How can I create SMS templates and folders?

You can create SMS templates to send predefined messages to candidates and contacts. The templates created can be stored under particular folders for easy categorization.

Note: The SMS Add-on feature has to be enabled to create, edit or delete SMS Templates and Folders. 

To create SMS template:
  1. Click Setup >Templates >SMS Templates.SMS Templates page is displayed.
     
  2. Click New Template. New SMS Template page is displayed.
     
  3. Select the Record Type from the drop-down list.
  4. Enter the Template Name in the respective text box.
  5. Select the template folder from the Store Under drop-down list.
  6. In the Email Template Body section, do the following:
    1. Select the module from the Available Merge fields drop-down list.
    2. Select Field from the drop-down list.
    3. Copy paste the Copy Merge Field value in the template body and enter the required message.
       
  7. Click Preview to view the SMS template created.
  8. Click Save. The new SMS template is displayed in the SMS Templates page under the SMS folder.
    Note: Template Name and Store Under fields are mandatory.
 
To create SMS template folders:
  1. Click Setup >Templates >SMS Templates. SMS Templates page is displayed.
     
  2. Click New Template Folder. Create SMS Template Folder page is displayed.
     
  3. Enter Folder Name in the respective text box.
  4. Specify additional information about the folder in the Description text box.
  5. Under Accessibility Details select one of the following options:
    1. All Users are allowed to view this SMS Template Folder: To enable the folder access for all the users.
    2. Show this SMS Template Folder only to me: To enable the folder access only to you.
    3. Allow the following users to view this Template Folder: Select the users or user roles that can access the folder.
       
  6. Click Save. The new template folder is displayed in the SMS Templates page.
    Note: Folder Name field is mandatory.
Note:
  • To use the SMS Add-on feature, Admin has to purchase the SMS Add-on, which is priced at $25/org/month.
  • Only the Admin can purchase credits from SMS Vendor and Configure the SMS settings in Zoho Recruit.
  • Only the Admin can create SMS templates for Candidates , Contacts and Interviewer.
  • Admin and Recruiter can send SMS to Interviewer, Candidates and Contacts as Single/Bulk.
  • Only the Admin can give SMS add-on access to the Recruiters. 
 
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