Effortless customer support automation with bots
Our flexible, low-code chatbots elevate your support game by assisting customers in real time and helping convert chats into tickets when needed—ensuring no query slips through the cracks. Whether on your website or mobile app via the Mobilisten SDK, bots are always ready to assist.
💡 Pro tip: Launch bots faster with pre-built templates, add multilingual support for global customers, and enable in-chat actions like payments or appointment booking to resolve issues without escalations.
Convert chats into tickets with a single click
Whenever a query requires time to be resolved, convert that chat into a ticket right from Zoho Desk's custom widget within SalesIQ. Not only that—whenever a chat is missed, it can be automatically converted into a ticket so you don't miss out on any customer or prospect.
Directly update your tickets
Manage Zoho Desk tickets right in your SalesIQ chat window. You change status, set due dates, modify details, send emails, and add internal notes – all conveniently without ever leaving the chat window.
Sync your knowledge base with one click
Push published articles from Zoho Desk directly into SalesIQ’s article library—so customers and bots always have the latest support content.
💡 Pro tip: Combine knowledge base sync with AI-driven answer suggestions so customers get relevant solutions instantly, even for complex queries.
Implement effective ticket prioritization
Establish a clear hierarchy of urgency for incoming tickets. Prioritize tickets as high, medium, and low so agents know which ticket to resolve first. You can also set other details like status, classification, and department, which will be automatically updated in Zoho Desk.
Empower superior support with agent performance insights
Gain valuable insights into agent performance and customer sentiment. When chats convert to tickets in Zoho Desk, all chat data, including customer feedback, seamlessly transfers.
Proactively support customer needs
Increase conversions by selectively starting conversations with hot leads on high-intent pages like your contact us page, schedule a demo, or pricing page. You can configure it as per your business needs. And it's not just for your website—the bot can be configured for your mobile app as well with our SDK, Mobilisten.
