
Parent-child ticketing
AGENT PRODUCTIVITYAvailability
Quick ticket view (Peek view)
Response editor with rich text supports
Advanced search
Response draft
Table view
Keyboard shortcuts
Agent queue
Teams queue
Search facet
Snippets for faster response
Email templates in reply
Work modes
Review ticket replies
Gamescope for agents
Agent idle timeout
REAL TIME COLLABORATIONAvailability
Real time updates in ticket list & detail view
Real time ticket count in starred views
Team feeds
Agent collision detection
Agent collision chat
Agent collision reply avoidance
CUSTOMER SUPPORT CHANNELSAvailability
Email channel
100
Help center
Feedback widget
1 / department
Advanced web forms
50
X (Twitter)
2 brands (add-on brand available on request)
Facebook
2 brands (add-on brand available on request)
Instagram
2 brands (add-on brand available on request)
Instant Messaging
Community forums
Telephony
Live chat (powered by Sales IQ)
INSTANT MESSAGINGAvailability
Live Chat (Business Messaging)
WhatsApp
Yes (Usage-based charges applied by WhatsApp )
Telegram
Wechat
LINE
Facebook Messenger
Instagram
Dashboard
WhatsApp sandbox
Canned messages
Auto-responses
WhatsApp Template Messages
Ticket conversion
Embeddable options
Block users
Chat transfer
Notifications
Customer happiness ratings
Custom workflows
Blueprint in IM
IM webhooks in Zoho Desk
Chatbots in IM
HELP DESK AUTOMATIONAvailability
Notification rules
Macros
30 / department
Workflow rules
30 / department / module
Supervise - Time-based rules
30 / department
Custom actions gallery in workflows
Custom functions in workflows
Schedules
10 / department
Field watching
Contract and support plans
TICKET ASSIGNMENT RULESAvailability
Direct assignment to agents and teams
30
Round-robin ticket assignment by load balancing
15 / department
Round-robin sequential assignment
Agent specific threshold in Round-robin assignment
Active Skills
30 / department
Skill based Ticket Assignment
ADVANCED PROCESS MANAGEMENT - BLUEPRINTSAvailability
Active blueprints
20 / department
Transitions per blueprint
100
Common transitions per blueprint
5
Fields and actions per transition
30
State level SLAs & escalations
Dynamic transition owner
Transitions draft (Partial transitions)
Blueprint widget support
3 / transition
Strict mode controls
Custom functions in blueprints
SERVICE LEVEL AGREEMENTS (SLA's)Availability
Number of SLAs
20 / department
Stop the SLA clock (On hold state)
Multi-level escalations
Customer based SLA
Management in SLA
HELP DESK WORKING HOURSAvailability
Business hours
100
Holiday list
100
HELP DESK CUSTOMIZATIONAvailability
Custom email templates
Customize tabs
Customize form fields
Custom views
Starred views
Custom fields
230 / module
Custom ticket status & status grouping
Field dependencies
Teams
Formula fields
10 / module
Ticket templates
600 / department
Department specific layout
Multi lingual
Custom lookup fields
5 / module and layout
Picklist color coding
10 / module
Ticket Id customization
Layout rules
50 / department
Validation rules
50 / department
Multi layout
20 / department
Custom modules
10
Regular expressions
PERSONALIZATIONAvailability
Helpdesk appearance - Night mode
Display screen settings
Display font control
Reply editor font controls
Reply button behaviour
Landing page settings
Reply - article auto suggestion
Default send behaviour
Multi-language support
Date & time format control
ARTIFICIAL INTELLIGENCE - ZIAAvailability
Zia
Reply assistant
Sentiment analysis
Ticket auto tagging
Anomaly services
Answer bot
Field predictions
20 / department
Zia powered by ChatGPT
RE-BRANDINGAvailability
Custom domain mapping
MULTI-DEPARTMENTAvailability
Multiple department support tracking
50
Department as an add-on
Maximum 450
All-department view of tickets
Department based signatures
Department-Specific product handling
HELP CENTERAvailability
Private knowledge base for agents
Article versioning
