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EXPLORE ALL PRODUCTS

Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

AI-powered ETL tool for effective data integration and movement.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
Service Plus

Unified platform for customer service and support teams.

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Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

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Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE

Best MSP Remote Access Software

At Zoho Assist - the best MSP remote access software, we understand that being a managed service provider means you need to be able to manage your clients' IT infrastructure and end-user systems remotely. That's why we provide customizable remote access solutions to create a better remote maintenance service.

TRY ZOHO ASSIST

Best MSP Remote Access Software
Management friendly remote assistance

Management friendly remote assistance

MSPs often need to track billable hours when performing remote IT infrastructure maintenance services. It can be frustrating and time-consuming to use a separate tool to track their services and maintain timesheets for future reference. That's why we've developed built-in management tracking tools for Zoho Assist, to help MSPs remotely monitor devices, and streamline their administrative processes.

Track your services with comprehensive reports

Track your workplace productivity with Assist's reports. You can choose from a wide variety of custom views, and start analyzing your remote support efficiency directly from your consoles with a few clicks. Zoho Assist for MSPs, provides seamless remote assistance, so you can calculate the performance and overall billable hours of your organization's support technicians and easily maintain accurate logs for your administrators from any location.

Track your services with comprehensive reports
Comprehensive user and device management

Comprehensive user and device management

MSPs need a structured approach to manage multiple customers, and Zoho Assist enables organization-wide management with Departments to customer separation and dedicated access controls. Key management features include department-based customer segmentation for organizing accounts separately, department admins to oversee different customer groups, device groups for structured monitoring and easy access, and user permissions with access control to regulate who can access specific devices or customer segments.

AR guided support

Zoho Assist stands out with augmented reality (AR) guided support, which enables MSPs to visually assist customers with real-world troubleshooting. This feature allows technicians to annotate live video feeds, direct users through complex setups, and provide hands-free assistance, significantly reducing resolution time and improving accuracy. Unlike many competitors, we bring AR-powered remote assistance to MSPs, helping them deliver cutting-edge support experiences.

AR guided support
Seamless Desk-Assist integration

Seamless Desk-Assist integration

For enhanced IT service management, Zoho Desk and Zoho Assist integration enables MSPs to seamlessly connect support tickets with live remote sessions. Technicians can instantly initiate remote support from within a ticket, reducing turnaround time and ensuring faster resolutions. This integration enhances workflow efficiency, minimizes customer frustration, and enables end-to-end issue tracking from initial request to resolution.

Mobile software development kit

A software development kit (SDK) is a predefined set of software protocols used for developing and customizing applications for a specific piece of software, device, or operating system. A basic software development kit might contain a comprehensive set of coding examples that a developer can use.

Mobile software development kit

Ready to elevate your IT support? Connect with us to learn more.

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Key features of MSP remote access software

Screen sharing

Share your screen directly from your customized mobile application to a remote device, and vice-versa using our MSP remote desktop software. 

Remote control

Zoho Assist, a state-of-art remote access software allows you to establish stable access to your remote device from your mobile application and decrease incident resolution time.

24/7/365 instant chat

Around-the-clock technical support in your customized mobile application with our MSP remote control software.

Efficient service queue handling

Prioritize, assign, and resolve incoming requests seamlessly while ensuring minimal wait times and enhanced customer satisfaction.

Enhanced AR-guided assistance

Guide users visually with on-screen annotations, real-time object detection, and step-by-step instructions, making troubleshooting faster and more effective.

Advanced ticketing for quicker resolution

Improve IT management by centralizing issue tracking, automating ticket updates, and ensuring a smooth workflow between customer support and remote troubleshooting.

Awards and reviews

  •  

     4.6 / 5
  •  

     9 / 10
  •  

     4.6 / 5

“Easy connection, not require admin privileges in the users’ PC, and works behind firewalls."

Zoho AssistJavier Molina, iSy TEk SAS

Frequently Asked Questions

Zoho Assist provides a secure, customizable, and scalable remote access solution designed for managed service providers. With features like session tracking, AR-guided support, and seamless ticketing, it streamlines IT management and remote maintenance.

Zoho Assist includes built-in management tracking tools that allow MSPs to monitor remote sessions, track billable hours, and generate detailed reports. This eliminates the need for separate tracking tools and simplifies invoicing.

Yes, Zoho Assist offers Departments, allowing MSPs to segment customers, assign department admins, and regulate access controls for better client management.

Zoho Assist ensures security with AES 256-bit end-to-end SSL encryption, multi-factor authentication, role-based access control, and audit logs to track remote session activity.

Yes, Zoho Assist offers a mobile software development kit (SDK) that allows MSPs to integrate remote support functionalities into their mobile applications for seamless access and troubleshooting.

Ready to experience the best in remote access?

Start your 15-day free trial today!

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