Public knowledge base
Community
ASAP
Text-to-speech in ASAP mobile SDK
Business Messaging in ASAP
Multilingual knowledge base
Community gamification
301 redirection
Google analytics integration
Themes gallery
CSS customization
Custom widgets
Auto-translation of KB articles
Answer bot in ASAP
Multi-brand help center
HTML customization
GUIDED CONVERSATION Availability
GC flows
25 / department
Global variables
100 / portal
Session variables
100 / portal
Local variables
100 / flow
GC blocks
500 / flow
GC widgets
Agent widget - 1 / department
Customer widget - 5 / department
Flow metrics
CUSTOMER MANAGEMENTAvailability
Contact & account information management
Private notes for contacts & accounts
Dedicated owners for contacts & accounts
Contact & account custom fields
230
Merge contacts
Merge accounts
Custom views for customers
Contact & account insights
Deduplicate contacts & accounts
Follow contacts & accounts
Contact to product association
Secondary contact (Cc's)
Contacts to multiple accounts
ACTIVITYAvailability
Tasks
Events
Calls
TIME TRACKINGAvailability
Manual ticket time tracking
Auto ticket time tracking
Activity time tracking
Billing preferences
PRODUCTS Availability
Product based ticket tracking
Associate products to contacts
Associate products to accounts
Dedicated owner for products
Custom fields for products
230
Custom views for products
ANALYTICS Availability
Agent dashboard
Predefined reports
Ticket overview dashboard
Ticket status dashboard
Customer happiness dashboard
Tickets stages
Custom reports
Export reports to CSV, XLS or PDF
Custom dashboards
Headquarters dashboard
Response, resolution & FCR dashboards
Knowledge base dashboard
Community dashboard
Calls reports and dashboards
SLA dashboards
Telephony agent availability
All department analytics (Global reports and dashboards)
Agent availability report
Agent performance report
Schedule reports
Blueprint dashboard
ZIA dashboard
TELEPHONYAvailability
In-Product call notifications
Call-to-Ticket conversion
Answer over-the-web
Answer over-the-phone
Call logging
Call transfer
Call recording
Call hold
Call mute
Business hours configuration
Non-business hour management
Call queue handling
Outbound calls
Missed call management
Custom greeting configuration
Call routing (Sequential & simultaneous)
Call waiting message
Caller history
Voice mail
Real-time agent availability
Call reports and dashboards
Fallback number
Spam call handling
Call summary
Multi-Level IVR
AGENTS & PERMISSIONSAvailability
Profiles
50
Roles
250
Field-level access control
Data sharing
ADD-ONS & INTEGRATIONSAvailability
G suite
Zoho translate
Zoho Assist
1 free user
Google Chat
Zoho CRM
Zoho FSM
Bigin
Zoho Analytics
Zoho Projects
Zoho BugTracker
Zoho Lens add-on
SMS add-on
Zoho Cliq
Zoho SalesIQ
Zoho Meeting
Atlassian Jira
Slack
Zoho Books/Invoice
Zoho Inventory
Zoho Subscription
Zoho Flow
Zoho Campaigns
Salesforce
Zapier
Office 365
MS Teams
Zoho PageSense
Google Play Reviews
YouTube
Telephony and PBX
ZOHO MARKETPLACE FOR ZOHO DESKAvailability
Public extensions
Extension starter pack
Private extensions
Custom actions via extensions
MOBILE APPSAvailability
Radar app for Zoho Desk
Zoho Desk app
SECURITYAvailability
IP range restriction (active directory)
CSP policy header
SSL certificate
Attachment controls
Single sign-on using SAML in helpcenter
User authentication (JWT) in ASAP
Federated login
DKIM/DMARC
ePHI field labeling
Field encryption
System field encryption
PRIVACYAvailability
Anonymization of agent and customer
Data center location
DSR - Data Subject Requests
Read recipients
ACCESSIBILITYAvailability
Highlight critical information
Underline links
Emphasis focus area
Animation controls
Reading mask
Zoom level adjuster
Screen reader
Keyboard focus navigation
Custom scrollbar
Toast notifications
Focus ring
Custom cursor
Page navigation
DEVELOPER TOOLSAvailability
API
1,000,000 calls / day / org.
API dashboard
API usage matrix
API usage alerts
Mobile SDK
Webhook
10 Active
Deluge (Custom function)
DATA ADMINISTRATIONAvailability
Export data
Import history
Past 60 days
Import data
30,000 / batch
Data backup
1 full backup / month
Sandbox
Audit log
DATA MIGRATIONAvailability
Migration from other help desk
Projects
BASICSAvailability
Projects
Unlimited
Project Templates
30
Pages & Chat
All Projects
User Hierarchy
CHARTS / REPORTSAvailability
Gantt charts
Across projects
Workload Report
Across Projects
Advanced Task / Issue Reports
Advanced
ZIA - Zoho's AI AssistantAvailability
Zia Insights
Zia Search
Zia Translate
CORE FEATURESAvailability
Tags
Project Feeds
Task management
Document sharing
Import from MS Project
Calendar & Forums
Google Apps Integration
Project Custom Status
Milestone Custom Status
Task Custom Status
Subtasks
Pre-Built Templates
Task Duration (Hours/Days)
Reminders
Project Timeline Gantt
Task Dependency
Across projects (All four types)
Task layout
Create
Sync Google Tasks
Time tracking
Export projects
Custom Views
Recurring Tasks
Timesheet approval
Time Log restriction
Blueprint for Tasks
Parallel Transitions
AI Chatbot powered by Zia
Project Budget
Work - Planned Hours (Planned vs Actual Report)
Across projects
Business Hours
Weekends & Holidays
Strict Project
Task Rollup
Earned Value Management
Milestone Layout
Project Layout
Flexible work hours
Workflow Rules
Critical Path
Baseline
Multiple Baseline Support
Task Layout Rules
Project Custom Fields
155
Milestone Custom Fields
215
Task Custom Fields
255
Issue Custom Fields
120
Timesheet Custom Fields
55
Custom Profiles and Roles
Custom Domain
Web Tab
Teams
ISSUETRACKERAvailability
Import Issues (CSV, XLS & JIRA)
Add issues through email
Export issues
Notifications
Business Rules
Web to Issue Form
Link Issues
Custom Fields
Email Settings
SLA
Webhooks
Custom Issue Email Templates
INTEGRATIONSAvailability
Zoho CRM
Zapier
Zoho Meeting
Zoho Sprints
Zendesk
Microsoft Teams
Office 365
Slack
ServiceNow
Zoho Invoice (For Invoice & Expenses)
Zoho Books (For Invoice & Expenses)
Zoho People
Dropbox
Zoho Analytics
Zoho Flow
Zoho Desk
Zoho Directory
SharePoint
GitHub
BitBucket
GitLab
Gitea
Assist
Remote SessionAvailability
Instant Chat
Desktop Application
UAC Compatibility
Clipboard Sharing
Remote Screen Blanking
File Transfer
Multi-Monitor Navigation
Send Alt+Ctrl+Del
Reboot and Reconnect
Session Transfer
Screen Capture
Schedule Sessions
Swap Screen
Session Notes
Voice Chat
Video Chat
Contacts Management
Annotation
Remote Print
Session Recording
Service Queue
Additional storage for session recording
Additional Call Credits for VoIP
Session Audit
Screen Sharing
Platform supported (Windows/ Mac/ Linux)
ChromeOS, iOS, Android and IoT device support
Remote Audio
Post Session Redirection
Department Admin
Scheduled Reports
Remote Billing
OrganizationAvailability
User Management
Organization Roles
Departments
Rebranding
Custom Email Templates
Email Configuration
Advanced Reports
Customer Widget
Number of Technicians
Based on the number of user licenses purchased
Technician Survey
Customer Survey
Custom Domain mapping
Security and CompliancesAvailability
TLS 1.2 transport security with AES-256-bit encryption
Idle-Session Time Out
Action Log Viewer
Two-Factor Authentication
Integrations/APIsAvailability
Integration with Zoho Desk
Integration with Zoho SalesIQ
Integration with Zendesk
Integration with ServiceNow
Integration with Freshdesk
Integration with Jira
Import Google Contacts
Zoho Assist APIs
Webhooks
ZIA Integration
Privacy and SecurityAvailability
IP Based restriction
Lens
FeaturesAvailability
Text Chat
Email and SMS Invite
Annotation for the technician
Technician and Customer App Support
Offline Recording
VoIP Calling
Desk Integration
CRM Integration
Calendar Integration
1 Simultaneous Session
Advanced Chat
File Transfer
Scheduled sessions
Multi-technician support
Basic Analytics
Session Notes
File Manager
Action Log Viewer
Import Contacts
Annotation for the customer
Freeze Camera Stream
Flash (iOS)
Zoom in/out of Video Stream
Magnify
2 Simultaneous Sessions
Session Recording (3GB free storage)
Live Snapshots
Departments
Custom Email Templates
Email Configuration
Rebranding
Custom Domain Mapping
Advanced Analytics
AR Comments
AR Measure
Share Camera of the technician
QR/Barcode scanner
Live Text (OCR)
Guest Technician Support
API Integrations
4 Simultaneous Sessions
Survey
SURVEY CREATIONAvailability
Number of Surveys
Unlimited
Number of Questions
Unlimited
Number of Responses (billed annually)
Unlimited
Number of Responses (billed monthly)
7000 responses/month
Responses add-on (billed monthly)
Label
Title
Number
In-mail Surveys
Create surveys on computers
Create surveys on tablets
iOS
Android
Easy Drag & Drop creation
Yes (with an easy to use touch interface as well)
Pagination
Redirect to a new page on submit
Right to left language support
Trash & restore surveys
Delete surveys
Duplicate surveys
Close or Deactivate survey
250+ Templates
Bulk question builder
Import feature
DIFFERENT QUESTION TYPES & FIELDSAvailability
Question Types
All
TEXT BASED QUESTION TYPESAvailability
Number
Email
Short Answer
Long Answer
Multiple Textboxes
Full Name
Contact Information
Heading/Description
CHOICE BASED QUESTION TYPESAvailability
Multiple choice (One answer)
Multiple choice (Many answers)
Dropdown (One answer)
Dropdown (Many answers)
Rating Scale
Star Rating
NPS (Net Promoter Score)
Slider Scale
Ranking
Boolean
Matrix Choice (One answer)
Matrix Choice (Many answer)
Matrix Rating Scale
Matrix Star Rating
Matrix Dropdown
Matrix Grid
Matrix Textbox
Image Selection
MEDIA BASED QUESTION TYPES Availability
File Upload
Signature
QUESTION CUSTOMISATION Availability
Duplicate Survey Questions
Mandatory Questions
Answer Validation
Set Acceptable Input Formats
Set Maximum and Minimum Input Values
Scale Rating Ranges
Other Choice
Comments Field
Question Hint
Ask for the Respondent's Name
Add Pictures
Embed Call Link
Embed Videos
Insert Links
Mark Exclusive Answer Choices
Question Randomization
Answer Randomization
Redirect Links for Pictures
Upload GIFs
DIVERSE SURVEY LOGIC Availability
Question Display Logic
Page Logic
Disqualify Respondents
Prepopulation/Auto Fill
Piping Logic
Answer Display Logic
Custom Script Condition
DIFFERENT SURVEY PAGES Availability
Introduction Page
Terms and Conditions
Save and Continue Later
Survey End Page
Survey Over Quota Page
Survey Disqualification Page
Response Editing Restriction Page
IP Address Restriction Page
Closed Survey Page
SURVEY SETTINGS Availability
Carry Forward Choices
Scoring
Custom Variable
Respondent Variable
Timer
Document Merge
Survey End Page Logic
SURVEY DESIGN Availability
Predesigned Themes
Personalized Themes
Mobile-Friendly Themes
Tablet-Friendly Themes
Survey Font
Custom Backgrounds
Colour Schemes
Header Personalization
Body Personalization
Footer Personalization
Social media Preview
SURVEY BRANDING Availability
Survey Design Customization & White Labelling
Custom End Page
Custom Favicon
SURVEY DISTRIBUTION Availability
Offline Surveys + Kiosk mode
QR Code for Surveys
Pop-up surveys in Website
Embed Survey in Website
Anonymous Responses
Email distribution + Trigger Email Invitation
Up to 30000 /day
SMS Distribution
Share on Social media
OFFLINE SURVEY APP Availability
Offline Survey on iOS and Android
Kiosk mode Availability
Print Survey
AUDIENCE PANEL Availability
Purchase Responses
RESPONSE COLLECTION & MANAGEMENT Availability
IP Address Restriction
Password protection
Enable Captcha
Remove IP address
Set Survey End Date
Limit the Number of Responses
Collectors
Unlimited
Survey Quota
Collector Quota
Conditional Quota
Generate Unique URLs
Data Collection On Computers
Data Collection On Tablets
Data Collection On Mobile Phones
Response preference
GeoLocation
REPORTS & ANALYTICS Availability
Basic
Survey Completion Time
Collector Name
Real-time Responses
Time Spent by the Respondent
View IP Addresses
Delete Responses
Reporting
Default Report
Custom Report
Trend Report
Cross-tab Reports
Summary of Responses
Individual Responses
Filters
Turf Analysis
Download Charts
Response Notes
Response Timeline
Word Cloud
Sentiment Analysis
Schedule Reports
Metrics
NPS
CSAT
CES
Visualization
Meter gauge
NPS Charts
Pie chart
Horizontal bar
Vertical bar
Line chart
Arc chart
Donut chart
Spider web
Area chart
Stacked horizontal bar
Stacked vertical bar
Grouped horizontal bar
Grouped vertical bar
Longitudinal line
Longitudinal area
Longitudinal spline
Radar chart
Clustered vertical bar
Clustered horizontal bar
SURVEY TRACKING Availability
Track survey using Google Analytics
Track survey using Google Tag Manager
Track survey using Facebook Pixel
INTEGRATIONS Availability
Zoho CRM
Zoho SalesIQ
Zoho Recruit
Zoho Sheet
Zoho Analytics
Zoho Campaigns
Google Sheets
Microsoft Teams Notification
Microsoft Power BI
Zapier
Slack
GSuite Marketplace
MailChimp
Shopify
Eventbrite
Zendesk
Facebook
X (formerly Twitter)
LinkedIn
Salesforce
Zoho Flow
DATA TRANSFER Availability
Export as Spreadsheet
Export as PDF
Export as CSV
Export as Zip
Export as SPSS
Export as Tableau Extract
Export as Image
Open in Zoho Sheet
Export Individual Response as PDF
SHARING & COLLABORATION Availability
Share Survey
Using Public link
Using Private link
Invite Reviewers
Share Report
Share Survey Preview
NOTIFICATIONS Availability
Trigger Emails
Trigger Functions
Webhooks
SECURITY AND PRIVACY Availability
SSL Certification
HTTPS Encryption
Hash URLs
Custom Field Encryption
USER ACCESS & MANAGEMENT Availability
User Management
Audit logs
AUTHENTICATION & COMPLIANCE Availability
Email Authentication
Sender Email Authentication
Mark as E-PHI
MULTILINGUAL SURVEYS Availability
Survey Builder in 26 Languages
Translate Survey in 90+ Languages
Languages
Analytics
ESSENTIALSAvailability
Records/Rows
5M Rows
Reports & Dashboards
Unlimited
80+ Visualization Options
Pre-built Reports
Workspaces
Unlimited
DATA INTEGRATION & PREPARATIONAvailability
Cloud Drives
Files & Feeds
Databases (Cloud and Onpremise)
Data Warehouses & Data Lakes
Streaming Dataset
Relational Databases
Cloud Databases
Import from Email
Business Apps Connectors
50+
Import Schedules
Unlimited
Data Refresh Rate
8/day
Multiple schedule for connection
Live Connect
Data Snapshots
Query Tables
100
Formula Engine
Advanced Data Preparation
Data Pipeline
BUSINESS APP CONNECTORSAvailability
Sales
Zoho CRM, Zoho SalesIQ, Bigin, Salesforce CRM, Microsoft Dynamics CRM, HubSpot CRM, Zendesk Sell, Pipedrive, and more.
Marketing
Zoho Campaigns, Mailchimp, Zoho Marketing Automation, Zoho Survey, SurveyMonkey, Alchemer, Google Analytics, Google Ads, Microsoft Advertising (Bing Ads), Facebook Ads, LinkedIn Ads, Eventbrite, Semrush, Mixpanel, Zoho Forms, Typeform, Jotform, Qualtrics, and more.
Finance
Zoho Finance (Books, Invoice, Billing, Inventory, Expense, Payroll), QuickBooks (Online and Desktop), Xero, Sage Accounting, Stripe, Expensify, Exact Online, and more.
eCommerce
Shopify, Zoho Commerce, WooCommerce, Ship Station, Amazon Seller Central, and BigCommerce.
Project Management
Zoho Projects, Zoho Sprints, Zoho BugTracker, Jira Software Cloud, Teamwork, Smartsheet, monday.com, ClickUp, and Airtable.
IT & Help Desk
Zoho Desk, Zendesk, Teamwork Desk, Freshdesk, ServiceNow and LiveAgent.
Social Media
X Analytics, X Competitive Analytics, Facebook Pages, Facebook Competitive Analytics, Instagram, YouTube Video, and LinkedIn Pages.
HR & Recruitment
Zoho Payroll, Zoho Recruit, Zoho People, and BambooHR.
DSML
Dataiku
Premium ERP Connectors
Oracle Netsuite, Odoo, Exact Online and Microsoft Dynamics 365 Business Central
Zoho Creator
AI POWERED ADVANCED ANALYTICSSAvailability
Predictive Analytics
What-if Analysis
Auto Analysis
Conversational Analytics
Zia Insights
Cluster Analysis
Anomaly Detection
Open AI Integration
Data Alerts
30
COLLABORATIONAvailability
Export Visualization & Dashboard
Analytics Portal
Add-on
Make Public
Private Links
15
Schedule Emails
30
Commenting
Zoho Cliq Integration
Slack Integration
Data Storytelling
Advanced
Large Screen Display
Mobile Apps
GOVERNANCE & ADMINISTRATIONAvailability
Data security & Encryption
Organization Admins
Workspace Admins
Custom Roles
Groups
Backup
Data Sync & Audit History
Access Logs
Activity Logs
EXTENSIBILITYAvailability
Logo Rebranding
Export as Template
Client SDKs
Custom Connectors
Zoho Flow Integration
REST APIs for Integration
API Units
30,000 /day
SalesIQ
BRAND SETTINGSAvailability
Company favicon
Company logo
Roles and permissions
Departments
25 + (number of brand purchased x 3)
Department based email configuration
Brand-specific businesshours
LIVE CHATAvailability
Chat sessions/month
Unlimited
Concurrent chat limit
File sharing
Voice note
In-chat audio call
Screen sharing
Chat routing rules
100
Chat transfer
Chat queue
Group chat
Chat history
Unlimited
Tags
30
Profanity management
10 libraries
Block IP
Offline messaging
Visitor-side chat history
Chat reopening by visitors
Credit card masking
CHATBOTS Availability
Chatbot conversations/month
100k
Custom chatbots
10
Answer Bot Zia
Hybrid chatbot
CLICK-TO-CALL Availability
Call transfer
Call queue
Call routing rules
100
RESOURCES Availability
Articles
2000
FAQs
2000
Unanswered questions
Canned replies
5000
Small talks
10
Business terms
CHANNELS Availability
Website
Mobile app
Email signature
Telegram
Instagram
Facebook Messenger
WhatsApp
LINE
WeChat
VISITOR INSIGHTSAvailability
Live visitor dashboard
Monthly visitor tracking limit
200K
Visitor routing rules
25+ number of user licenses purchased (Max limit - 100)
Lead scoring rules
100
Company scoring rules
100
Company profile enrichment Zia
PEOPLEAvailability
Visitors
Contacts
Company
Export People data
CUSTOM TOOLSAvailability
Widgets
50
Brand-specific widgets
5
Form controller
100
Admin webhooks
3
Data webhooks
10
Email templates
Unlimited
REPORTS AND MONITORINGAvailability
Daily - Scheduled
Weekly - Scheduled
Monthly - Scheduled
Real-time reporting
Conversation monitor
INTEGRATIONS AND PLUGINSAvailability
Zoho CRM
Zoho Desk
Zoho Bookings
Zoho Checkout
Zoho Assist
Zoho Analytics
Zoho Campaigns
Salesforce CRM
Google Translate
MailChimp
Mixpanel
Zendesk
Clearbit reveal
Clearbit Enrichment
Leadberry
Cloud telephony and PBX
Wordpress
Joomla
CS-Cart
WooCommerce
PrestaShop
DEVICE APPSAvailability
Desktop apps
Operator mobile app
TV app
Access on 5 devices
Cliq
MessagingAvailability
Unlimited 1-1 chats and group chats
Participants per group
Maximum of 500
Read receipts
Searchable messages
Unlimited
@mentions and #tags
Star important messages
Time limit to delete sent messages
Up to 730 days
Maximum duration for audio/video messages and screen recordings
60 mins
Link preview
Print chat transcript
On-demand chat summary
CollaborationAvailability
File storage
100 GB per user
Unified org directory
Advanced
Reminders
Zia events
Guest chat
Remote work
Team management
Calendar events
Task management
Custom keyboard shortcuts
25
Extract text from images
ChannelsAvailability
Organization & personal channels
External channels (Shared channels)
5 channels per user license
Channel permissions
Announcement channels
Roles & permissions
Mobile permissions
Archiving channels
Team & multi-team channels
Participants per channel (Organization, team, & personal)
Maximum of 20000
Participants per channel (External)
Maximum of 500
Threads
Default channels
Calls and meetings Availability
1-1 audio & video calls
Screen sharing
Audio & video meetings
1,000 active participants 10,000 viewers
Maximum meeting duration
24 hours
Call recording
Add guests to meetings
Room devices
25 devices licenses included
Live events
Yes (up to 1 hour)
Security and privacy Availability
Single SSO sign-on & Google sign-on
Two factor authentication
Password policies
Restricted IP
Data encryption both in transit and at rest
SSL support
Consents
Secret chat
Admin panel Availability
User provisioning & de-provisioning
Teams
Exclusive security policy for teams
Departments & designations
User roles
Module configurations
One theme for the entire organization
Brand logo and favicon
Custom domain
Custom email
Availability reports
Chat export
Import
Usage reports
Basic
Channel management
Data clean up management
Branches & rooms
User preferences Availability
Desktop notifications
Themes
Email & sound notifications
Integrations Availability
Integration with other Zoho apps
Office365
Extensions
100 per organization
Developer platform Availability
API support
Slash commands
1,000 per organization
Message actions
1,000 per organization
Bots
250 per organization
Functions
1,000 per organization
Schedulers
100 per organization
Databasesn
100 per organization
Database records
10,000 per organization
Widgets
100 per organization
Internal apps
1000
Default bots